I had been seeking a work functioning from home for a while and will give up. A lot of ‘function from residence’ work that you find on the internet appear to be some kind of pyramid or ‘begin your own company’ scheme. Paying a signing up with cost or purchasing their products for you to sell on? No many thanks!

Eventually I chose to have one more little look as well as discovered The Chat Shop. I saw the “Live Chat Agent” work on their professions page and, after reviewing the summary, a huge wave of happiness came over me. Not only did I match their demands to a tee (thorough student with an inquisitive mind, strong capability to multi-task, high levels of organisation international social media jobs and also a keying rate over 80 words per min), it additionally seemed like a task that I would really like to do!

I applied quickly! I patiently awaited a reply however, to my shock, I had not been waiting long in all.

Amy, a Group Supervisor at The Conversation Store, emailed me and used me a ‘Live Chat Interview’; complying with on from the first application questions, this is the initial stage of the employment procedure.

I was rather thrilled as I had never ever experienced an interview by doing this before. Around 3 o’clock one afternoon, it was time for my meeting by means of The Conversation Shop’s website. I opened my internet browser, mosted likely to The Chat Store homepage as well as simply clicked the live chat tab. I had actually come to my interview.

After introducing myself to an agent that was taking care of chat at the time, I was rapidly transferred to Amy, that prepared as well as waiting to start my meeting.

My interview started like any other: we presented ourselves and had a little bit of a casual welcoming chat (that made me feel at ease). Then it was on to the main meeting. What was unusual was the truth that the conversation was really similar to a face-to-face meeting, other than it was using live chat!

The concerns were about my previous experience, why I was getting the task, exactly how I would certainly handle certain scenarios and my knowledge of The Conversation Store and also their solutions.

Amy was seeking to expose my staminas and weaknesses to determine whether I can meet the high expectations that they establish. She wished to know where I would need a little extra training and also where I might bring new talents to the team.

Why I wanted the placement was also extremely essential naturally. Although much of our group is spread across the UK, The Chat Shop is certainly a close weaved team with large aspirations. Each and every one people is an integral part of delivering the outcomes that we do for customers.

Demands, such as my typing rate, were evaluated also naturally. Needing to transform several internet site site visitors whilst giving client fulfillment implies that you have to believe and type quickly.

Amy additionally offered me the opportunity to ask any inquiries that I had, and also she answered them extensively. I mored than happy and really hoping that I succeeded in my online conversation meeting!

As you’ve probably presumed (by me composing this post) I did do well in my preliminary meeting for the online conversation task. I was welcomed to the next stage of the application process– a telephone interview with Amy as well as among The Conversation Shop’s Co-Founders, Joe.

This is the last stage of their recruitment procedure as well as I was proud that I had got this far but I was additionally very anxious! Thankfully the telephone interview was not as terrifying as I when believed as well as it was a lot more informal than formal.

I got asked about my pastimes, what I such as to do in my spare time as well as a few inquiries about the Live Chat Representative setting. I additionally had some responses on my ‘Live Chat Interview’, which was great to hear.

A great deal of the inquiries that Joe asked were about my individuality. Joe claimed that moving on with everyone and coming to be a part of The Conversation Shop family was an extremely essential variable.

It was a satisfaction to talk on the phone to my potential future managers as well as I hopped on well with them, there was a buzz airborne. At the end of the telephone interview I was supplied the position … and also I accepted with excellent satisfaction, obviously. I was over the moon and I still am!

When I had accepted the offer I was emailed the agreements that required to be signed electronically (how awesome is that), my functioning hrs, what team I would remain in and all of my log-in details all set for my training.

Not long after this I had a telephone call with John– my Group Leader. This telephone call lasted about 2 hrs and also he described everything I required to know about the “Live Chat Agent” setting. I made certain to make great deals of notes in my note pad as it is a lot to take in.

I was then offered the days of when my training would start (training lasts around 3 weeks and also we’re paid throughout the procedure) and also various other information I required to learn about the training process including exactly what would certainly occur. John was a satisfaction to speak to and also I felt comfortable talking to him as he stated he would be there for any kind of queries I might have if I am ever before unsure or stuck.


I have had a poor spell of ill health, which implied I was incapable to begin my training when prepared. Fortunately The Chat Store are a number of remarkable people who are patiently waiting for me to be well enough again. I have actually never ever understood such a comprehending company and also I feel blessed to be employed by them.

Just as I was about to surrender my task search, I stumbled across The Conversation Shop. I’m excitedly waiting for getting well and beginning my training. Hopefully I will be a totally fledged online chat representative soon … see this space, my following message will certainly inform you all about my trip via the training process.