I had been trying to find a work functioning from house for a while and also will give up. Most ‘work from home’ tasks that you find on the internet appear to be some type of pyramid or ‘start your own organization’ scheme. Paying a signing up with charge or getting their products for you to sell on? No thanks!

Someday I decided to have one more little look and also encountered The Chat Store. I saw the “Live Chat Agent” task on their jobs web page and also, after reading the description, a large wave of happiness came over me. Not just did I suit their demands to a tee (meticulous student with an investigative mind, solid capacity to multi-task, high levels of organisation how to get a job on social media and also a typing speed over 80 words per min), it additionally looked like a task that I would truly like to do!

I applied immediately! I patiently awaited a reply yet, to my surprise, I wasn’t waiting long in any way.

Amy, a Team Manager at The Chat Shop, emailed me and offered me a ‘Live Conversation Meeting’; adhering to on from the initial application inquiries, this is the first stage of the recruitment procedure.

I was rather excited as I had actually never ever experienced an interview this way prior to. Around 3 o’clock one mid-day, it was time for my meeting by means of The Conversation Store’s web site. I opened my web browser, mosted likely to The Chat Store homepage as well as merely clicked the online conversation tab. I had reached my meeting.

After introducing myself to a representative that was taking care of conversation at the time, I was quickly moved to Amy, that prepared and also waiting to begin my meeting.

My interview began like any other: we introduced ourselves and had a little of an informal welcoming conversation (that made me feel secure). After that it was on to the main meeting. What was unusual was the reality that the discussion was extremely similar to an in person meeting, other than it was via online conversation!

The inquiries were about my previous experience, why I was getting the job, exactly how I ‘d deal with certain scenarios and also my expertise of The Conversation Store as well as their solutions.

Amy was seeking to expose my toughness as well as weaknesses to establish whether I can satisfy the high expectations that they establish. She wished to know where I would need a little added training as well as where I can bring brand-new talents to the group.

Why I desired the placement was likewise extremely vital obviously. Although much of our team is spread out across the UK, The Conversation Shop is absolutely a close knit team with large passions. Each and every one of us is an indispensable part of supplying the outcomes that we provide for clients.

Needs, such as my typing speed, were tested as well certainly. Having to transform multiple web site site visitors whilst offering customer fulfillment indicates that you need to think as well as kind fast.

Amy additionally gave me the opportunity to ask any type of inquiries that I had, and also she addressed them extensively. I mored than happy as well as hoping that I succeeded in my online chat interview!

As you’ve possibly presumed (by me writing this article) I did succeed in my first interview for the live conversation work. I was welcomed to the next phase of the application procedure– a telephone interview with Amy and one of The Conversation Shop’s Co-Founders, Joe.

This is the last stage of their recruitment process as well as I was proud that I had got this much however I was additionally very anxious! Luckily the telephone interview was not as scary as I when assumed and it was extra laid-back than official.

I got asked about my pastimes, what I like to do in my extra time and a couple of inquiries concerning the Live Conversation Representative placement. I additionally had some responses on my ‘Live Conversation Meeting’, which was fantastic to listen to.

A lot of the inquiries that Joe asked were about my personality. Joe said that getting on with everyone as well as becoming a part of The Chat Shop family members was a very vital aspect.

It was a pleasure to speak on the phone to my potential future bosses and I jumped on well with them, there was a buzz in the air. At the end of the telephone meeting I was supplied the position … and also I accepted with terrific enjoyment, certainly. I was over the moon and I still am!

As soon as I had actually approved the deal I was emailed the agreements that needed to be signed electronically (exactly how cool is that), my functioning hours, what team I would certainly remain in and all of my log-in details all set for my training.

Not long after this I had a phone call with John– my Group Leader. This phone called lasted about 2 hrs and also he clarified everything I needed to know about the “Live Conversation Agent” setting. I made certain to make great deals of notes in my notebook as it is a great deal to absorb.

I was then provided the days of when my training would commence (training lasts around 3 weeks and we’re paid during the procedure) as well as various other information I required to understand about the training process including exactly what would happen. John was an enjoyment to talk to and I felt comfortable talking to him as he stated he would certainly be there for any kind of questions I may have if I am ever not sure or stuck.


I have had a poor round of disease, which meant I was incapable to start my training when prepared. The Good News Is The Conversation Store are a lot of fantastic people who are patiently waiting for me to be all right again. I have actually never ever known such a recognizing firm and I feel blessed to be employed by them.

Just as I will give up my task search, I stumbled across The Chat Store. I’m eagerly waiting for healing and beginning my training. With any luck I shall be a fully fledged real-time chat representative quickly … view this area, my next article will certainly tell you all about my journey with the training process.