I had been searching for a job working from residence for some time and also will surrender. Many ‘function from residence’ tasks that you find online seem to be some type of pyramid or ‘begin your own business’ plan. Paying a signing up with fee or buying their items for you to sell on? No thanks!

Someday I made a decision to have one more little look and found The Conversation Shop. I saw the “Live Conversation Agent” task on their occupations web page as well as, after reviewing the summary, a large wave of happiness came me. Not only did I fit their demands to a tee (precise learner with an analytical mind, strong ability to multi-task, high degrees of organisation google jobs social media manager and also an inputting speed above 80 words per min), it additionally appeared like a work that I would really like to do!

I applied straight away! I patiently awaited a reply but, to my surprise, I had not been waiting long whatsoever.

Amy, a Group Manager at The Chat Store, emailed me and used me a ‘Live Conversation Meeting’; following on from the preliminary application questions, this is the first stage of the employment process.

I was instead excited as I had never experienced an interview this way before. Around 3 o’clock one afternoon, it was time for my meeting using The Chat Shop’s website. I opened my web browser, went to The Chat Store homepage and merely clicked the live conversation tab. I had come to my meeting.

After introducing myself to an agent that was managing chat at the time, I was rapidly moved to Amy, that was ready as well as waiting to start my meeting.

My meeting began like any other: we presented ourselves and also had a little of a laid-back inviting chat (that made me really feel secure). After that it was on to the major interview. What was unusual was the reality that the discussion was really similar to a face-to-face meeting, except it was through live conversation!

The inquiries had to do with my previous experience, why I was making an application for the work, exactly how I ‘d handle particular circumstances and also my understanding of The Conversation Shop and their services.

Amy was seeking to expose my strengths as well as weak points to determine whether I could meet the high expectations that they establish. She wanted to know where I would need a little extra training as well as where I can bring new skills to the team.

Why I desired the placement was additionally very essential of course. Although much of our group is spread throughout the UK, The Chat Store is definitely a close weaved team with large passions. Each and every one people is an integral part of delivering the outcomes that we do for clients.

Needs, such as my inputting speed, were tested too of course. Needing to convert multiple website site visitors whilst providing customer satisfaction suggests that you have to believe and kind quickly.

Amy also provided me the chance to ask any kind of inquiries that I had, and also she answered them thoroughly. I was happy and wishing that I did well in my real-time chat meeting!

As you have actually possibly guessed (by me writing this article) I did succeed in my preliminary meeting for the live chat work. I was welcomed to the following stage of the application process– a telephone interview with Amy and also one of The Chat Shop’s Co-Founders, Joe.

This is the last stage of their employment procedure as well as I was proud that I had got this far but I was also very nervous! Luckily the telephone meeting was not as terrifying as I as soon as believed and also it was more informal than official.

I obtained asked about my hobbies, what I such as to do in my extra time and also a few concerns regarding the Live Conversation Representative placement. I also had some responses on my ‘Live Chat Interview’, which was wonderful to listen to.

A lot of the questions that Joe asked were about my character. Joe stated that getting on with everybody and also coming to be a part of The Chat Shop family members was a very vital aspect.

It was a satisfaction to talk on the phone to my potential future employers and also I got on well with them, there was a buzz in the air. At the end of the telephone interview I was provided the setting … and I accepted with terrific pleasure, of course. I was over the moon as well as I still am!

As soon as I had actually accepted the offer I was emailed the agreements that required to be authorized electronically (how amazing is that), my functioning hours, what team I would certainly remain in and all of my log-in information prepared for my training.

Not long after this I had a telephone call with John– my Team Leader. This telephone call lasted around 2 hours and he described whatever I needed to understand about the “Live Chat Representative” position. I made certain to make lots of notes in my notebook as it is a whole lot to take in.

I was after that given the days of when my training would begin (training lasts around 3 weeks as well as we’re paid throughout the procedure) and also various other details I required to find out about the training process consisting of exactly what would occur. John was a satisfaction to speak to as well as I really felt comfortable talking to him as he said he would be there for any kind of queries I may have if I am ever uncertain or stuck.


I have had a bad bout of disease, which implied I was not able to begin my training when set up. Fortunately The Chat Shop are a lot of terrific individuals who are patiently waiting on me to be all right again. I have never known such an understanding business and also I really feel fortunate to be employed by them.

Equally as I will give up my task search, I stumbled across The Conversation Store. I’m eagerly awaiting healing and starting my training. Hopefully I will be a totally fledged online conversation agent soon … enjoy this area, my next post will certainly tell you all about my trip with the training procedure.