I had been searching for a job working from house for some time as well as was about to give up. The majority of ‘function from residence’ jobs that you locate on-line seem to be some type of pyramid or ‘begin your very own organization’ system. Paying a signing up with fee or acquiring their items for you to sell on? No thanks!

Eventually I made a decision to have an additional little look as well as encountered The Chat Store. I saw the “Live Chat Agent” job on their occupations web page and, after reading the description, a big wave of joy came over me. Not only did I match their requirements to a tee (thorough learner with an investigative mind, strong capability to multi-task, high levels of organisation in house social media job description and also a keying rate over 80 words per min), it additionally appeared like a job that I would actually like to do!

I used immediately! I patiently waited for a reply but, to my shock, I had not been waiting long whatsoever.

Amy, a Team Supervisor at The Conversation Store, emailed me and provided me a ‘Live Conversation Interview’; adhering to on from the preliminary application concerns, this is the initial stage of the recruitment procedure.

I was rather thrilled as I had never experienced a meeting in this way prior to. Around 3 o’clock one afternoon, it was time for my interview using The Conversation Store’s web site. I opened my web browser, went to The Chat Store homepage and just clicked the real-time conversation tab. I had arrived at my meeting.

After introducing myself to an agent that was managing conversation at the time, I was swiftly moved to Amy, that prepared and waiting to start my interview.

My interview started like any other: we presented ourselves as well as had a little bit of a casual inviting chat (that made me feel at ease). After that it was on to the primary interview. What was strange was the reality that the conversation was really similar to an in person interview, except it was via online conversation!

The questions were about my previous experience, why I was requesting the work, exactly how I would certainly manage certain circumstances and my knowledge of The Conversation Shop and their solutions.

Amy was seeking to expose my strengths and weak points to identify whether I can fulfill the high assumptions that they establish. She wished to know where I would need a little additional training and where I might bring brand-new abilities to the group.

Why I desired the placement was also extremely important obviously. Although much of our team is spread across the UK, The Conversation Shop is certainly a close weaved team with large ambitions. Each one people is an indispensable part of providing the outcomes that we do for clients.

Needs, such as my inputting rate, were evaluated as well naturally. Needing to convert several internet site visitors whilst offering consumer satisfaction indicates that you need to think as well as type quickly.

Amy likewise offered me the chance to ask any questions that I had, as well as she answered them extensively. I mored than happy as well as really hoping that I succeeded in my online chat meeting!

As you have actually most likely thought (by me creating this post) I did succeed in my first interview for the real-time conversation task. I was invited to the next stage of the application procedure– a telephone interview with Amy and also among The Chat Store’s Co-Founders, Joe.

This is the last stage of their employment process and also I was proud that I had got this far but I was additionally extremely anxious! Fortunately the telephone meeting was not as scary as I as soon as thought and also it was much more laid-back than formal.

I obtained asked about my pastimes, what I like to do in my extra time as well as a couple of inquiries concerning the Live Conversation Agent setting. I likewise had some comments on my ‘Live Chat Meeting’, which was excellent to hear.

A great deal of the inquiries that Joe asked were about my character. Joe stated that moving on with everybody as well as becoming a part of The Conversation Store family was a really essential aspect.

It was a satisfaction to speak on the phone to my prospective future bosses and also I hopped on well with them, there was a buzz in the air. At the end of the telephone meeting I was offered the position … as well as I approved with terrific satisfaction, certainly. I mored than the moon and I still am!

Once I had actually approved the deal I was emailed the agreements that needed to be signed digitally (exactly how amazing is that), my working hrs, what group I would be in and all of my log-in details prepared for my training.

Not long after this I had a phone call with John– my Group Leader. This telephone call lasted around 2 hours as well as he discussed whatever I required to understand about the “Live Chat Agent” setting. I made certain to make lots of notes in my note pad as it is a great deal to absorb.

I was then provided the dates of when my training would start (training lasts around 3 weeks and also we’re paid throughout the procedure) as well as various other details I required to find out about the training process consisting of exactly what would take place. John was an enjoyment to speak with and I felt comfy chatting to him as he claimed he would be there for any type of queries I might have if I am ever unsure or stuck.


I have had a poor spell of illness, which implied I was not able to start my training when prepared. Fortunately The Chat Shop are a number of terrific people who are patiently waiting for me to be all right again. I have actually never understood such a comprehending company as well as I feel privileged to be used by them.

Equally as I was about to surrender my job search, I stumbled across The Chat Shop. I’m excitedly awaiting recovering and beginning my training. Ideally I will be a totally fledged real-time conversation agent soon … view this area, my next blog post will tell you all about my journey with the training process.