I had actually been looking for a task working from home for some time and also was about to give up. The majority of ‘function from house’ tasks that you locate on the internet seem to be some form of pyramid or ‘start your own business’ system. Paying a signing up with fee or getting their products for you to sell on? No many thanks!

Someday I decided to have another little look and also discovered The Chat Shop. I saw the “Live Chat Agent” task on their professions web page as well as, after checking out the summary, a huge wave of joy came by me. Not just did I fit their needs to a tee (meticulous learner with an analytical mind, solid ability to multi-task, high levels of organisation huge list of remote chat jobs as well as an inputting speed above 80 words per minute), it additionally looked like a task that I would truly love to do!

I applied straight away! I patiently waited for a reply however, to my shock, I had not been waiting long in all.

Amy, a Group Supervisor at The Conversation Shop, emailed me and used me a ‘Live Chat Interview’; adhering to on from the first application inquiries, this is the initial stage of the recruitment procedure.

I was instead delighted as I had never experienced an interview by doing this prior to. Around 3 o’clock one mid-day, it was time for my interview via The Conversation Shop’s web site. I opened my internet browser, went to The Chat Shop homepage as well as simply clicked the online chat tab. I had actually arrived at my interview.

After introducing myself to a representative that was managing chat at the time, I was promptly moved to Amy, who prepared as well as waiting to begin my interview.

My interview started like any other: we presented ourselves and had a little of a laid-back welcoming chat (that made me feel at ease). Then it was on to the primary meeting. What was weird was the fact that the conversation was really comparable to an in person meeting, except it was by means of real-time chat!

The inquiries were about my previous experience, why I was looking for the work, exactly how I ‘d take care of specific circumstances and my expertise of The Chat Shop and their services.

Amy was seeking to reveal my strengths as well as weak points to identify whether I could meet the high assumptions that they set. She needed to know where I would require a little additional training and where I could bring brand-new abilities to the team.

Why I wanted the placement was likewise really crucial certainly. Although much of our team is spread across the UK, The Chat Store is definitely a close knit group with big passions. Each and every one of us is an important part of supplying the results that we provide for customers.

Demands, such as my typing speed, were checked also naturally. Needing to transform numerous internet site site visitors whilst giving consumer contentment suggests that you have to assume and type quickly.

Amy likewise provided me the possibility to ask any kind of questions that I had, and also she answered them completely. I enjoyed and hoping that I succeeded in my real-time conversation meeting!

As you have actually most likely guessed (by me creating this article) I did succeed in my initial interview for the online chat task. I was invited to the following phase of the application process– a telephone interview with Amy as well as one of The Conversation Store’s Co-Founders, Joe.

This is the last stage of their recruitment process as well as I was proud that I had actually got this much however I was likewise very anxious! The good news is the telephone interview was not as frightening as I when believed as well as it was much more laid-back than official.

I got inquired about my leisure activities, what I such as to do in my extra time and a couple of questions regarding the Live Chat Representative setting. I likewise had some comments on my ‘Live Chat Interview’, which was terrific to hear.

A lot of the questions that Joe asked were about my personality. Joe said that getting on with everyone and coming to be a part of The Chat Store household was a really essential element.

It was a pleasure to speak on the phone to my potential future managers and I got on well with them, there was a buzz airborne. At the end of the telephone meeting I was offered the placement … as well as I accepted with wonderful satisfaction, of course. I was over the moon and I still am!

As soon as I had actually approved the deal I was emailed the agreements that needed to be authorized electronically (how awesome is that), my working hrs, what group I would be in and all of my log-in information ready for my training.

Not long after this I had a telephone call with John– my Group Leader. This call lasted about 2 hrs and he explained every little thing I required to learn about the “Live Chat Agent” setting. I made sure to make great deals of notes in my note pad as it is a whole lot to absorb.

I was after that offered the dates of when my training would start (training lasts around 3 weeks as well as we’re paid during the process) and also other information I needed to understand about the training process including specifically what would certainly occur. John was a pleasure to speak to and also I really felt comfortable chatting to him as he claimed he would certainly be there for any questions I might have if I am ever not sure or stuck.


I have had a poor bout of ill health, which suggested I was unable to begin my training when prepared. Luckily The Conversation Store are a lot of remarkable individuals that are patiently waiting on me to be well enough again. I have never known such a comprehending company and I feel fortunate to be utilized by them.

Just as I will surrender my work search, I stumbled across The Conversation Store. I’m excitedly awaiting recovering and beginning my training. With any luck I will be a completely fledged live chat representative quickly … enjoy this room, my following post will tell you everything about my trip through the training process.