I had been seeking a work working from home for a while and also will surrender. Most ‘function from home’ work that you discover on-line appear to be some form of pyramid or ‘start your very own organization’ scheme. Paying a signing up with cost or purchasing their items for you to sell on? No many thanks!

Eventually I decided to have another little look and also found The Chat Shop. I saw the “Live Conversation Agent” task on their jobs page and, after reviewing the summary, a large wave of happiness came by me. Not only did I fit their requirements to a tee (meticulous student with an analytical mind, strong ability to multi-task, high degrees of organisation how to land a social media job and a keying speed over 80 words per min), it also seemed like a work that I would really love to do!

I used immediately! I patiently waited for a reply however, to my shock, I had not been waiting long at all.

Amy, a Team Manager at The Chat Shop, emailed me and also provided me a ‘Live Conversation Interview’; adhering to on from the first application questions, this is the first stage of the employment process.

I was rather excited as I had actually never experienced a meeting in this way before. Around 3 o’clock one mid-day, it was time for my interview via The Conversation Shop’s web site. I opened my internet browser, went to The Chat Store homepage and simply clicked the online chat tab. I had gotten to my meeting.

After introducing myself to a representative that was handling chat at the time, I was quickly transferred to Amy, who prepared as well as waiting to begin my meeting.

My meeting began like any other: we introduced ourselves and had a little bit of a casual welcoming conversation (that made me feel at ease). Then it was on to the main meeting. What was weird was the fact that the conversation was really similar to a face-to-face interview, other than it was by means of online conversation!

The questions had to do with my previous experience, why I was getting the work, exactly how I ‘d manage certain circumstances and also my expertise of The Conversation Shop and also their solutions.

Amy was looking to expose my strengths and weak points to identify whether I could meet the high expectations that they establish. She wished to know where I would need a little additional training and where I could bring new abilities to the team.

Why I wanted the position was additionally very important of course. Although much of our team is spread out throughout the UK, The Chat Shop is certainly a close weaved group with big aspirations. Each one of us is an indispensable part of providing the results that we provide for customers.

Needs, such as my typing rate, were checked as well certainly. Having to transform multiple site site visitors whilst providing client fulfillment means that you need to believe and also type quickly.

Amy likewise offered me the opportunity to ask any type of questions that I had, and she addressed them completely. I enjoyed and also wishing that I succeeded in my live conversation meeting!

As you have actually most likely thought (by me creating this article) I did do well in my preliminary meeting for the online chat work. I was welcomed to the following phase of the application procedure– a telephone meeting with Amy and one of The Conversation Store’s Co-Founders, Joe.

This is the last stage of their employment process and I was proud that I had actually got this far but I was likewise very anxious! Fortunately the telephone interview was not as scary as I when assumed and also it was a lot more casual than formal.

I got asked about my pastimes, what I such as to do in my spare time as well as a few concerns concerning the Live Chat Representative position. I additionally had some responses on my ‘Live Chat Meeting’, which was excellent to listen to.

A lot of the inquiries that Joe asked were about my individuality. Joe stated that proceeding with everyone and coming to be a part of The Conversation Store household was an extremely important element.

It was an enjoyment to speak on the phone to my possible future managers and also I jumped on well with them, there was a buzz airborne. At the end of the telephone meeting I was supplied the placement … as well as I accepted with wonderful enjoyment, obviously. I mored than the moon and also I still am!

When I had accepted the deal I was emailed the contracts that required to be signed digitally (exactly how trendy is that), my working hours, what team I would certainly be in and all of my log-in information ready for my training.

Not long hereafter I had a call with John– my Group Leader. This telephone call lasted around 2 hours and also he described everything I needed to learn about the “Live Chat Agent” placement. I saw to it to make great deals of notes in my notebook as it is a great deal to take in.

I was then provided the days of when my training would begin (training lasts around 3 weeks and we’re paid during the procedure) and various other details I needed to understand about the training process including precisely what would take place. John was an enjoyment to speak to and I really felt comfortable chatting to him as he claimed he would certainly be there for any type of questions I may have if I am ever unclear or stuck.


I have had a negative spell of ill health, which implied I was unable to start my training when organized. Fortunately The Conversation Store are a number of fantastic individuals that are patiently awaiting me to be well enough again. I have actually never known such a recognizing firm and I feel privileged to be used by them.

Just as I was about to quit my work search, I came across The Chat Shop. I’m eagerly waiting for recovering as well as beginning my training. Hopefully I will be a fully fledged live chat agent quickly … watch this room, my next message will certainly tell you everything about my journey via the training process.