I had actually been trying to find a work working from house for a while and was about to quit. A lot of ‘function from home’ work that you find on the internet seem to be some form of pyramid or ‘start your own company’ system. Paying a joining charge or buying their products for you to sell on? No thanks!

Someday I chose to have another little appearance as well as found The Chat Store. I saw the “Live Chat Representative” task on their occupations web page as well as, after reviewing the summary, a large wave of happiness came over me. Not only did I suit their requirements to a tee (precise learner with an analytical mind, strong capability to multi-task, high levels of organisation how to get a job as a social media manager and also a typing rate over 80 words per minute), it likewise seemed like a job that I would really love to do!

I used instantly! I patiently waited for a reply however, to my shock, I wasn’t waiting long whatsoever.

Amy, a Team Supervisor at The Chat Store, emailed me as well as offered me a ‘Live Chat Meeting’; adhering to on from the initial application inquiries, this is the initial stage of the employment process.

I was rather delighted as I had actually never experienced a meeting by doing this prior to. Around 3 o’clock one mid-day, it was time for my interview using The Chat Shop’s site. I opened my internet browser, went to The Chat Shop homepage as well as simply clicked the live conversation tab. I had actually gotten to my interview.

After introducing myself to a representative that was handling conversation at the time, I was rapidly moved to Amy, that prepared as well as waiting to start my interview.

My interview began like any other: we presented ourselves as well as had a little bit of a casual inviting conversation (that made me feel secure). After that it was on to the main meeting. What was odd was the truth that the discussion was extremely similar to an in person meeting, except it was via live conversation!

The questions were about my previous experience, why I was obtaining the task, exactly how I ‘d deal with particular scenarios as well as my knowledge of The Chat Shop and their solutions.

Amy was looking to expose my strengths as well as weaknesses to identify whether I might satisfy the high expectations that they establish. She would like to know where I would certainly require a little added training and where I could bring brand-new abilities to the team.

Why I desired the setting was also very vital of course. Although much of our team is spread out across the UK, The Chat Shop is absolutely a close knit team with huge aspirations. Every one people is an indispensable part of delivering the outcomes that we provide for customers.

Requirements, such as my typing speed, were checked also naturally. Needing to convert numerous web site visitors whilst giving customer fulfillment suggests that you need to believe as well as type fast.

Amy likewise provided me the opportunity to ask any kind of concerns that I had, as well as she answered them thoroughly. I was happy as well as wishing that I did well in my real-time conversation meeting!

As you’ve probably presumed (by me creating this article) I did do well in my initial interview for the live conversation job. I was welcomed to the following stage of the application procedure– a telephone interview with Amy as well as one of The Conversation Store’s Co-Founders, Joe.

This is the last stage of their employment procedure and also I was proud that I had actually got this far yet I was additionally very anxious! The good news is the telephone meeting was not as scary as I when assumed as well as it was much more casual than official.

I obtained asked about my leisure activities, what I like to do in my spare time and a few concerns about the Live Conversation Representative position. I likewise had some comments on my ‘Live Conversation Interview’, which was terrific to listen to.

A great deal of the concerns that Joe asked were about my personality. Joe claimed that getting on with everyone as well as becoming a part of The Chat Shop family was an extremely crucial aspect.

It was a satisfaction to talk on the phone to my possible future employers as well as I jumped on well with them, there was a buzz airborne. At the end of the telephone interview I was used the placement … and I accepted with fantastic pleasure, naturally. I was over the moon and also I still am!

When I had actually approved the deal I was emailed the contracts that required to be signed electronically (how cool is that), my working hrs, what team I would be in and all of my log-in details prepared for my training.

Not long hereafter I had a call with John– my Team Leader. This telephone call lasted about 2 hrs and he discussed everything I required to learn about the “Live Conversation Representative” placement. I made sure to make great deals of notes in my notebook as it is a lot to absorb.

I was then given the dates of when my training would commence (training lasts around 3 weeks as well as we’re paid during the process) and other information I needed to understand about the training process including precisely what would certainly happen. John was a satisfaction to talk with and I really felt comfy chatting to him as he said he would be there for any inquiries I might have if I am ever before unsure or stuck.


I have had a bad round of illness, which indicated I was unable to begin my training when arranged. Thankfully The Chat Store are a bunch of fantastic people that are patiently waiting on me to be well enough again. I have actually never recognized such an understanding company as well as I really feel blessed to be used by them.

Equally as I will surrender my work search, I stumbled across The Chat Store. I’m eagerly awaiting recovering and also starting my training. With any luck I shall be a fully fledged live conversation agent soon … view this room, my following blog post will certainly inform you everything about my trip with the training process.