I had actually been looking for a work working from residence for some time as well as was about to quit. The majority of ‘work from house’ tasks that you find on-line appear to be some form of pyramid or ‘start your own business’ scheme. Paying a signing up with charge or buying their items for you to sell on? No thanks!

Someday I determined to have one more little appearance as well as stumbled upon The Chat Store. I saw the “Live Chat Agent” job on their jobs page and also, after checking out the description, a huge wave of happiness came over me. Not just did I match their demands to a tee (meticulous learner with an inquisitive mind, strong ability to multi-task, high degrees of organisation how to find a job using social media and also a typing rate over 80 words per minute), it likewise appeared like a job that I would really love to do!

I used quickly! I patiently waited for a reply however, to my surprise, I had not been waiting long whatsoever.

Amy, a Team Supervisor at The Chat Store, emailed me as well as supplied me a ‘Live Chat Meeting’; adhering to on from the preliminary application questions, this is the first stage of the recruitment procedure.

I was instead delighted as I had actually never experienced an interview by doing this prior to. Around 3 o’clock one afternoon, it was time for my interview via The Conversation Store’s site. I opened my internet browser, mosted likely to The Chat Store homepage and also merely clicked the online chat tab. I had actually arrived at my interview.

After presenting myself to an agent that was handling chat at the time, I was promptly transferred to Amy, that was ready and waiting to start my meeting.

My meeting began like any other: we presented ourselves as well as had a bit of a laid-back welcoming conversation (which made me feel secure). Then it was on to the major meeting. What was strange was the reality that the discussion was extremely similar to a face-to-face interview, except it was via live chat!

The inquiries were about my previous experience, why I was getting the work, just how I would certainly deal with certain circumstances and my understanding of The Chat Shop and also their services.

Amy was seeking to disclose my toughness and also weaknesses to identify whether I might fulfill the high assumptions that they establish. She would like to know where I would need a little added training as well as where I could bring brand-new talents to the group.

Why I desired the placement was additionally really crucial obviously. Although much of our group is spread throughout the UK, The Conversation Store is certainly a close knit team with large ambitions. Each and every one of us is an indispensable part of supplying the outcomes that we do for clients.

Requirements, such as my inputting speed, were examined also obviously. Having to convert several web site visitors whilst supplying client fulfillment implies that you need to think and kind quick.

Amy additionally provided me the opportunity to ask any inquiries that I had, and also she addressed them completely. I enjoyed and also hoping that I did well in my live chat meeting!

As you’ve most likely thought (by me writing this article) I did do well in my first interview for the live chat work. I was welcomed to the following phase of the application procedure– a telephone interview with Amy and one of The Conversation Store’s Co-Founders, Joe.

This is the last stage of their recruitment procedure and I was proud that I had got this much but I was additionally really nervous! The good news is the telephone meeting was not as scary as I when thought and also it was much more laid-back than official.

I got inquired about my pastimes, what I like to do in my spare time and also a few questions about the Live Conversation Agent position. I additionally had some responses on my ‘Live Chat Meeting’, which was great to listen to.

A lot of the concerns that Joe asked were about my personality. Joe stated that moving on with everybody and ending up being a part of The Chat Store family was a very important factor.

It was a satisfaction to speak on the phone to my possible future employers as well as I got on well with them, there was a buzz in the air. At the end of the telephone meeting I was offered the setting … as well as I approved with excellent satisfaction, of course. I mored than the moon and also I still am!

Once I had approved the deal I was emailed the contracts that required to be authorized digitally (how amazing is that), my working hours, what team I would certainly be in and all of my log-in information all set for my training.

Not long after this I had a phone call with John– my Team Leader. This telephone call lasted about 2 hours as well as he explained whatever I needed to understand about the “Live Conversation Representative” setting. I saw to it to make lots of notes in my note pad as it is a whole lot to take in.

I was after that given the dates of when my training would commence (training lasts around 3 weeks and we’re paid during the procedure) as well as other information I required to know about the training procedure including precisely what would certainly occur. John was an enjoyment to speak to and I really felt comfy talking to him as he said he would certainly be there for any inquiries I might have if I am ever before unsure or stuck.


I have had a negative spell of disease, which meant I was unable to start my training when prepared. Fortunately The Conversation Shop are a lot of remarkable people who are patiently awaiting me to be all right again. I have never ever recognized such an understanding company and I really feel privileged to be employed by them.

Equally as I was about to quit my task search, I stumbled across The Conversation Store. I’m eagerly waiting for getting well and also starting my training. Hopefully I will be a completely fledged real-time conversation agent soon … watch this space, my following blog post will tell you everything about my trip via the training process.