I had been trying to find a task working from home for some time and also was about to surrender. Many ‘function from home’ jobs that you discover online appear to be some type of pyramid or ‘start your very own business’ system. Paying a signing up with cost or acquiring their products for you to sell on? No thanks!

Someday I chose to have an additional little look as well as discovered The Chat Shop. I saw the “Live Conversation Agent” task on their occupations page as well as, after reading the description, a huge wave of joy came by me. Not just did I match their needs to a tee (careful student with an analytical mind, solid capacity to multi-task, high degrees of organisation im type chat support jobs and also an inputting rate above 80 words per minute), it also seemed like a job that I would actually like to do!

I used instantly! I patiently awaited a reply but, to my shock, I wasn’t waiting long whatsoever.

Amy, a Group Manager at The Conversation Store, emailed me and also used me a ‘Live Chat Interview’; following on from the first application inquiries, this is the initial stage of the recruitment procedure.

I was rather delighted as I had actually never experienced an interview in this way before. Around 3 o’clock one mid-day, it was time for my meeting through The Chat Store’s web site. I opened my internet browser, mosted likely to The Chat Store homepage and merely clicked the real-time conversation tab. I had actually reached my meeting.

After introducing myself to a representative that was taking care of conversation at the time, I was quickly transferred to Amy, who prepared and also waiting to start my meeting.

My meeting began like any other: we presented ourselves and also had a bit of a laid-back welcoming conversation (that made me feel comfortable). Then it was on to the primary interview. What was strange was the truth that the conversation was extremely similar to a face-to-face meeting, except it was by means of live conversation!

The concerns had to do with my previous experience, why I was getting the task, how I ‘d deal with particular circumstances and my knowledge of The Chat Store as well as their solutions.

Amy was looking to disclose my toughness and weaknesses to figure out whether I can satisfy the high expectations that they establish. She needed to know where I would certainly need a little added training as well as where I can bring brand-new abilities to the team.

Why I wanted the placement was likewise really important of course. Although much of our team is spread across the UK, The Chat Shop is certainly a close weaved team with large passions. Every one people is an integral part of delivering the results that we provide for clients.

Requirements, such as my keying rate, were examined also obviously. Needing to transform multiple site visitors whilst supplying customer complete satisfaction means that you have to assume as well as type quick.

Amy also gave me the chance to ask any kind of questions that I had, as well as she addressed them thoroughly. I enjoyed as well as really hoping that I did well in my online conversation meeting!

As you’ve most likely presumed (by me writing this post) I did succeed in my first meeting for the live chat task. I was invited to the following stage of the application process– a telephone meeting with Amy and one of The Conversation Store’s Co-Founders, Joe.

This is the last stage of their recruitment procedure and I was proud that I had actually got this much yet I was also really nervous! Thankfully the telephone interview was not as scary as I once thought as well as it was much more laid-back than formal.

I obtained inquired about my pastimes, what I like to do in my extra time and also a couple of questions concerning the Live Conversation Representative setting. I likewise had some responses on my ‘Live Conversation Meeting’, which was great to hear.

A lot of the concerns that Joe asked were about my individuality. Joe claimed that moving on with everyone as well as ending up being a part of The Chat Store family members was a very crucial factor.

It was a satisfaction to talk on the phone to my prospective future employers and also I hopped on well with them, there was a buzz in the air. At the end of the telephone interview I was offered the setting … as well as I accepted with wonderful pleasure, of course. I was over the moon as well as I still am!

Once I had actually approved the offer I was emailed the agreements that required to be signed electronically (how trendy is that), my working hrs, what team I would certainly be in and all of my log-in information prepared for my training.

Not long hereafter I had a phone call with John– my Team Leader. This call lasted around 2 hrs as well as he explained everything I required to learn about the “Live Conversation Agent” position. I saw to it to make great deals of notes in my notebook as it is a whole lot to absorb.

I was then offered the dates of when my training would commence (training lasts around 3 weeks and we’re paid during the procedure) and various other information I required to learn about the training process consisting of specifically what would happen. John was a satisfaction to speak to and also I felt comfortable talking to him as he claimed he would certainly be there for any kind of inquiries I may have if I am ever before uncertain or stuck.


I have had a negative round of ill health, which meant I was not able to start my training when organized. The Good News Is The Chat Store are a lot of remarkable individuals who are patiently waiting for me to be well enough once more. I have actually never recognized such an understanding company and I really feel privileged to be used by them.

Just as I will give up my task search, I stumbled across The Conversation Store. I’m excitedly awaiting getting well and also starting my training. Ideally I shall be a fully fledged live conversation representative soon … view this room, my following message will inform you all about my journey via the training procedure.