I had actually been looking for a work functioning from house for some time as well as was about to surrender. Many ‘work from house’ tasks that you find on the internet appear to be some kind of pyramid or ‘start your very own service’ scheme. Paying a joining cost or getting their products for you to sell on? No many thanks!

Eventually I chose to have an additional little appearance and also found The Conversation Store. I saw the “Live Conversation Representative” work on their jobs page and also, after checking out the description, a huge wave of happiness came me. Not just did I match their needs to a tee (precise learner with a curious mind, strong capability to multi-task, high levels of organisation hilton chat jobs as well as an inputting speed above 80 words per min), it likewise appeared like a job that I would truly like to do!

I applied straight away! I patiently waited for a reply yet, to my surprise, I had not been waiting long in all.

Amy, a Group Manager at The Conversation Shop, emailed me and offered me a ‘Live Conversation Meeting’; complying with on from the preliminary application concerns, this is the initial stage of the recruitment procedure.

I was rather thrilled as I had actually never experienced an interview by doing this before. Around 3 o’clock one mid-day, it was time for my meeting through The Chat Shop’s website. I opened my browser, went to The Conversation Shop homepage as well as just clicked the real-time conversation tab. I had actually come to my interview.

After introducing myself to an agent that was taking care of conversation at the time, I was swiftly transferred to Amy, that prepared and also waiting to start my meeting.

My interview began like any other: we presented ourselves and had a little of an informal welcoming chat (which made me really feel secure). Then it was on to the major interview. What was odd was the reality that the conversation was really similar to a face-to-face interview, other than it was by means of online conversation!

The questions were about my previous experience, why I was obtaining the work, just how I ‘d handle certain situations and also my expertise of The Chat Store and also their services.

Amy was looking to reveal my toughness and weaknesses to establish whether I could satisfy the high expectations that they establish. She needed to know where I would require a little added training and also where I could bring new talents to the group.

Why I wanted the placement was also extremely crucial naturally. Although much of our group is spread across the UK, The Conversation Store is certainly a close weaved group with huge ambitions. Each and every one of us is an important part of providing the outcomes that we do for customers.

Requirements, such as my keying rate, were evaluated as well of course. Needing to convert several site visitors whilst supplying consumer satisfaction suggests that you have to think and also type quick.

Amy additionally provided me the possibility to ask any kind of questions that I had, and also she answered them extensively. I was happy and really hoping that I did well in my online conversation meeting!

As you’ve possibly guessed (by me creating this post) I did succeed in my first interview for the live chat job. I was invited to the following stage of the application process– a telephone meeting with Amy as well as among The Chat Store’s Co-Founders, Joe.

This is the last stage of their employment procedure and I was proud that I had got this far yet I was additionally extremely anxious! The good news is the telephone interview was not as frightening as I as soon as believed and also it was extra casual than official.

I got asked about my hobbies, what I like to do in my spare time and also a few concerns about the Live Chat Agent position. I likewise had some feedback on my ‘Live Conversation Meeting’, which was great to listen to.

A great deal of the questions that Joe asked were about my personality. Joe stated that proceeding with everybody as well as ending up being a part of The Conversation Shop family was an extremely crucial element.

It was a pleasure to talk on the phone to my possible future employers as well as I got on well with them, there was a buzz in the air. At the end of the telephone meeting I was supplied the setting … and also I approved with wonderful pleasure, of course. I was over the moon and I still am!

When I had approved the offer I was emailed the agreements that needed to be signed digitally (just how awesome is that), my functioning hours, what group I would certainly be in and all of my log-in information ready for my training.

Not long after this I had a call with John– my Group Leader. This call lasted about 2 hrs and also he clarified everything I needed to find out about the “Live Conversation Agent” setting. I made certain to make great deals of notes in my note pad as it is a lot to take in.

I was then provided the days of when my training would begin (training lasts around 3 weeks and also we’re paid throughout the procedure) and various other details I needed to find out about the training process including precisely what would happen. John was a pleasure to talk to and also I felt comfortable chatting to him as he claimed he would certainly be there for any inquiries I may have if I am ever unsure or stuck.


I have had a negative spell of ill health, which implied I was not able to begin my training when prepared. Thankfully The Chat Store are a number of fantastic individuals who are patiently waiting for me to be well enough once more. I have actually never ever recognized such a comprehending firm as well as I feel privileged to be employed by them.

Equally as I will surrender my job search, I stumbled across The Chat Store. I’m excitedly awaiting recovering and also starting my training. Ideally I will be a fully fledged online chat representative soon … view this space, my next article will certainly inform you all about my trip via the training process.