I had been trying to find a work working from house for a while as well as was about to quit. A lot of ‘work from residence’ tasks that you discover on the internet seem to be some kind of pyramid or ‘start your very own organization’ scheme. Paying a joining fee or purchasing their items for you to sell on? No many thanks!

One day I determined to have another little appearance and stumbled upon The Chat Store. I saw the “Live Chat Agent” task on their professions page and also, after reading the summary, a large wave of joy came over me. Not only did I fit their demands to a tee (careful student with an analytical mind, strong ability to multi-task, high degrees of organisation intern job description for social media and a typing rate over 80 words per minute), it likewise felt like a task that I would actually like to do!

I applied straight away! I patiently awaited a reply however, to my shock, I had not been waiting long in all.

Amy, a Group Supervisor at The Conversation Store, emailed me and offered me a ‘Live Conversation Interview’; adhering to on from the preliminary application inquiries, this is the first stage of the employment procedure.

I was rather excited as I had actually never ever experienced an interview in this way before. Around 3 o’clock one mid-day, it was time for my interview using The Conversation Store’s website. I opened my browser, went to The Chat Shop homepage and merely clicked the real-time conversation tab. I had actually gotten to my meeting.

After presenting myself to a representative that was taking care of conversation at the time, I was promptly moved to Amy, who prepared as well as waiting to start my meeting.

My meeting began like any other: we presented ourselves and also had a little bit of a casual welcoming chat (that made me feel at ease). After that it was on to the major interview. What was odd was the fact that the discussion was very similar to a face-to-face interview, other than it was using live conversation!

The concerns had to do with my previous experience, why I was looking for the task, exactly how I would certainly handle certain circumstances and my knowledge of The Conversation Shop and their services.

Amy was aiming to reveal my strengths and weak points to figure out whether I might meet the high expectations that they set. She would like to know where I would certainly require a little additional training and also where I could bring brand-new skills to the group.

Why I wanted the placement was likewise extremely essential naturally. Although much of our group is spread out throughout the UK, The Chat Store is definitely a close weaved team with large aspirations. Each one of us is an important part of supplying the results that we do for customers.

Requirements, such as my keying rate, were evaluated as well obviously. Needing to transform several site site visitors whilst supplying client contentment indicates that you need to assume as well as kind fast.

Amy additionally provided me the opportunity to ask any questions that I had, and also she answered them extensively. I was happy as well as wishing that I succeeded in my real-time conversation meeting!

As you have actually probably guessed (by me creating this blog post) I did succeed in my initial meeting for the real-time chat job. I was welcomed to the next stage of the application process– a telephone interview with Amy and also one of The Conversation Store’s Co-Founders, Joe.

This is the last stage of their employment process and I was proud that I had actually got this far however I was additionally really anxious! Thankfully the telephone meeting was not as terrifying as I once thought as well as it was much more informal than formal.

I obtained asked about my leisure activities, what I such as to do in my leisure as well as a few concerns regarding the Live Chat Representative position. I also had some comments on my ‘Live Conversation Meeting’, which was terrific to listen to.

A lot of the inquiries that Joe asked were about my individuality. Joe said that proceeding with everybody as well as ending up being a part of The Conversation Shop family members was a very important aspect.

It was an enjoyment to talk on the phone to my potential future bosses as well as I jumped on well with them, there was a buzz in the air. At the end of the telephone meeting I was offered the position … and I accepted with great pleasure, of course. I was over the moon and I still am!

As soon as I had accepted the deal I was emailed the contracts that required to be authorized electronically (exactly how amazing is that), my functioning hours, what team I would certainly remain in and all of my log-in information all set for my training.

Not long after this I had a phone call with John– my Group Leader. This telephone call lasted around 2 hrs as well as he explained every little thing I required to find out about the “Live Chat Agent” position. I made certain to make great deals of notes in my note pad as it is a great deal to take in.

I was then offered the dates of when my training would certainly begin (training lasts around 3 weeks and also we’re paid throughout the process) and also various other information I needed to understand about the training process consisting of exactly what would take place. John was a satisfaction to speak with as well as I felt comfy talking to him as he stated he would certainly be there for any questions I may have if I am ever before not sure or stuck.


I have had a poor round of illness, which meant I was not able to begin my training when arranged. Luckily The Conversation Shop are a bunch of wonderful individuals that are patiently waiting for me to be well enough once more. I have actually never ever understood such an understanding firm as well as I really feel fortunate to be used by them.

Equally as I was about to quit my work search, I stumbled across The Conversation Store. I’m excitedly waiting for getting well and beginning my training. Ideally I will be a fully fledged real-time conversation representative quickly … see this space, my following article will certainly tell you all about my journey via the training process.