I had been seeking a work functioning from residence for some time as well as was about to give up. A lot of ‘function from home’ tasks that you discover on the internet appear to be some form of pyramid or ‘start your own service’ scheme. Paying a signing up with fee or purchasing their products for you to sell on? No many thanks!

Eventually I determined to have one more little appearance as well as discovered The Conversation Store. I saw the “Live Chat Agent” task on their careers page as well as, after reviewing the summary, a huge wave of happiness came by me. Not just did I suit their requirements to a tee (thorough learner with an investigative mind, strong capability to multi-task, high levels of organisation ikea social media jobs and a typing rate above 80 words per minute), it likewise felt like a task that I would really love to do!

I applied quickly! I patiently waited for a reply however, to my shock, I had not been waiting long whatsoever.

Amy, a Team Manager at The Conversation Store, emailed me and supplied me a ‘Live Chat Meeting’; following on from the initial application questions, this is the first stage of the employment process.

I was instead excited as I had never experienced a meeting by doing this before. Around 3 o’clock one mid-day, it was time for my meeting via The Chat Store’s website. I opened my internet browser, went to The Chat Store homepage as well as just clicked the live chat tab. I had arrived at my meeting.

After introducing myself to an agent that was taking care of conversation at the time, I was promptly transferred to Amy, who prepared as well as waiting to start my interview.

My interview began like any other: we introduced ourselves and also had a bit of a casual inviting chat (which made me feel secure). Then it was on to the main meeting. What was unusual was the truth that the discussion was very comparable to an in person meeting, except it was via online chat!

The inquiries had to do with my previous experience, why I was applying for the job, exactly how I ‘d manage certain situations and also my expertise of The Chat Shop as well as their services.

Amy was aiming to reveal my staminas and weak points to determine whether I could meet the high expectations that they establish. She needed to know where I would certainly require a little extra training as well as where I could bring brand-new talents to the team.

Why I desired the setting was likewise really essential obviously. Although much of our team is spread across the UK, The Chat Shop is absolutely a close weaved team with large aspirations. Every one of us is an important part of delivering the results that we do for customers.

Needs, such as my typing rate, were checked as well naturally. Having to convert multiple internet site visitors whilst providing customer contentment indicates that you have to assume and type fast.

Amy likewise provided me the chance to ask any type of concerns that I had, and she addressed them completely. I enjoyed as well as hoping that I did well in my online chat interview!

As you’ve possibly presumed (by me writing this article) I did do well in my first meeting for the online chat work. I was welcomed to the next stage of the application procedure– a telephone meeting with Amy and also one of The Chat Store’s Co-Founders, Joe.

This is the last stage of their recruitment procedure as well as I was proud that I had got this far but I was likewise very nervous! Luckily the telephone meeting was not as terrifying as I once assumed as well as it was extra laid-back than official.

I obtained inquired about my leisure activities, what I like to do in my leisure and also a couple of inquiries concerning the Live Chat Agent position. I additionally had some feedback on my ‘Live Conversation Meeting’, which was great to listen to.

A great deal of the concerns that Joe asked were about my individuality. Joe stated that proceeding with everyone and also coming to be a part of The Conversation Shop household was a very important variable.

It was a satisfaction to speak on the phone to my possible future bosses and also I jumped on well with them, there was a buzz in the air. At the end of the telephone interview I was provided the setting … and also I approved with excellent pleasure, naturally. I mored than the moon as well as I still am!

Once I had actually accepted the offer I was emailed the contracts that needed to be authorized electronically (how cool is that), my functioning hours, what group I would certainly be in and all of my log-in details prepared for my training.

Not long hereafter I had a telephone call with John– my Team Leader. This telephone call lasted about 2 hrs and he described every little thing I needed to understand about the “Live Conversation Agent” position. I made sure to make great deals of notes in my note pad as it is a lot to take in.

I was then provided the dates of when my training would certainly begin (training lasts around 3 weeks and also we’re paid throughout the process) and other information I needed to learn about the training procedure including exactly what would happen. John was an enjoyment to speak with and I really felt comfy talking to him as he stated he would be there for any type of queries I may have if I am ever before not sure or stuck.


I have had a poor round of illness, which implied I was not able to start my training when set up. The Good News Is The Chat Shop are a lot of fantastic people that are patiently waiting on me to be all right once more. I have never understood such a recognizing firm as well as I really feel privileged to be employed by them.

Equally as I will surrender my job search, I came across The Chat Shop. I’m excitedly waiting for getting well and also starting my training. Hopefully I shall be a totally fledged live chat representative soon … view this room, my following message will tell you all about my journey through the training procedure.