I had been seeking a job functioning from home for a while and was about to surrender. Many ‘function from residence’ work that you find on-line seem to be some type of pyramid or ‘start your own business’ plan. Paying a joining fee or getting their products for you to sell on? No thanks!

One day I chose to have an additional little appearance and also encountered The Chat Store. I saw the “Live Chat Representative” task on their jobs web page and, after checking out the description, a large wave of joy came over me. Not just did I fit their needs to a tee (precise student with an inquisitive mind, strong capability to multi-task, high degrees of organisation indeed chat support jobs and a typing speed over 80 words per min), it likewise seemed like a task that I would really love to do!

I applied immediately! I patiently waited for a reply but, to my surprise, I had not been waiting long whatsoever.

Amy, a Group Manager at The Conversation Store, emailed me and provided me a ‘Live Chat Interview’; adhering to on from the first application questions, this is the initial stage of the recruitment process.

I was instead excited as I had never ever experienced an interview in this way before. Around 3 o’clock one mid-day, it was time for my interview via The Conversation Shop’s web site. I opened my internet browser, went to The Chat Store homepage as well as merely clicked the online chat tab. I had actually arrived at my meeting.

After introducing myself to an agent that was handling conversation at the time, I was rapidly moved to Amy, that was ready as well as waiting to begin my interview.

My meeting started like any other: we presented ourselves and also had a little of a laid-back welcoming conversation (that made me really feel comfortable). After that it was on to the main meeting. What was odd was the truth that the discussion was very comparable to a face-to-face meeting, other than it was via live chat!

The inquiries were about my previous experience, why I was obtaining the task, exactly how I would certainly deal with specific scenarios and also my knowledge of The Conversation Shop as well as their solutions.

Amy was seeking to disclose my strengths and weak points to establish whether I could meet the high expectations that they set. She needed to know where I would require a little additional training and where I can bring new abilities to the team.

Why I desired the setting was additionally very essential obviously. Although much of our group is spread out throughout the UK, The Chat Store is certainly a close knit team with huge ambitions. Every one people is an integral part of providing the results that we do for clients.

Requirements, such as my keying rate, were checked also obviously. Having to transform several site site visitors whilst supplying client satisfaction means that you need to think as well as kind fast.

Amy likewise provided me the possibility to ask any type of inquiries that I had, and also she answered them thoroughly. I enjoyed as well as hoping that I succeeded in my live chat meeting!

As you have actually probably guessed (by me composing this post) I did succeed in my first meeting for the live chat job. I was invited to the following stage of the application procedure– a telephone meeting with Amy and also one of The Chat Store’s Co-Founders, Joe.

This is the last stage of their recruitment procedure and I was proud that I had actually got this far yet I was likewise really nervous! Luckily the telephone interview was not as frightening as I when assumed as well as it was more casual than official.

I got inquired about my pastimes, what I such as to do in my leisure and also a few questions about the Live Chat Representative setting. I additionally had some feedback on my ‘Live Chat Meeting’, which was wonderful to hear.

A lot of the concerns that Joe asked had to do with my character. Joe said that proceeding with everyone and also ending up being a part of The Conversation Shop household was a really crucial variable.

It was a satisfaction to talk on the phone to my possible future bosses and also I jumped on well with them, there was a buzz in the air. At the end of the telephone meeting I was provided the position … and also I accepted with fantastic satisfaction, naturally. I mored than the moon and also I still am!

When I had approved the deal I was emailed the contracts that needed to be authorized electronically (just how awesome is that), my working hours, what group I would certainly remain in and all of my log-in details ready for my training.

Not long hereafter I had a telephone call with John– my Group Leader. This telephone call lasted around 2 hrs and he described whatever I required to know about the “Live Conversation Agent” position. I saw to it to make great deals of notes in my notebook as it is a whole lot to take in.

I was after that given the days of when my training would begin (training lasts around 3 weeks and we’re paid during the procedure) and also various other information I needed to learn about the training procedure including precisely what would certainly happen. John was a pleasure to speak to as well as I felt comfy talking to him as he claimed he would be there for any questions I may have if I am ever before uncertain or stuck.


I have had a bad spell of illness, which suggested I was incapable to start my training when prepared. Thankfully The Conversation Shop are a lot of terrific people who are patiently awaiting me to be well enough again. I have actually never recognized such a recognizing company as well as I feel fortunate to be used by them.

Equally as I will give up my work search, I came across The Conversation Shop. I’m excitedly awaiting getting well as well as starting my training. Hopefully I will be a totally fledged real-time chat representative quickly … view this space, my next message will inform you everything about my trip via the training process.