I had been trying to find a work working from house for some time and also will give up. Many ‘work from residence’ work that you find online seem to be some kind of pyramid or ‘begin your very own company’ scheme. Paying a signing up with charge or acquiring their products for you to sell on? No thanks!

One day I chose to have one more little look as well as stumbled upon The Conversation Shop. I saw the “Live Chat Representative” work on their careers page and also, after reviewing the description, a large wave of joy came over me. Not just did I fit their needs to a tee (careful student with a curious mind, solid capacity to multi-task, high levels of organisation interivew job chat preparaton as well as an inputting speed over 80 words per min), it likewise looked like a task that I would really love to do!

I applied instantly! I patiently awaited a reply yet, to my surprise, I had not been waiting long whatsoever.

Amy, a Group Manager at The Chat Shop, emailed me and supplied me a ‘Live Conversation Meeting’; following on from the preliminary application concerns, this is the initial stage of the recruitment process.

I was rather excited as I had actually never experienced a meeting this way prior to. Around 3 o’clock one mid-day, it was time for my interview through The Chat Shop’s web site. I opened my internet browser, went to The Conversation Store homepage as well as merely clicked the online chat tab. I had actually arrived at my interview.

After presenting myself to a representative that was managing chat at the time, I was promptly transferred to Amy, that was ready and waiting to begin my interview.

My meeting started like any other: we introduced ourselves and had a little of a laid-back welcoming chat (that made me really feel comfortable). Then it was on to the major interview. What was unusual was the reality that the discussion was really comparable to an in person meeting, other than it was using online conversation!

The inquiries were about my previous experience, why I was requesting the work, just how I ‘d manage specific situations as well as my knowledge of The Conversation Shop and also their solutions.

Amy was wanting to expose my strengths and weaknesses to determine whether I might meet the high expectations that they set. She wished to know where I would certainly require a little additional training and also where I can bring brand-new skills to the group.

Why I desired the setting was likewise extremely important certainly. Although much of our group is spread across the UK, The Chat Store is definitely a close weaved group with huge aspirations. Each one of us is an essential part of providing the outcomes that we provide for customers.

Demands, such as my inputting rate, were evaluated also of course. Having to transform numerous site visitors whilst supplying client fulfillment indicates that you need to assume and also kind fast.

Amy additionally provided me the opportunity to ask any type of concerns that I had, as well as she answered them extensively. I mored than happy and also really hoping that I succeeded in my live chat interview!

As you’ve most likely thought (by me writing this post) I did succeed in my initial interview for the real-time chat task. I was welcomed to the following phase of the application procedure– a telephone meeting with Amy and among The Conversation Store’s Co-Founders, Joe.

This is the last stage of their employment procedure and also I was proud that I had got this far however I was also extremely nervous! The good news is the telephone interview was not as scary as I once thought and also it was a lot more laid-back than official.

I obtained inquired about my hobbies, what I such as to do in my spare time and a couple of inquiries concerning the Live Chat Agent setting. I likewise had some comments on my ‘Live Chat Interview’, which was wonderful to hear.

A lot of the concerns that Joe asked were about my personality. Joe claimed that proceeding with everybody and also ending up being a part of The Conversation Shop family was a very crucial aspect.

It was a satisfaction to talk on the phone to my possible future bosses as well as I hopped on well with them, there was a buzz airborne. At the end of the telephone interview I was used the placement … and I accepted with fantastic satisfaction, naturally. I mored than the moon and I still am!

When I had actually accepted the deal I was emailed the agreements that needed to be signed digitally (exactly how awesome is that), my working hours, what team I would be in and all of my log-in information prepared for my training.

Not long after this I had a call with John– my Group Leader. This telephone call lasted about 2 hrs and also he clarified whatever I needed to find out about the “Live Chat Representative” position. I made sure to make great deals of notes in my notebook as it is a whole lot to absorb.

I was then offered the dates of when my training would start (training lasts around 3 weeks and we’re paid during the procedure) as well as other details I needed to find out about the training procedure consisting of precisely what would happen. John was a satisfaction to speak with as well as I really felt comfy chatting to him as he claimed he would certainly be there for any type of queries I might have if I am ever unsure or stuck.


I have had a bad round of disease, which meant I was unable to begin my training when arranged. Fortunately The Chat Shop are a number of wonderful individuals that are patiently waiting for me to be all right once more. I have actually never ever known such an understanding company and I really feel blessed to be used by them.

Equally as I will surrender my work search, I stumbled across The Chat Store. I’m eagerly waiting for getting well as well as starting my training. With any luck I shall be a totally fledged real-time chat representative soon … see this space, my following message will tell you all about my journey with the training procedure.