I had actually been looking for a job working from residence for a while and will quit. A lot of ‘function from home’ work that you locate on-line appear to be some kind of pyramid or ‘start your own company’ scheme. Paying a signing up with charge or getting their products for you to sell on? No thanks!

One day I determined to have an additional little look and came across The Conversation Store. I saw the “Live Chat Representative” task on their careers page as well as, after reviewing the summary, a large wave of happiness came over me. Not just did I match their requirements to a tee (meticulous learner with an analytical mind, strong ability to multi-task, high levels of organisation internet chat support jobs as well as an inputting rate over 80 words per min), it likewise looked like a work that I would actually like to do!

I used immediately! I patiently awaited a reply however, to my surprise, I wasn’t waiting long in all.

Amy, a Team Manager at The Conversation Store, emailed me and also offered me a ‘Live Chat Interview’; complying with on from the preliminary application concerns, this is the first stage of the recruitment procedure.

I was instead thrilled as I had actually never experienced a meeting by doing this prior to. Around 3 o’clock one mid-day, it was time for my interview using The Chat Shop’s site. I opened my internet browser, went to The Conversation Store homepage as well as merely clicked the online conversation tab. I had gotten to my meeting.

After introducing myself to a representative that was managing conversation at the time, I was rapidly moved to Amy, who prepared as well as waiting to start my meeting.

My meeting started like any other: we presented ourselves and had a little bit of a laid-back welcoming conversation (that made me feel comfortable). Then it was on to the major meeting. What was odd was the reality that the conversation was really comparable to an in person meeting, except it was using online conversation!

The questions had to do with my previous experience, why I was applying for the task, exactly how I would certainly handle certain circumstances and my knowledge of The Chat Store and their services.

Amy was aiming to expose my strengths and weaknesses to figure out whether I can fulfill the high expectations that they establish. She wanted to know where I would certainly require a little extra training and also where I can bring new abilities to the team.

Why I wanted the placement was also very crucial of course. Although much of our group is spread throughout the UK, The Chat Shop is definitely a close knit team with big ambitions. Every one people is an integral part of delivering the outcomes that we provide for customers.

Demands, such as my typing speed, were tested too obviously. Needing to convert several website site visitors whilst giving customer complete satisfaction implies that you need to believe and type quick.

Amy likewise offered me the opportunity to ask any concerns that I had, as well as she answered them thoroughly. I mored than happy and also hoping that I succeeded in my online chat interview!

As you’ve possibly presumed (by me creating this blog post) I did succeed in my initial meeting for the online conversation task. I was invited to the following phase of the application process– a telephone meeting with Amy and among The Chat Shop’s Co-Founders, Joe.

This is the last stage of their recruitment process and I was proud that I had got this much but I was likewise extremely nervous! Luckily the telephone interview was not as frightening as I once thought and also it was much more casual than official.

I obtained asked about my pastimes, what I such as to do in my extra time and a couple of questions regarding the Live Conversation Agent setting. I also had some comments on my ‘Live Chat Interview’, which was excellent to listen to.

A lot of the concerns that Joe asked were about my individuality. Joe said that moving on with everyone and coming to be a part of The Conversation Shop family was an extremely essential aspect.

It was a pleasure to speak on the phone to my possible future bosses as well as I jumped on well with them, there was a buzz airborne. At the end of the telephone meeting I was provided the setting … and I approved with fantastic pleasure, certainly. I mored than the moon and also I still am!

As soon as I had approved the deal I was emailed the agreements that required to be signed digitally (just how trendy is that), my functioning hours, what group I would certainly remain in and all of my log-in information ready for my training.

Not long hereafter I had a telephone call with John– my Group Leader. This call lasted about 2 hours as well as he discussed whatever I needed to find out about the “Live Conversation Representative” setting. I saw to it to make great deals of notes in my note pad as it is a great deal to absorb.

I was then offered the dates of when my training would certainly commence (training lasts around 3 weeks as well as we’re paid during the process) as well as various other details I needed to know about the training procedure consisting of specifically what would certainly occur. John was an enjoyment to speak with as well as I really felt comfortable chatting to him as he claimed he would be there for any kind of queries I may have if I am ever unclear or stuck.


I have had a poor round of illness, which meant I was unable to begin my training when arranged. Thankfully The Chat Shop are a bunch of fantastic people who are patiently awaiting me to be well enough once more. I have never ever known such an understanding company and also I really feel blessed to be used by them.

Just as I will quit my job search, I came across The Conversation Store. I’m excitedly waiting for getting well as well as beginning my training. Hopefully I shall be a fully fledged live chat representative quickly … watch this area, my next blog post will certainly tell you everything about my journey via the training process.