I had been searching for a task functioning from residence for a while and also was about to give up. The majority of ‘function from home’ jobs that you locate on the internet appear to be some form of pyramid or ‘begin your own business’ plan. Paying a joining charge or purchasing their products for you to sell on? No many thanks!

One day I made a decision to have an additional little appearance and also discovered The Conversation Shop. I saw the “Live Chat Agent” task on their professions page as well as, after reviewing the description, a large wave of joy came by me. Not just did I match their demands to a tee (thorough learner with a curious mind, solid capacity to multi-task, high degrees of organisation getting a job without social media and also an inputting rate above 80 words per min), it additionally looked like a task that I would really enjoy to do!

I used straight away! I patiently awaited a reply but, to my shock, I had not been waiting long in all.

Amy, a Team Manager at The Conversation Store, emailed me and also supplied me a ‘Live Conversation Meeting’; following on from the first application questions, this is the first stage of the recruitment procedure.

I was instead thrilled as I had never ever experienced an interview by doing this before. Around 3 o’clock one afternoon, it was time for my meeting via The Conversation Shop’s internet site. I opened my web browser, mosted likely to The Chat Store homepage and also just clicked the real-time conversation tab. I had come to my interview.

After introducing myself to a representative that was managing chat at the time, I was rapidly moved to Amy, who prepared and waiting to begin my meeting.

My meeting began like any other: we introduced ourselves as well as had a little of a casual welcoming conversation (which made me feel comfortable). Then it was on to the main interview. What was strange was the reality that the discussion was extremely comparable to an in person meeting, except it was via live chat!

The concerns had to do with my previous experience, why I was applying for the job, how I would certainly deal with particular scenarios and also my knowledge of The Conversation Store and their solutions.

Amy was looking to reveal my strengths and weaknesses to identify whether I might satisfy the high assumptions that they establish. She needed to know where I would certainly require a little extra training and where I can bring brand-new talents to the team.

Why I wanted the placement was also extremely essential of course. Although much of our team is spread out throughout the UK, The Chat Shop is definitely a close weaved team with big ambitions. Each and every one people is an important part of delivering the outcomes that we do for clients.

Demands, such as my typing rate, were tested also certainly. Needing to transform multiple internet site site visitors whilst providing client satisfaction suggests that you need to think and type quick.

Amy also provided me the possibility to ask any inquiries that I had, and she addressed them extensively. I enjoyed as well as really hoping that I did well in my real-time chat meeting!

As you’ve possibly presumed (by me composing this post) I did succeed in my first interview for the online conversation task. I was welcomed to the following phase of the application process– a telephone meeting with Amy and one of The Conversation Shop’s Co-Founders, Joe.

This is the last stage of their employment procedure and also I was proud that I had got this far but I was additionally very worried! Thankfully the telephone meeting was not as scary as I once believed and also it was more laid-back than official.

I obtained asked about my hobbies, what I such as to do in my extra time as well as a few concerns regarding the Live Chat Agent setting. I likewise had some responses on my ‘Live Chat Interview’, which was fantastic to listen to.

A great deal of the concerns that Joe asked had to do with my character. Joe said that getting on with everybody as well as ending up being a part of The Chat Shop household was an extremely essential variable.

It was an enjoyment to talk on the phone to my possible future managers and I got on well with them, there was a buzz in the air. At the end of the telephone meeting I was offered the setting … and also I approved with fantastic enjoyment, of course. I was over the moon and I still am!

When I had actually accepted the deal I was emailed the contracts that needed to be authorized digitally (just how awesome is that), my working hours, what team I would remain in and all of my log-in information ready for my training.

Not long after this I had a telephone call with John– my Team Leader. This phone called lasted around 2 hrs and also he described everything I required to understand about the “Live Conversation Agent” setting. I saw to it to make lots of notes in my notebook as it is a great deal to take in.

I was then provided the days of when my training would start (training lasts around 3 weeks as well as we’re paid throughout the process) and also various other details I required to find out about the training procedure consisting of precisely what would occur. John was a satisfaction to talk to and I really felt comfy talking to him as he claimed he would certainly be there for any kind of queries I might have if I am ever before unclear or stuck.


I have had a negative round of disease, which suggested I was unable to start my training when set up. Fortunately The Chat Shop are a number of fantastic individuals that are patiently awaiting me to be well enough again. I have actually never ever known such a comprehending company as well as I really feel blessed to be employed by them.

Equally as I will give up my work search, I stumbled across The Chat Shop. I’m excitedly waiting for getting well and starting my training. With any luck I shall be a completely fledged real-time chat agent soon … enjoy this room, my following article will certainly tell you all about my journey via the training process.