I had actually been trying to find a work working from residence for a while and also will quit. Many ‘function from house’ tasks that you discover on the internet appear to be some type of pyramid or ‘begin your very own service’ scheme. Paying a signing up with charge or purchasing their products for you to sell on? No many thanks!

Someday I chose to have an additional little look and encountered The Conversation Store. I saw the “Live Chat Agent” task on their careers page as well as, after reviewing the description, a large wave of joy came me. Not only did I fit their requirements to a tee (careful learner with a curious mind, strong capability to multi-task, high degrees of organisation government social media jobs and also an inputting rate over 80 words per minute), it additionally appeared like a work that I would truly love to do!

I used immediately! I patiently waited for a reply yet, to my surprise, I wasn’t waiting long at all.

Amy, a Group Manager at The Chat Store, emailed me as well as provided me a ‘Live Chat Interview’; complying with on from the first application inquiries, this is the first stage of the recruitment procedure.

I was rather delighted as I had never ever experienced an interview by doing this prior to. Around 3 o’clock one mid-day, it was time for my interview via The Chat Store’s website. I opened my web browser, went to The Chat Shop homepage and simply clicked the live conversation tab. I had actually gotten to my meeting.

After introducing myself to an agent that was managing chat at the time, I was promptly moved to Amy, that was ready and also waiting to start my meeting.

My interview started like any other: we presented ourselves and also had a little bit of an informal inviting chat (that made me feel comfortable). Then it was on to the primary interview. What was weird was the reality that the discussion was extremely comparable to a face-to-face interview, except it was through live conversation!

The questions were about my previous experience, why I was making an application for the task, exactly how I ‘d handle particular circumstances and my knowledge of The Chat Store and also their solutions.

Amy was wanting to reveal my strengths as well as weaknesses to determine whether I can satisfy the high expectations that they establish. She wanted to know where I would need a little additional training and where I could bring new abilities to the group.

Why I desired the placement was additionally really essential obviously. Although much of our team is spread throughout the UK, The Chat Shop is absolutely a close knit team with large passions. Each one people is an integral part of supplying the results that we do for customers.

Needs, such as my inputting speed, were evaluated also of course. Having to convert multiple website site visitors whilst supplying consumer fulfillment indicates that you need to believe and also type quickly.

Amy additionally provided me the chance to ask any type of inquiries that I had, as well as she addressed them thoroughly. I enjoyed as well as wishing that I succeeded in my online conversation interview!

As you’ve probably guessed (by me creating this article) I did do well in my initial meeting for the live conversation task. I was invited to the following phase of the application process– a telephone interview with Amy and one of The Conversation Shop’s Co-Founders, Joe.

This is the last stage of their recruitment process and also I was proud that I had actually got this far but I was likewise really anxious! Thankfully the telephone interview was not as terrifying as I when thought and it was much more informal than formal.

I obtained asked about my hobbies, what I such as to do in my leisure and also a couple of questions regarding the Live Chat Representative position. I additionally had some comments on my ‘Live Chat Meeting’, which was great to listen to.

A lot of the inquiries that Joe asked had to do with my personality. Joe said that proceeding with everybody and also becoming a part of The Conversation Shop family was an extremely essential variable.

It was an enjoyment to speak on the phone to my possible future employers as well as I got on well with them, there was a buzz in the air. At the end of the telephone meeting I was offered the setting … and I accepted with wonderful pleasure, of course. I was over the moon and I still am!

As soon as I had accepted the offer I was emailed the contracts that needed to be signed digitally (how amazing is that), my working hours, what team I would certainly remain in and all of my log-in information ready for my training.

Not long after this I had a telephone call with John– my Group Leader. This telephone call lasted about 2 hours and also he explained everything I needed to know about the “Live Chat Agent” setting. I made sure to make lots of notes in my note pad as it is a lot to absorb.

I was after that provided the dates of when my training would certainly begin (training lasts around 3 weeks and we’re paid throughout the process) and other information I needed to know about the training process including precisely what would take place. John was a pleasure to speak with as well as I really felt comfy chatting to him as he stated he would be there for any kind of questions I may have if I am ever before unclear or stuck.


I have had a negative bout of ill health, which indicated I was unable to start my training when prepared. Thankfully The Conversation Store are a lot of remarkable individuals who are patiently waiting for me to be well enough once more. I have actually never known such an understanding firm and I really feel privileged to be utilized by them.

Equally as I will quit my task search, I stumbled across The Chat Store. I’m eagerly awaiting recovering as well as starting my training. With any luck I will be a fully fledged online conversation agent quickly … enjoy this room, my next blog post will inform you all about my journey via the training procedure.