I had been trying to find a work working from house for a while and was about to surrender. A lot of ‘function from home’ work that you find online seem to be some kind of pyramid or ‘begin your own business’ scheme. Paying a signing up with fee or purchasing their products for you to sell on? No thanks!

One day I determined to have one more little look and encountered The Chat Store. I saw the “Live Conversation Representative” work on their careers web page as well as, after reading the summary, a huge wave of happiness came me. Not only did I suit their needs to a tee (thorough student with an inquisitive mind, solid capacity to multi-task, high degrees of organisation home based live chat jobs and also a typing rate over 80 words per min), it also seemed like a task that I would actually like to do!

I used straight away! I patiently waited for a reply yet, to my surprise, I had not been waiting long in all.

Amy, a Team Supervisor at The Chat Store, emailed me and used me a ‘Live Chat Interview’; following on from the first application concerns, this is the first stage of the recruitment procedure.

I was rather thrilled as I had actually never experienced an interview in this way prior to. Around 3 o’clock one mid-day, it was time for my interview using The Chat Shop’s site. I opened my internet browser, mosted likely to The Chat Shop homepage and just clicked the live conversation tab. I had actually come to my interview.

After presenting myself to an agent that was managing chat at the time, I was rapidly moved to Amy, who was ready and also waiting to start my interview.

My interview started like any other: we introduced ourselves as well as had a little of an informal inviting conversation (which made me really feel secure). Then it was on to the primary interview. What was strange was the fact that the conversation was really comparable to an in person meeting, other than it was through live conversation!

The questions were about my previous experience, why I was applying for the task, how I would certainly manage certain circumstances as well as my knowledge of The Conversation Shop as well as their services.

Amy was seeking to disclose my staminas and also weak points to establish whether I could fulfill the high assumptions that they set. She would like to know where I would require a little additional training and where I might bring brand-new abilities to the team.

Why I desired the position was also really vital of course. Although much of our team is spread out throughout the UK, The Chat Store is absolutely a close knit group with large ambitions. Every one people is an essential part of delivering the results that we provide for customers.

Demands, such as my typing speed, were examined too obviously. Needing to convert multiple internet site visitors whilst offering client contentment indicates that you need to assume as well as kind quick.

Amy also gave me the opportunity to ask any type of concerns that I had, and she answered them thoroughly. I mored than happy as well as hoping that I did well in my real-time conversation interview!

As you have actually possibly thought (by me writing this post) I did succeed in my preliminary meeting for the real-time conversation work. I was welcomed to the next stage of the application process– a telephone meeting with Amy and also among The Chat Store’s Co-Founders, Joe.

This is the last stage of their employment procedure as well as I was proud that I had got this far but I was additionally really anxious! Luckily the telephone meeting was not as frightening as I as soon as assumed and it was more informal than official.

I obtained asked about my pastimes, what I such as to do in my extra time as well as a couple of concerns concerning the Live Conversation Representative setting. I also had some comments on my ‘Live Conversation Interview’, which was fantastic to hear.

A lot of the questions that Joe asked were about my personality. Joe stated that moving on with everyone and coming to be a part of The Chat Shop household was a very crucial variable.

It was a pleasure to speak on the phone to my prospective future managers and also I got on well with them, there was a buzz airborne. At the end of the telephone meeting I was offered the setting … and also I approved with excellent satisfaction, obviously. I mored than the moon and I still am!

Once I had actually approved the offer I was emailed the contracts that required to be authorized digitally (exactly how trendy is that), my working hours, what group I would remain in and all of my log-in details ready for my training.

Not long after this I had a call with John– my Group Leader. This telephone call lasted around 2 hours and he discussed every little thing I needed to understand about the “Live Chat Agent” placement. I saw to it to make lots of notes in my note pad as it is a whole lot to absorb.

I was then offered the dates of when my training would begin (training lasts around 3 weeks and we’re paid throughout the procedure) and also various other details I needed to learn about the training procedure including precisely what would certainly occur. John was a pleasure to talk with and I felt comfy talking to him as he said he would certainly be there for any questions I might have if I am ever before unsure or stuck.


I have had a bad bout of ill health, which indicated I was unable to begin my training when organized. Luckily The Conversation Store are a bunch of wonderful people who are patiently awaiting me to be well enough again. I have actually never understood such a comprehending business and also I feel blessed to be utilized by them.

Just as I was about to surrender my work search, I stumbled across The Conversation Shop. I’m excitedly awaiting getting well as well as starting my training. Ideally I shall be a totally fledged online conversation representative quickly … watch this space, my next post will certainly tell you all about my journey with the training process.