I had been looking for a work working from residence for a while and was about to surrender. Many ‘function from residence’ work that you locate on-line seem to be some type of pyramid or ‘begin your own organization’ system. Paying a joining charge or purchasing their items for you to sell on? No many thanks!

Someday I chose to have another little look and discovered The Chat Store. I saw the “Live Conversation Agent” task on their careers web page and, after checking out the summary, a huge wave of happiness came over me. Not just did I match their requirements to a tee (thorough student with an investigative mind, solid ability to multi-task, high levels of organisation home social media jobs as well as an inputting speed above 80 words per min), it additionally looked like a job that I would actually enjoy to do!

I used straight away! I patiently waited for a reply however, to my surprise, I had not been waiting long in all.

Amy, a Team Manager at The Chat Store, emailed me and used me a ‘Live Chat Meeting’; following on from the preliminary application concerns, this is the first stage of the recruitment procedure.

I was rather thrilled as I had actually never experienced an interview in this way before. Around 3 o’clock one mid-day, it was time for my interview through The Conversation Shop’s web site. I opened my browser, mosted likely to The Chat Store homepage as well as just clicked the live conversation tab. I had actually arrived at my interview.

After introducing myself to an agent that was managing chat at the time, I was promptly transferred to Amy, who prepared and waiting to begin my meeting.

My interview started like any other: we introduced ourselves and had a little bit of an informal welcoming chat (that made me feel at ease). Then it was on to the major meeting. What was unusual was the fact that the conversation was really comparable to a face-to-face meeting, other than it was by means of real-time chat!

The concerns had to do with my previous experience, why I was getting the job, just how I would certainly take care of particular situations and also my expertise of The Conversation Store and their solutions.

Amy was aiming to expose my staminas and also weak points to identify whether I might meet the high assumptions that they set. She would like to know where I would certainly need a little extra training and where I might bring new talents to the group.

Why I desired the placement was also extremely crucial certainly. Although much of our team is spread across the UK, The Chat Store is certainly a close knit team with large ambitions. Each and every one people is an integral part of supplying the outcomes that we provide for customers.

Requirements, such as my keying rate, were checked as well of course. Having to convert numerous web site site visitors whilst providing customer contentment suggests that you have to think and type quick.

Amy also provided me the opportunity to ask any inquiries that I had, and also she addressed them extensively. I was happy as well as hoping that I succeeded in my real-time conversation interview!

As you’ve possibly guessed (by me composing this post) I did succeed in my preliminary interview for the live conversation work. I was invited to the following stage of the application procedure– a telephone meeting with Amy as well as among The Conversation Store’s Co-Founders, Joe.

This is the last stage of their employment procedure as well as I was proud that I had got this much yet I was also extremely nervous! Luckily the telephone meeting was not as terrifying as I when assumed and it was much more informal than formal.

I obtained asked about my hobbies, what I such as to do in my extra time and a few concerns about the Live Conversation Agent position. I also had some feedback on my ‘Live Conversation Meeting’, which was wonderful to hear.

A great deal of the concerns that Joe asked were about my personality. Joe stated that getting on with everybody as well as becoming a part of The Chat Shop household was an extremely important aspect.

It was an enjoyment to talk on the phone to my prospective future employers and also I jumped on well with them, there was a buzz airborne. At the end of the telephone meeting I was supplied the position … as well as I approved with excellent enjoyment, certainly. I was over the moon and I still am!

Once I had actually approved the deal I was emailed the contracts that needed to be authorized electronically (how amazing is that), my working hours, what group I would certainly be in and all of my log-in details all set for my training.

Not long after this I had a call with John– my Group Leader. This phone called lasted around 2 hrs as well as he discussed whatever I needed to learn about the “Live Chat Representative” placement. I saw to it to make great deals of notes in my notebook as it is a lot to absorb.

I was then given the dates of when my training would begin (training lasts around 3 weeks as well as we’re paid throughout the process) and other information I needed to know about the training procedure consisting of specifically what would happen. John was an enjoyment to talk with and I felt comfortable chatting to him as he said he would certainly be there for any queries I may have if I am ever unsure or stuck.


I have had a poor spell of illness, which meant I was unable to start my training when organized. Fortunately The Conversation Store are a bunch of fantastic people who are patiently awaiting me to be all right once again. I have never ever known such a comprehending company and also I feel blessed to be used by them.

Equally as I will give up my job search, I came across The Conversation Shop. I’m eagerly waiting for recovering and also starting my training. Ideally I shall be a totally fledged live chat agent soon … see this space, my following post will certainly tell you all about my trip via the training procedure.