I had actually been looking for a work working from home for a while and will give up. Most ‘function from residence’ jobs that you discover on the internet seem to be some kind of pyramid or ‘start your own service’ plan. Paying a signing up with fee or acquiring their products for you to sell on? No thanks!

Eventually I determined to have another little look as well as found The Conversation Store. I saw the “Live Chat Agent” work on their occupations web page as well as, after reviewing the description, a huge wave of joy came over me. Not only did I fit their demands to a tee (meticulous student with an investigative mind, solid ability to multi-task, high levels of organisation how to get into social media jobs and a keying rate above 80 words per minute), it additionally felt like a work that I would truly enjoy to do!

I applied instantly! I patiently waited for a reply yet, to my shock, I had not been waiting long at all.

Amy, a Group Manager at The Chat Shop, emailed me as well as supplied me a ‘Live Conversation Meeting’; complying with on from the initial application questions, this is the initial stage of the recruitment process.

I was instead excited as I had actually never experienced a meeting in this way before. Around 3 o’clock one mid-day, it was time for my interview via The Chat Shop’s website. I opened my internet browser, mosted likely to The Conversation Shop homepage and just clicked the live chat tab. I had actually arrived at my interview.

After presenting myself to an agent that was taking care of conversation at the time, I was quickly transferred to Amy, who was ready and waiting to start my meeting.

My interview began like any other: we introduced ourselves and had a little of a laid-back welcoming chat (that made me really feel secure). Then it was on to the major interview. What was odd was the reality that the discussion was very comparable to a face-to-face interview, except it was by means of real-time chat!

The inquiries had to do with my previous experience, why I was making an application for the job, how I would certainly handle certain situations as well as my understanding of The Conversation Shop as well as their solutions.

Amy was looking to expose my strengths and weaknesses to identify whether I might satisfy the high expectations that they establish. She would like to know where I would require a little extra training and also where I might bring brand-new talents to the group.

Why I desired the position was additionally extremely vital of course. Although much of our group is spread throughout the UK, The Chat Shop is definitely a close knit team with big passions. Each and every one people is an indispensable part of supplying the outcomes that we provide for clients.

Demands, such as my typing speed, were tested also of course. Needing to transform several website site visitors whilst giving customer fulfillment suggests that you need to believe as well as kind fast.

Amy also gave me the chance to ask any type of concerns that I had, and she addressed them thoroughly. I enjoyed and also really hoping that I did well in my live conversation meeting!

As you’ve probably thought (by me creating this blog post) I did do well in my initial interview for the real-time chat task. I was invited to the following phase of the application procedure– a telephone meeting with Amy as well as among The Chat Store’s Co-Founders, Joe.

This is the last stage of their recruitment procedure and I was proud that I had actually got this far but I was additionally really worried! Luckily the telephone interview was not as scary as I as soon as thought as well as it was more informal than official.

I got asked about my pastimes, what I like to do in my spare time and a couple of inquiries concerning the Live Chat Representative setting. I additionally had some comments on my ‘Live Conversation Interview’, which was terrific to listen to.

A lot of the questions that Joe asked had to do with my personality. Joe said that moving on with everybody as well as ending up being a part of The Chat Store family was a very crucial element.

It was an enjoyment to talk on the phone to my prospective future bosses as well as I got on well with them, there was a buzz airborne. At the end of the telephone meeting I was supplied the setting … and also I accepted with wonderful pleasure, obviously. I was over the moon and also I still am!

As soon as I had accepted the deal I was emailed the contracts that needed to be authorized electronically (just how awesome is that), my working hrs, what group I would certainly be in and all of my log-in details ready for my training.

Not long hereafter I had a telephone call with John– my Team Leader. This phone called lasted about 2 hours as well as he clarified whatever I needed to know about the “Live Chat Agent” position. I ensured to make great deals of notes in my notebook as it is a whole lot to take in.

I was then provided the dates of when my training would certainly start (training lasts around 3 weeks and also we’re paid throughout the procedure) and other details I required to know about the training procedure including exactly what would take place. John was a pleasure to talk to and also I really felt comfy talking to him as he claimed he would certainly be there for any kind of inquiries I may have if I am ever before not sure or stuck.


I have had a poor round of illness, which suggested I was incapable to begin my training when arranged. Thankfully The Conversation Store are a number of remarkable individuals who are patiently waiting for me to be well enough once again. I have never ever recognized such a comprehending company and also I really feel blessed to be utilized by them.

Equally as I will surrender my work search, I came across The Chat Store. I’m eagerly waiting for healing and starting my training. With any luck I will be a totally fledged real-time chat representative soon … watch this room, my next blog post will inform you everything about my trip through the training process.