I had been trying to find a work functioning from house for a while as well as will quit. The majority of ‘work from house’ tasks that you find online appear to be some type of pyramid or ‘begin your own organization’ system. Paying a signing up with cost or acquiring their products for you to sell on? No many thanks!

Eventually I decided to have one more little look and discovered The Chat Shop. I saw the “Live Conversation Representative” task on their jobs page and also, after checking out the summary, a big wave of joy came by me. Not only did I match their demands to a tee (precise student with an analytical mind, strong ability to multi-task, high levels of organisation indeed social media jobs as well as an inputting speed above 80 words per min), it likewise looked like a job that I would really enjoy to do!

I applied instantly! I patiently awaited a reply but, to my shock, I had not been waiting long in all.

Amy, a Team Manager at The Chat Shop, emailed me and offered me a ‘Live Chat Interview’; following on from the first application inquiries, this is the first stage of the recruitment process.

I was instead excited as I had never experienced a meeting by doing this prior to. Around 3 o’clock one mid-day, it was time for my interview by means of The Conversation Store’s website. I opened my web browser, went to The Chat Store homepage as well as just clicked the live chat tab. I had gotten to my meeting.

After introducing myself to a representative that was taking care of conversation at the time, I was rapidly transferred to Amy, who was ready and also waiting to start my interview.

My interview started like any other: we presented ourselves and had a bit of an informal welcoming chat (that made me really feel at ease). After that it was on to the primary meeting. What was unusual was the reality that the discussion was extremely comparable to a face-to-face interview, other than it was through online chat!

The concerns had to do with my previous experience, why I was looking for the job, how I ‘d deal with specific situations and my understanding of The Chat Store and their solutions.

Amy was looking to disclose my strengths and also weak points to figure out whether I could meet the high assumptions that they set. She wanted to know where I would need a little extra training as well as where I might bring brand-new talents to the group.

Why I wanted the position was also really vital certainly. Although much of our group is spread across the UK, The Chat Shop is absolutely a close knit team with large passions. Each one of us is an indispensable part of supplying the outcomes that we provide for customers.

Needs, such as my typing speed, were tested as well obviously. Having to convert multiple site site visitors whilst providing client fulfillment indicates that you need to think as well as kind fast.

Amy additionally gave me the opportunity to ask any type of concerns that I had, and she addressed them extensively. I was happy and wishing that I succeeded in my live conversation interview!

As you’ve most likely guessed (by me writing this article) I did do well in my initial interview for the online conversation task. I was welcomed to the following stage of the application process– a telephone meeting with Amy and one of The Conversation Store’s Co-Founders, Joe.

This is the last stage of their recruitment procedure as well as I was proud that I had got this far yet I was additionally very worried! Fortunately the telephone interview was not as terrifying as I once assumed and also it was more laid-back than formal.

I got inquired about my pastimes, what I like to do in my extra time as well as a couple of questions about the Live Chat Representative position. I additionally had some feedback on my ‘Live Chat Meeting’, which was great to hear.

A lot of the inquiries that Joe asked were about my individuality. Joe stated that getting on with everyone as well as becoming a part of The Chat Store household was a very important variable.

It was a pleasure to talk on the phone to my potential future employers and I got on well with them, there was a buzz in the air. At the end of the telephone meeting I was supplied the setting … and I accepted with excellent pleasure, obviously. I mored than the moon as well as I still am!

When I had actually approved the deal I was emailed the agreements that required to be signed electronically (just how trendy is that), my working hours, what group I would certainly be in and all of my log-in information all set for my training.

Not long hereafter I had a call with John– my Group Leader. This call lasted around 2 hrs as well as he clarified every little thing I required to understand about the “Live Conversation Agent” position. I saw to it to make great deals of notes in my note pad as it is a lot to absorb.

I was after that given the days of when my training would certainly begin (training lasts around 3 weeks as well as we’re paid during the procedure) as well as other details I required to find out about the training process including precisely what would certainly take place. John was a satisfaction to speak to and also I felt comfortable talking to him as he said he would certainly be there for any kind of questions I might have if I am ever unsure or stuck.


I have had a bad round of disease, which meant I was unable to begin my training when organized. Thankfully The Chat Shop are a number of fantastic people that are patiently awaiting me to be all right again. I have actually never ever known such a recognizing business as well as I feel privileged to be employed by them.

Equally as I was about to give up my task search, I stumbled across The Conversation Shop. I’m excitedly awaiting healing as well as beginning my training. Hopefully I will be a totally fledged online conversation agent quickly … enjoy this space, my following blog post will inform you everything about my journey via the training procedure.