I had been seeking a task functioning from home for a while and was about to quit. Most ‘function from residence’ jobs that you discover online seem to be some kind of pyramid or ‘start your very own service’ system. Paying a joining fee or acquiring their products for you to sell on? No thanks!

Someday I decided to have an additional little appearance as well as discovered The Conversation Store. I saw the “Live Conversation Representative” task on their professions web page and also, after reviewing the summary, a large wave of joy came over me. Not just did I suit their needs to a tee (thorough learner with an inquisitive mind, strong ability to multi-task, high levels of organisation how to make job ads for social media and a keying rate above 80 words per min), it also seemed like a work that I would really enjoy to do!

I used instantly! I patiently awaited a reply however, to my shock, I wasn’t waiting long whatsoever.

Amy, a Team Manager at The Conversation Store, emailed me and also supplied me a ‘Live Conversation Meeting’; following on from the initial application concerns, this is the first stage of the employment procedure.

I was rather excited as I had never ever experienced a meeting this way before. Around 3 o’clock one mid-day, it was time for my interview via The Conversation Store’s site. I opened my web browser, went to The Chat Store homepage as well as merely clicked the real-time conversation tab. I had actually gotten to my meeting.

After presenting myself to an agent that was handling conversation at the time, I was rapidly transferred to Amy, who was ready and also waiting to start my meeting.

My meeting began like any other: we presented ourselves and had a bit of a laid-back welcoming chat (which made me really feel comfortable). Then it was on to the main interview. What was unusual was the fact that the discussion was extremely similar to an in person interview, except it was by means of online conversation!

The concerns were about my previous experience, why I was looking for the work, how I ‘d deal with specific circumstances as well as my knowledge of The Conversation Shop and also their solutions.

Amy was looking to expose my strengths and weak points to establish whether I might fulfill the high assumptions that they set. She would like to know where I would certainly need a little extra training and also where I might bring brand-new abilities to the group.

Why I desired the setting was also very crucial of course. Although much of our group is spread throughout the UK, The Conversation Store is absolutely a close knit group with big passions. Every one people is an integral part of supplying the outcomes that we provide for clients.

Requirements, such as my inputting rate, were evaluated as well certainly. Needing to transform multiple website site visitors whilst supplying consumer satisfaction means that you need to assume and also kind quick.

Amy additionally offered me the opportunity to ask any questions that I had, and she addressed them extensively. I enjoyed as well as really hoping that I succeeded in my online chat meeting!

As you have actually possibly guessed (by me composing this post) I did succeed in my preliminary meeting for the real-time conversation task. I was invited to the next stage of the application procedure– a telephone interview with Amy and also one of The Conversation Shop’s Co-Founders, Joe.

This is the last stage of their recruitment process and also I was proud that I had got this much yet I was additionally very nervous! Fortunately the telephone interview was not as terrifying as I as soon as believed as well as it was much more casual than official.

I obtained asked about my leisure activities, what I such as to do in my spare time and also a few questions concerning the Live Chat Agent position. I also had some comments on my ‘Live Conversation Meeting’, which was excellent to listen to.

A great deal of the concerns that Joe asked had to do with my personality. Joe stated that moving on with everyone as well as ending up being a part of The Conversation Store household was an extremely vital element.

It was a pleasure to talk on the phone to my prospective future employers and also I hopped on well with them, there was a buzz in the air. At the end of the telephone meeting I was used the setting … and also I accepted with wonderful pleasure, certainly. I was over the moon and I still am!

As soon as I had actually approved the deal I was emailed the agreements that required to be signed electronically (exactly how cool is that), my functioning hours, what team I would certainly remain in and all of my log-in details all set for my training.

Not long hereafter I had a telephone call with John– my Group Leader. This phone called lasted around 2 hrs and he described everything I required to understand about the “Live Chat Agent” position. I ensured to make great deals of notes in my notebook as it is a lot to absorb.

I was after that provided the dates of when my training would certainly commence (training lasts around 3 weeks as well as we’re paid throughout the process) as well as various other details I needed to understand about the training procedure consisting of precisely what would certainly take place. John was an enjoyment to speak to as well as I felt comfortable talking to him as he stated he would certainly be there for any inquiries I may have if I am ever unclear or stuck.


I have had a bad bout of disease, which meant I was incapable to begin my training when set up. The Good News Is The Conversation Shop are a bunch of fantastic individuals that are patiently awaiting me to be all right once more. I have actually never recognized such a recognizing business and I feel fortunate to be utilized by them.

Just as I was about to quit my job search, I stumbled across The Chat Store. I’m excitedly waiting for recovering as well as beginning my training. Hopefully I will be a totally fledged online chat agent quickly … view this space, my next post will tell you everything about my journey through the training procedure.