I had actually been trying to find a task functioning from home for a while and also will surrender. Most ‘work from home’ jobs that you locate on the internet seem to be some form of pyramid or ‘begin your very own company’ scheme. Paying a signing up with cost or acquiring their products for you to sell on? No many thanks!

One day I made a decision to have an additional little appearance and also found The Chat Shop. I saw the “Live Chat Agent” job on their occupations page and, after reading the summary, a big wave of joy came by me. Not only did I fit their demands to a tee (thorough student with a curious mind, strong capability to multi-task, high levels of organisation how will you use social media in your job search as well as a keying speed over 80 words per min), it also felt like a task that I would truly enjoy to do!

I used quickly! I patiently waited for a reply however, to my shock, I had not been waiting long in all.

Amy, a Group Manager at The Conversation Shop, emailed me and also supplied me a ‘Live Chat Interview’; complying with on from the preliminary application questions, this is the first stage of the recruitment process.

I was instead excited as I had actually never ever experienced a meeting in this way before. Around 3 o’clock one mid-day, it was time for my interview through The Conversation Shop’s website. I opened my web browser, mosted likely to The Chat Shop homepage and also simply clicked the live chat tab. I had come to my meeting.

After introducing myself to an agent that was handling chat at the time, I was promptly transferred to Amy, who prepared as well as waiting to start my meeting.

My interview began like any other: we presented ourselves as well as had a little of a casual welcoming conversation (that made me feel secure). Then it was on to the primary meeting. What was weird was the fact that the conversation was extremely comparable to a face-to-face interview, other than it was by means of online conversation!

The inquiries had to do with my previous experience, why I was making an application for the task, just how I would certainly handle particular scenarios and also my knowledge of The Conversation Shop and their services.

Amy was wanting to reveal my strengths and also weaknesses to determine whether I could satisfy the high assumptions that they set. She needed to know where I would need a little added training and also where I could bring brand-new skills to the team.

Why I wanted the setting was additionally extremely crucial naturally. Although much of our team is spread across the UK, The Chat Store is absolutely a close weaved team with huge ambitions. Each one people is an integral part of providing the results that we provide for clients.

Requirements, such as my inputting rate, were tested as well naturally. Needing to convert several website site visitors whilst offering customer satisfaction implies that you need to believe as well as kind fast.

Amy likewise gave me the opportunity to ask any type of inquiries that I had, as well as she answered them thoroughly. I mored than happy as well as wishing that I did well in my real-time conversation meeting!

As you have actually most likely presumed (by me creating this article) I did do well in my initial interview for the online chat job. I was invited to the following stage of the application procedure– a telephone meeting with Amy and one of The Chat Shop’s Co-Founders, Joe.

This is the last stage of their employment procedure and I was proud that I had got this much however I was additionally really nervous! Thankfully the telephone interview was not as scary as I when thought as well as it was extra laid-back than official.

I got asked about my hobbies, what I such as to do in my leisure as well as a few questions regarding the Live Conversation Representative position. I additionally had some feedback on my ‘Live Conversation Interview’, which was terrific to hear.

A lot of the concerns that Joe asked had to do with my individuality. Joe claimed that proceeding with everyone and ending up being a part of The Chat Shop household was an extremely important variable.

It was a satisfaction to speak on the phone to my possible future employers as well as I jumped on well with them, there was a buzz in the air. At the end of the telephone interview I was provided the position … and I accepted with great enjoyment, obviously. I was over the moon and I still am!

Once I had actually approved the offer I was emailed the contracts that required to be signed digitally (exactly how awesome is that), my functioning hrs, what team I would certainly be in and all of my log-in information prepared for my training.

Not long hereafter I had a telephone call with John– my Team Leader. This telephone call lasted around 2 hrs as well as he described whatever I needed to learn about the “Live Conversation Representative” position. I saw to it to make great deals of notes in my notebook as it is a whole lot to absorb.

I was then offered the dates of when my training would certainly begin (training lasts around 3 weeks and we’re paid during the process) as well as other details I needed to learn about the training procedure including specifically what would certainly occur. John was a satisfaction to talk to and also I felt comfortable talking to him as he said he would be there for any type of questions I may have if I am ever before uncertain or stuck.


I have had a negative bout of disease, which meant I was not able to begin my training when arranged. The Good News Is The Conversation Shop are a number of remarkable people who are patiently waiting on me to be well enough once again. I have never understood such an understanding company as well as I feel fortunate to be used by them.

Equally as I was about to quit my job search, I came across The Chat Shop. I’m eagerly waiting for healing and also starting my training. Hopefully I shall be a totally fledged live conversation agent quickly … view this space, my next blog post will certainly tell you everything about my trip through the training procedure.