I had been searching for a work functioning from home for some time and also was about to surrender. The majority of ‘work from home’ jobs that you discover on the internet appear to be some kind of pyramid or ‘begin your very own service’ system. Paying a signing up with fee or getting their products for you to sell on? No thanks!

One day I made a decision to have an additional little appearance and came across The Chat Store. I saw the “Live Chat Representative” task on their jobs page and, after reviewing the description, a big wave of happiness came over me. Not only did I suit their needs to a tee (careful student with an analytical mind, strong capability to multi-task, high levels of organisation inflating job skills on social media and also a typing rate over 80 words per min), it additionally seemed like a task that I would actually love to do!

I used immediately! I patiently waited for a reply but, to my shock, I wasn’t waiting long at all.

Amy, a Team Supervisor at The Conversation Shop, emailed me as well as used me a ‘Live Conversation Interview’; adhering to on from the first application concerns, this is the first stage of the employment procedure.

I was rather thrilled as I had actually never experienced an interview by doing this prior to. Around 3 o’clock one afternoon, it was time for my meeting using The Chat Shop’s site. I opened my internet browser, went to The Chat Store homepage and just clicked the live conversation tab. I had reached my meeting.

After introducing myself to an agent that was taking care of conversation at the time, I was rapidly moved to Amy, who was ready as well as waiting to start my interview.

My interview began like any other: we introduced ourselves and had a little of a casual welcoming conversation (that made me feel secure). After that it was on to the main meeting. What was weird was the reality that the discussion was very comparable to a face-to-face meeting, other than it was by means of online conversation!

The inquiries had to do with my previous experience, why I was making an application for the job, how I would certainly deal with certain circumstances and my understanding of The Conversation Store and their services.

Amy was wanting to reveal my staminas and also weaknesses to determine whether I could fulfill the high assumptions that they establish. She wanted to know where I would need a little added training and where I can bring brand-new abilities to the team.

Why I desired the placement was also extremely crucial of course. Although much of our group is spread out throughout the UK, The Chat Shop is absolutely a close knit team with large ambitions. Every one of us is an integral part of providing the results that we provide for customers.

Requirements, such as my inputting rate, were examined as well obviously. Needing to convert multiple site site visitors whilst offering client contentment means that you need to believe and also type quickly.

Amy also provided me the chance to ask any kind of concerns that I had, and also she addressed them extensively. I was happy as well as really hoping that I succeeded in my online conversation interview!

As you’ve probably presumed (by me writing this post) I did succeed in my preliminary meeting for the real-time chat task. I was invited to the next phase of the application procedure– a telephone interview with Amy and also one of The Chat Store’s Co-Founders, Joe.

This is the last stage of their recruitment process and I was proud that I had got this much however I was also extremely nervous! Fortunately the telephone interview was not as terrifying as I when thought and it was a lot more casual than official.

I obtained inquired about my leisure activities, what I like to do in my extra time as well as a few questions concerning the Live Conversation Representative placement. I likewise had some feedback on my ‘Live Conversation Interview’, which was terrific to listen to.

A great deal of the concerns that Joe asked had to do with my personality. Joe claimed that proceeding with everybody and becoming a part of The Chat Store family was a very crucial factor.

It was a satisfaction to speak on the phone to my possible future employers and also I hopped on well with them, there was a buzz in the air. At the end of the telephone meeting I was provided the setting … as well as I accepted with fantastic enjoyment, naturally. I was over the moon and I still am!

When I had actually approved the deal I was emailed the agreements that needed to be signed digitally (just how amazing is that), my functioning hrs, what team I would remain in and all of my log-in details ready for my training.

Not long hereafter I had a phone call with John– my Group Leader. This call lasted around 2 hours and also he clarified everything I required to know about the “Live Conversation Agent” placement. I made sure to make lots of notes in my note pad as it is a whole lot to absorb.

I was then offered the days of when my training would start (training lasts around 3 weeks and we’re paid throughout the procedure) and other information I needed to know about the training procedure consisting of exactly what would certainly happen. John was a satisfaction to speak to and I felt comfortable talking to him as he stated he would certainly be there for any kind of inquiries I might have if I am ever unsure or stuck.


I have had a bad spell of disease, which suggested I was not able to start my training when organized. Fortunately The Chat Shop are a bunch of terrific individuals that are patiently waiting for me to be all right once again. I have never ever recognized such a comprehending business and also I feel privileged to be used by them.

Equally as I will give up my task search, I stumbled across The Chat Shop. I’m excitedly waiting for getting well as well as starting my training. With any luck I shall be a fully fledged online chat agent quickly … view this space, my next message will certainly tell you everything about my trip through the training process.