I had been trying to find a task working from home for some time and will give up. The majority of ‘work from residence’ work that you find on-line seem to be some type of pyramid or ‘start your very own company’ plan. Paying a signing up with cost or acquiring their items for you to sell on? No thanks!

One day I decided to have one more little look and discovered The Conversation Store. I saw the “Live Chat Agent” job on their careers web page and, after checking out the summary, a large wave of joy came over me. Not just did I fit their needs to a tee (precise student with an analytical mind, strong capability to multi-task, high degrees of organisation golf social media jobs and also a keying rate above 80 words per min), it additionally seemed like a job that I would actually enjoy to do!

I applied immediately! I patiently waited for a reply however, to my shock, I wasn’t waiting long at all.

Amy, a Group Manager at The Chat Shop, emailed me and also offered me a ‘Live Chat Meeting’; following on from the initial application concerns, this is the initial stage of the employment procedure.

I was rather delighted as I had never ever experienced an interview this way prior to. Around 3 o’clock one mid-day, it was time for my meeting via The Chat Store’s internet site. I opened my web browser, mosted likely to The Chat Shop homepage and also simply clicked the live conversation tab. I had come to my meeting.

After presenting myself to an agent that was managing chat at the time, I was promptly moved to Amy, that was ready as well as waiting to start my interview.

My interview started like any other: we introduced ourselves as well as had a bit of an informal welcoming conversation (that made me really feel secure). After that it was on to the primary meeting. What was strange was the fact that the conversation was very similar to an in person meeting, except it was by means of live chat!

The questions were about my previous experience, why I was getting the job, exactly how I ‘d deal with specific situations and my knowledge of The Conversation Store and their services.

Amy was seeking to expose my strengths as well as weak points to establish whether I could satisfy the high assumptions that they establish. She wished to know where I would certainly require a little extra training as well as where I might bring new talents to the group.

Why I wanted the setting was likewise extremely important certainly. Although much of our group is spread across the UK, The Chat Shop is absolutely a close weaved group with big aspirations. Each one of us is an important part of supplying the outcomes that we do for customers.

Demands, such as my typing rate, were examined as well certainly. Having to transform numerous website site visitors whilst providing customer complete satisfaction suggests that you have to assume as well as type quick.

Amy likewise provided me the chance to ask any questions that I had, and also she answered them completely. I was happy as well as really hoping that I succeeded in my live chat meeting!

As you’ve possibly thought (by me writing this post) I did do well in my preliminary interview for the online chat task. I was invited to the next phase of the application procedure– a telephone interview with Amy and among The Conversation Store’s Co-Founders, Joe.

This is the last stage of their recruitment process and also I was proud that I had actually got this far but I was also extremely anxious! Fortunately the telephone interview was not as scary as I once assumed as well as it was a lot more casual than formal.

I obtained asked about my hobbies, what I like to do in my leisure and a few questions about the Live Chat Agent position. I likewise had some comments on my ‘Live Chat Meeting’, which was fantastic to hear.

A lot of the questions that Joe asked had to do with my individuality. Joe stated that proceeding with everybody as well as becoming a part of The Chat Shop household was a really important variable.

It was a satisfaction to speak on the phone to my prospective future employers as well as I hopped on well with them, there was a buzz airborne. At the end of the telephone interview I was offered the position … and also I approved with wonderful pleasure, naturally. I was over the moon and also I still am!

As soon as I had actually accepted the offer I was emailed the agreements that needed to be authorized digitally (just how cool is that), my working hours, what team I would certainly remain in and all of my log-in details prepared for my training.

Not long hereafter I had a phone call with John– my Group Leader. This telephone call lasted around 2 hours and he explained whatever I needed to understand about the “Live Conversation Agent” setting. I ensured to make lots of notes in my notebook as it is a great deal to absorb.

I was after that given the days of when my training would commence (training lasts around 3 weeks as well as we’re paid throughout the procedure) and also various other information I required to know about the training process including specifically what would certainly happen. John was an enjoyment to talk to as well as I felt comfortable chatting to him as he stated he would certainly be there for any inquiries I might have if I am ever before uncertain or stuck.


I have had a poor bout of illness, which implied I was unable to begin my training when prepared. The Good News Is The Chat Shop are a number of wonderful people that are patiently waiting on me to be all right again. I have never ever recognized such an understanding business as well as I really feel blessed to be used by them.

Just as I was about to give up my job search, I stumbled across The Chat Store. I’m eagerly waiting for healing and also beginning my training. Hopefully I shall be a totally fledged real-time chat agent quickly … enjoy this area, my next message will certainly tell you all about my journey via the training procedure.