I had actually been searching for a job working from house for a while and will surrender. The majority of ‘work from residence’ tasks that you locate online seem to be some type of pyramid or ‘start your own company’ system. Paying a signing up with cost or getting their items for you to sell on? No thanks!

Eventually I chose to have an additional little look as well as stumbled upon The Conversation Store. I saw the “Live Conversation Agent” task on their professions web page and also, after reading the description, a large wave of joy came by me. Not only did I match their requirements to a tee (careful learner with an analytical mind, strong ability to multi-task, high levels of organisation how to find jobs using social media as well as a keying speed above 80 words per minute), it likewise seemed like a task that I would truly love to do!

I applied quickly! I patiently awaited a reply but, to my surprise, I had not been waiting long in all.

Amy, a Team Supervisor at The Conversation Shop, emailed me and also supplied me a ‘Live Conversation Meeting’; complying with on from the initial application questions, this is the initial stage of the recruitment procedure.

I was rather excited as I had never ever experienced an interview by doing this prior to. Around 3 o’clock one mid-day, it was time for my meeting through The Conversation Shop’s website. I opened my internet browser, mosted likely to The Conversation Shop homepage and also merely clicked the real-time conversation tab. I had reached my meeting.

After presenting myself to a representative that was handling conversation at the time, I was quickly transferred to Amy, who was ready and also waiting to start my interview.

My meeting began like any other: we introduced ourselves and had a bit of a laid-back welcoming chat (which made me feel comfortable). Then it was on to the primary meeting. What was weird was the reality that the conversation was really comparable to an in person interview, except it was through real-time conversation!

The questions were about my previous experience, why I was getting the task, exactly how I would certainly deal with particular situations and my understanding of The Chat Store and their solutions.

Amy was seeking to disclose my toughness as well as weak points to figure out whether I might satisfy the high expectations that they establish. She wished to know where I would need a little additional training as well as where I can bring brand-new abilities to the group.

Why I desired the placement was likewise very vital obviously. Although much of our group is spread across the UK, The Chat Shop is certainly a close weaved team with big aspirations. Each one people is an integral part of supplying the results that we provide for clients.

Requirements, such as my typing speed, were tested as well obviously. Needing to convert multiple website visitors whilst supplying customer complete satisfaction suggests that you have to believe as well as type quick.

Amy additionally gave me the possibility to ask any inquiries that I had, and she answered them completely. I enjoyed and hoping that I succeeded in my live conversation meeting!

As you have actually most likely presumed (by me writing this blog post) I did do well in my initial meeting for the real-time chat task. I was welcomed to the next stage of the application procedure– a telephone interview with Amy and also one of The Conversation Shop’s Co-Founders, Joe.

This is the last stage of their recruitment procedure and also I was proud that I had actually got this much but I was additionally extremely worried! Fortunately the telephone interview was not as scary as I as soon as believed as well as it was a lot more laid-back than formal.

I got inquired about my hobbies, what I like to do in my spare time as well as a couple of concerns regarding the Live Chat Agent placement. I additionally had some responses on my ‘Live Chat Interview’, which was excellent to hear.

A lot of the inquiries that Joe asked were about my personality. Joe said that moving on with everybody and ending up being a part of The Conversation Shop family was a very vital factor.

It was a satisfaction to speak on the phone to my prospective future managers as well as I jumped on well with them, there was a buzz airborne. At the end of the telephone interview I was used the placement … as well as I approved with great satisfaction, certainly. I was over the moon as well as I still am!

As soon as I had approved the deal I was emailed the agreements that required to be signed digitally (exactly how amazing is that), my working hrs, what team I would be in and all of my log-in details prepared for my training.

Not long hereafter I had a call with John– my Team Leader. This phone called lasted around 2 hrs as well as he described every little thing I needed to learn about the “Live Chat Representative” position. I saw to it to make great deals of notes in my notebook as it is a whole lot to take in.

I was then offered the dates of when my training would certainly commence (training lasts around 3 weeks and we’re paid throughout the process) as well as other details I needed to understand about the training process including exactly what would certainly happen. John was a pleasure to talk with and I really felt comfortable chatting to him as he said he would certainly be there for any inquiries I may have if I am ever uncertain or stuck.


I have had a negative bout of ill health, which meant I was unable to start my training when set up. The Good News Is The Chat Shop are a bunch of fantastic people that are patiently waiting for me to be well enough once again. I have actually never ever recognized such an understanding company and also I feel privileged to be employed by them.

Equally as I was about to quit my job search, I came across The Conversation Store. I’m excitedly awaiting healing and also starting my training. Ideally I shall be a completely fledged online conversation agent quickly … watch this room, my next message will inform you everything about my journey through the training procedure.