I had been looking for a task working from home for some time and was about to give up. Most ‘work from home’ work that you discover on the internet appear to be some form of pyramid or ‘begin your very own business’ scheme. Paying a signing up with fee or buying their items for you to sell on? No thanks!

Someday I decided to have an additional little look and also came across The Chat Shop. I saw the “Live Conversation Agent” job on their occupations page and, after reviewing the summary, a huge wave of happiness came me. Not only did I match their requirements to a tee (precise student with an investigative mind, strong ability to multi-task, high degrees of organisation how to get social media manager job esports and a keying speed over 80 words per minute), it additionally felt like a task that I would actually enjoy to do!

I used instantly! I patiently waited for a reply but, to my shock, I had not been waiting long in all.

Amy, a Group Supervisor at The Chat Shop, emailed me as well as provided me a ‘Live Conversation Meeting’; following on from the initial application questions, this is the first stage of the recruitment process.

I was rather thrilled as I had never experienced a meeting in this way before. Around 3 o’clock one afternoon, it was time for my meeting by means of The Chat Shop’s internet site. I opened my browser, mosted likely to The Conversation Shop homepage and also just clicked the live chat tab. I had actually reached my interview.

After presenting myself to a representative that was managing chat at the time, I was rapidly transferred to Amy, who was ready and waiting to start my meeting.

My interview started like any other: we presented ourselves as well as had a little of a casual welcoming chat (that made me feel secure). Then it was on to the major meeting. What was strange was the fact that the conversation was extremely comparable to a face-to-face interview, except it was by means of real-time chat!

The inquiries were about my previous experience, why I was applying for the task, how I ‘d deal with certain situations and also my knowledge of The Chat Shop as well as their services.

Amy was looking to disclose my strengths and weak points to establish whether I can fulfill the high expectations that they set. She wished to know where I would certainly need a little added training as well as where I can bring new talents to the group.

Why I wanted the position was likewise extremely crucial certainly. Although much of our team is spread across the UK, The Chat Shop is certainly a close weaved group with big aspirations. Each one of us is an essential part of supplying the outcomes that we do for clients.

Needs, such as my inputting speed, were tested as well obviously. Having to convert numerous web site site visitors whilst supplying consumer contentment indicates that you have to believe and also kind quick.

Amy likewise offered me the chance to ask any type of questions that I had, as well as she answered them extensively. I was happy and also really hoping that I succeeded in my live conversation interview!

As you have actually most likely presumed (by me creating this article) I did succeed in my initial meeting for the real-time chat task. I was invited to the next phase of the application process– a telephone meeting with Amy and also one of The Conversation Shop’s Co-Founders, Joe.

This is the last stage of their recruitment process and I was proud that I had got this much but I was also very nervous! The good news is the telephone meeting was not as frightening as I as soon as assumed as well as it was more laid-back than formal.

I obtained asked about my hobbies, what I like to do in my leisure and also a couple of concerns concerning the Live Chat Representative setting. I additionally had some feedback on my ‘Live Conversation Meeting’, which was fantastic to hear.

A great deal of the inquiries that Joe asked had to do with my personality. Joe claimed that getting on with everybody as well as becoming a part of The Conversation Store household was an extremely crucial element.

It was a satisfaction to speak on the phone to my potential future bosses and also I hopped on well with them, there was a buzz in the air. At the end of the telephone interview I was offered the setting … and also I approved with excellent pleasure, of course. I mored than the moon and also I still am!

As soon as I had accepted the offer I was emailed the agreements that needed to be signed digitally (how awesome is that), my working hrs, what group I would certainly be in and all of my log-in details ready for my training.

Not long after this I had a telephone call with John– my Group Leader. This telephone call lasted about 2 hours as well as he clarified every little thing I needed to understand about the “Live Chat Agent” placement. I made sure to make lots of notes in my note pad as it is a great deal to absorb.

I was then given the days of when my training would begin (training lasts around 3 weeks and we’re paid during the process) and also other information I needed to learn about the training procedure including precisely what would happen. John was a pleasure to speak to as well as I really felt comfortable chatting to him as he said he would be there for any type of queries I may have if I am ever before unsure or stuck.


I have had a bad round of illness, which implied I was unable to start my training when prepared. The Good News Is The Conversation Shop are a bunch of terrific individuals who are patiently awaiting me to be well enough once more. I have actually never ever known such a comprehending business and also I really feel blessed to be utilized by them.

Equally as I was about to give up my work search, I stumbled across The Chat Store. I’m eagerly awaiting recovering and beginning my training. Hopefully I shall be a completely fledged real-time conversation representative quickly … enjoy this room, my following post will certainly inform you everything about my journey via the training process.