I had actually been looking for a work functioning from house for a while and also will quit. Most ‘function from house’ work that you locate on-line appear to be some kind of pyramid or ‘begin your very own business’ plan. Paying a signing up with fee or getting their products for you to sell on? No many thanks!

One day I decided to have one more little appearance and also stumbled upon The Chat Shop. I saw the “Live Chat Agent” job on their jobs page as well as, after reading the description, a huge wave of happiness came by me. Not just did I match their requirements to a tee (meticulous student with an investigative mind, solid capability to multi-task, high degrees of organisation interior design social media jobs and also a keying speed above 80 words per minute), it likewise looked like a job that I would really enjoy to do!

I used instantly! I patiently awaited a reply however, to my surprise, I wasn’t waiting long in all.

Amy, a Group Supervisor at The Conversation Store, emailed me and also provided me a ‘Live Conversation Meeting’; complying with on from the preliminary application inquiries, this is the initial stage of the employment procedure.

I was instead delighted as I had never ever experienced an interview by doing this prior to. Around 3 o’clock one afternoon, it was time for my meeting via The Conversation Shop’s website. I opened my browser, mosted likely to The Conversation Shop homepage and also just clicked the online conversation tab. I had actually reached my meeting.

After presenting myself to an agent that was handling chat at the time, I was rapidly transferred to Amy, that prepared as well as waiting to begin my meeting.

My interview began like any other: we introduced ourselves and had a little bit of a casual welcoming chat (that made me feel comfortable). After that it was on to the major interview. What was unusual was the fact that the discussion was extremely comparable to a face-to-face interview, except it was through online conversation!

The questions were about my previous experience, why I was looking for the work, exactly how I would certainly manage certain situations as well as my knowledge of The Conversation Store and their services.

Amy was aiming to expose my staminas as well as weaknesses to identify whether I could meet the high expectations that they set. She needed to know where I would certainly require a little additional training and also where I could bring brand-new skills to the team.

Why I wanted the placement was also extremely vital certainly. Although much of our team is spread across the UK, The Conversation Shop is absolutely a close weaved team with large ambitions. Each and every one of us is an essential part of supplying the results that we do for customers.

Demands, such as my typing rate, were examined as well obviously. Having to convert several web site visitors whilst offering customer satisfaction suggests that you need to think as well as type quickly.

Amy additionally provided me the opportunity to ask any kind of concerns that I had, and she addressed them thoroughly. I enjoyed and hoping that I did well in my live conversation meeting!

As you’ve possibly thought (by me composing this post) I did do well in my first interview for the online chat job. I was invited to the following stage of the application procedure– a telephone interview with Amy and also one of The Conversation Shop’s Co-Founders, Joe.

This is the last stage of their employment process as well as I was proud that I had got this much but I was additionally really anxious! Fortunately the telephone interview was not as terrifying as I when believed and it was more casual than formal.

I got inquired about my leisure activities, what I such as to do in my leisure and a couple of concerns about the Live Chat Representative position. I additionally had some responses on my ‘Live Chat Interview’, which was fantastic to hear.

A lot of the questions that Joe asked had to do with my individuality. Joe claimed that moving on with everyone and also coming to be a part of The Chat Shop family was an extremely vital aspect.

It was a pleasure to talk on the phone to my potential future managers and also I got on well with them, there was a buzz in the air. At the end of the telephone interview I was offered the setting … and also I approved with great pleasure, naturally. I was over the moon as well as I still am!

When I had actually accepted the deal I was emailed the agreements that needed to be signed digitally (how great is that), my working hrs, what group I would remain in and all of my log-in details ready for my training.

Not long after this I had a phone call with John– my Team Leader. This phone called lasted around 2 hours as well as he explained everything I required to know about the “Live Conversation Representative” placement. I made sure to make lots of notes in my notebook as it is a whole lot to take in.

I was after that offered the dates of when my training would certainly begin (training lasts around 3 weeks and we’re paid throughout the procedure) and other details I required to understand about the training process including exactly what would certainly occur. John was an enjoyment to talk to as well as I felt comfortable chatting to him as he said he would certainly be there for any questions I may have if I am ever before unsure or stuck.


I have had a bad spell of ill health, which indicated I was unable to begin my training when organized. The Good News Is The Conversation Shop are a lot of wonderful people who are patiently waiting on me to be well enough once again. I have never recognized such a recognizing firm as well as I feel fortunate to be employed by them.

Equally as I will quit my task search, I stumbled across The Chat Shop. I’m eagerly awaiting healing as well as starting my training. With any luck I shall be a completely fledged real-time conversation representative soon … enjoy this area, my following blog post will inform you everything about my journey via the training process.