I had been seeking a work working from home for some time and also was about to quit. Many ‘work from residence’ work that you locate online appear to be some form of pyramid or ‘start your own company’ plan. Paying a signing up with fee or getting their items for you to sell on? No thanks!

One day I decided to have another little look as well as stumbled upon The Conversation Store. I saw the “Live Chat Agent” work on their jobs page as well as, after checking out the summary, a big wave of joy came me. Not just did I fit their demands to a tee (thorough learner with a curious mind, strong capability to multi-task, high degrees of organisation home based chat agent jobs as well as a typing rate over 80 words per minute), it likewise appeared like a task that I would actually like to do!

I applied instantly! I patiently waited for a reply however, to my surprise, I wasn’t waiting long in any way.

Amy, a Team Supervisor at The Conversation Shop, emailed me and used me a ‘Live Chat Interview’; following on from the first application inquiries, this is the first stage of the recruitment process.

I was instead excited as I had never ever experienced an interview in this way prior to. Around 3 o’clock one afternoon, it was time for my meeting through The Conversation Store’s website. I opened my internet browser, went to The Conversation Shop homepage and also just clicked the real-time conversation tab. I had come to my meeting.

After introducing myself to an agent that was handling conversation at the time, I was quickly transferred to Amy, who prepared as well as waiting to begin my interview.

My interview began like any other: we introduced ourselves and also had a little of a casual inviting conversation (which made me feel secure). After that it was on to the primary meeting. What was strange was the truth that the discussion was really comparable to a face-to-face interview, except it was through online conversation!

The concerns were about my previous experience, why I was getting the job, just how I ‘d deal with particular situations as well as my expertise of The Chat Store and their solutions.

Amy was aiming to expose my staminas as well as weak points to determine whether I might fulfill the high expectations that they establish. She wished to know where I would certainly need a little additional training as well as where I can bring new skills to the group.

Why I wanted the position was additionally extremely vital of course. Although much of our group is spread out throughout the UK, The Chat Shop is certainly a close knit group with huge ambitions. Each one people is an important part of providing the outcomes that we provide for clients.

Requirements, such as my inputting rate, were checked too certainly. Needing to transform several site site visitors whilst giving customer contentment suggests that you need to assume and type fast.

Amy additionally provided me the opportunity to ask any kind of inquiries that I had, as well as she addressed them thoroughly. I was happy and really hoping that I succeeded in my live chat interview!

As you’ve probably thought (by me writing this post) I did succeed in my preliminary interview for the live conversation task. I was invited to the next stage of the application procedure– a telephone interview with Amy and also among The Conversation Shop’s Co-Founders, Joe.

This is the last stage of their employment procedure and also I was proud that I had actually got this far yet I was additionally really worried! Thankfully the telephone interview was not as frightening as I when believed as well as it was a lot more informal than formal.

I got asked about my pastimes, what I such as to do in my spare time and a couple of inquiries concerning the Live Conversation Agent setting. I additionally had some comments on my ‘Live Chat Interview’, which was great to listen to.

A great deal of the concerns that Joe asked were about my character. Joe stated that getting on with everybody and also becoming a part of The Conversation Shop household was a really essential factor.

It was a pleasure to talk on the phone to my possible future employers as well as I got on well with them, there was a buzz airborne. At the end of the telephone interview I was used the placement … and I accepted with fantastic satisfaction, obviously. I mored than the moon and I still am!

When I had actually accepted the deal I was emailed the agreements that required to be authorized digitally (just how awesome is that), my functioning hrs, what group I would certainly be in and all of my log-in details ready for my training.

Not long after this I had a phone call with John– my Group Leader. This phone called lasted around 2 hrs as well as he described every little thing I needed to know about the “Live Conversation Representative” position. I made sure to make lots of notes in my notebook as it is a great deal to absorb.

I was after that given the dates of when my training would certainly commence (training lasts around 3 weeks as well as we’re paid throughout the procedure) and various other information I needed to know about the training process consisting of exactly what would take place. John was a pleasure to talk with and also I really felt comfy chatting to him as he claimed he would certainly be there for any type of inquiries I might have if I am ever not sure or stuck.


I have had a bad round of ill health, which meant I was unable to begin my training when arranged. The Good News Is The Conversation Store are a bunch of remarkable individuals that are patiently waiting on me to be all right again. I have never ever known such a comprehending firm and also I feel blessed to be utilized by them.

Equally as I was about to surrender my job search, I came across The Chat Shop. I’m excitedly waiting for getting well and starting my training. With any luck I will be a fully fledged online conversation representative quickly … view this area, my following post will tell you all about my journey via the training procedure.