I had actually been seeking a job working from home for some time and also was about to give up. Most ‘work from residence’ jobs that you discover on-line appear to be some form of pyramid or ‘begin your very own company’ scheme. Paying a signing up with cost or acquiring their items for you to sell on? No thanks!

Eventually I determined to have one more little look and also encountered The Conversation Store. I saw the “Live Chat Agent” work on their occupations web page and, after reading the description, a large wave of happiness came me. Not just did I match their demands to a tee (precise student with a curious mind, strong capability to multi-task, high degrees of organisation in higher education social media is your job as well as a keying rate over 80 words per minute), it also seemed like a task that I would really like to do!

I used straight away! I patiently awaited a reply yet, to my shock, I had not been waiting long whatsoever.

Amy, a Team Manager at The Chat Shop, emailed me and offered me a ‘Live Chat Meeting’; following on from the initial application questions, this is the first stage of the recruitment procedure.

I was instead excited as I had actually never ever experienced an interview this way prior to. Around 3 o’clock one mid-day, it was time for my meeting via The Conversation Store’s web site. I opened my internet browser, mosted likely to The Chat Store homepage as well as simply clicked the online conversation tab. I had reached my meeting.

After presenting myself to an agent that was managing conversation at the time, I was rapidly transferred to Amy, that prepared and also waiting to start my interview.

My meeting began like any other: we introduced ourselves and also had a bit of a casual inviting conversation (which made me feel secure). Then it was on to the primary meeting. What was unusual was the truth that the conversation was very comparable to an in person interview, except it was by means of online chat!

The inquiries had to do with my previous experience, why I was looking for the task, how I would certainly deal with certain scenarios as well as my knowledge of The Conversation Shop as well as their services.

Amy was seeking to expose my toughness and weaknesses to figure out whether I can meet the high assumptions that they set. She wanted to know where I would certainly require a little extra training and where I can bring brand-new skills to the group.

Why I wanted the setting was also extremely vital of course. Although much of our group is spread out throughout the UK, The Conversation Store is certainly a close weaved group with huge ambitions. Every one of us is an essential part of supplying the results that we do for customers.

Demands, such as my typing speed, were tested as well certainly. Needing to transform multiple website site visitors whilst giving customer complete satisfaction indicates that you have to assume and also kind quick.

Amy likewise provided me the opportunity to ask any type of concerns that I had, and she addressed them extensively. I enjoyed and also really hoping that I did well in my real-time conversation meeting!

As you have actually possibly guessed (by me creating this blog post) I did do well in my initial meeting for the live chat task. I was welcomed to the next stage of the application process– a telephone meeting with Amy and also among The Chat Shop’s Co-Founders, Joe.

This is the last stage of their recruitment procedure and I was proud that I had got this much however I was additionally very anxious! Thankfully the telephone interview was not as scary as I once believed and also it was much more laid-back than formal.

I obtained asked about my hobbies, what I like to do in my extra time and a couple of questions concerning the Live Chat Representative position. I also had some responses on my ‘Live Conversation Interview’, which was wonderful to listen to.

A great deal of the questions that Joe asked had to do with my individuality. Joe stated that getting on with everybody and ending up being a part of The Conversation Store family was a very essential factor.

It was a pleasure to speak on the phone to my potential future employers as well as I got on well with them, there was a buzz airborne. At the end of the telephone interview I was used the position … and also I approved with fantastic enjoyment, certainly. I mored than the moon and I still am!

Once I had approved the deal I was emailed the contracts that required to be signed digitally (how amazing is that), my working hours, what group I would certainly remain in and all of my log-in information all set for my training.

Not long after this I had a telephone call with John– my Group Leader. This phone called lasted about 2 hrs and also he discussed everything I needed to find out about the “Live Chat Representative” position. I made certain to make great deals of notes in my notebook as it is a whole lot to absorb.

I was after that offered the dates of when my training would certainly commence (training lasts around 3 weeks and we’re paid during the procedure) and also various other information I required to find out about the training procedure including exactly what would certainly happen. John was a pleasure to talk with as well as I really felt comfortable chatting to him as he said he would be there for any kind of inquiries I might have if I am ever before unclear or stuck.


I have had a poor bout of disease, which indicated I was unable to start my training when arranged. Fortunately The Conversation Store are a lot of wonderful people who are patiently waiting for me to be well enough once more. I have never ever recognized such an understanding business as well as I really feel blessed to be employed by them.

Just as I was about to quit my job search, I came across The Chat Store. I’m eagerly awaiting healing and also beginning my training. With any luck I will be a totally fledged real-time conversation representative quickly … enjoy this space, my following message will tell you everything about my trip through the training procedure.