I had been searching for a work functioning from house for some time as well as was about to surrender. A lot of ‘function from house’ tasks that you find online appear to be some type of pyramid or ‘start your very own company’ plan. Paying a joining fee or purchasing their products for you to sell on? No many thanks!

Someday I made a decision to have an additional little look and also came across The Chat Store. I saw the “Live Chat Representative” job on their jobs page and also, after reading the summary, a big wave of joy came over me. Not only did I suit their needs to a tee (careful student with a curious mind, strong capability to multi-task, high degrees of organisation getting a job using social media and also a typing speed over 80 words per min), it also appeared like a job that I would really enjoy to do!

I applied immediately! I patiently awaited a reply however, to my shock, I wasn’t waiting long whatsoever.

Amy, a Group Supervisor at The Conversation Shop, emailed me as well as supplied me a ‘Live Chat Interview’; adhering to on from the initial application inquiries, this is the first stage of the employment procedure.

I was rather thrilled as I had actually never ever experienced an interview this way before. Around 3 o’clock one mid-day, it was time for my meeting using The Chat Shop’s internet site. I opened my web browser, mosted likely to The Chat Shop homepage as well as simply clicked the live chat tab. I had actually reached my meeting.

After presenting myself to an agent that was managing chat at the time, I was rapidly moved to Amy, that was ready and waiting to start my meeting.

My interview began like any other: we presented ourselves and had a bit of a laid-back inviting conversation (which made me really feel secure). After that it was on to the main meeting. What was weird was the truth that the discussion was extremely comparable to a face-to-face interview, except it was through live chat!

The concerns were about my previous experience, why I was applying for the work, how I would certainly deal with particular scenarios as well as my expertise of The Conversation Shop as well as their solutions.

Amy was wanting to expose my strengths and weak points to establish whether I might satisfy the high assumptions that they establish. She needed to know where I would certainly require a little added training and also where I could bring new skills to the group.

Why I wanted the position was additionally very important obviously. Although much of our team is spread out across the UK, The Conversation Shop is definitely a close knit team with large aspirations. Every one of us is an important part of providing the results that we do for customers.

Demands, such as my typing rate, were evaluated too of course. Having to convert numerous internet site visitors whilst supplying client fulfillment suggests that you need to believe and type quickly.

Amy additionally gave me the chance to ask any type of inquiries that I had, as well as she answered them thoroughly. I was happy and also hoping that I did well in my live chat meeting!

As you’ve probably thought (by me creating this article) I did do well in my first interview for the live chat work. I was invited to the next phase of the application process– a telephone meeting with Amy as well as among The Chat Shop’s Co-Founders, Joe.

This is the last stage of their employment procedure as well as I was proud that I had got this much however I was additionally extremely worried! The good news is the telephone interview was not as terrifying as I once believed as well as it was extra laid-back than official.

I obtained inquired about my hobbies, what I like to do in my extra time and also a few concerns regarding the Live Chat Agent setting. I likewise had some feedback on my ‘Live Conversation Interview’, which was fantastic to hear.

A great deal of the inquiries that Joe asked were about my character. Joe claimed that getting on with everyone as well as ending up being a part of The Chat Store family members was a really important aspect.

It was a satisfaction to speak on the phone to my possible future bosses as well as I got on well with them, there was a buzz in the air. At the end of the telephone interview I was used the position … and also I accepted with wonderful satisfaction, obviously. I was over the moon and I still am!

When I had approved the offer I was emailed the contracts that needed to be authorized electronically (exactly how trendy is that), my working hours, what team I would remain in and all of my log-in details ready for my training.

Not long after this I had a call with John– my Group Leader. This call lasted about 2 hrs as well as he explained everything I needed to learn about the “Live Chat Agent” position. I ensured to make great deals of notes in my note pad as it is a great deal to take in.

I was after that provided the dates of when my training would certainly begin (training lasts around 3 weeks as well as we’re paid throughout the procedure) as well as other details I needed to understand about the training process consisting of specifically what would take place. John was a satisfaction to talk with as well as I really felt comfy chatting to him as he claimed he would be there for any queries I may have if I am ever uncertain or stuck.


I have had a poor round of illness, which indicated I was unable to begin my training when set up. The Good News Is The Conversation Store are a lot of remarkable people that are patiently waiting on me to be well enough once more. I have actually never ever known such a recognizing business and also I really feel blessed to be employed by them.

Just as I will quit my task search, I stumbled across The Chat Store. I’m excitedly waiting for healing and also beginning my training. Hopefully I shall be a totally fledged real-time conversation representative quickly … view this space, my next message will certainly tell you everything about my journey with the training process.