I had been searching for a task functioning from residence for a while and also was about to give up. Most ‘work from home’ jobs that you find on-line appear to be some form of pyramid or ‘begin your very own company’ plan. Paying a joining cost or acquiring their products for you to sell on? No many thanks!

Eventually I chose to have another little look and stumbled upon The Conversation Store. I saw the “Live Chat Agent” work on their careers web page and, after reviewing the description, a huge wave of joy came by me. Not just did I match their needs to a tee (careful student with a curious mind, solid capacity to multi-task, high levels of organisation intuit customer support chat jobs and a typing rate over 80 words per min), it additionally felt like a task that I would really enjoy to do!

I used instantly! I patiently waited for a reply yet, to my shock, I had not been waiting long in all.

Amy, a Group Manager at The Conversation Shop, emailed me and also supplied me a ‘Live Chat Interview’; complying with on from the preliminary application concerns, this is the first stage of the employment procedure.

I was rather delighted as I had actually never experienced a meeting in this way prior to. Around 3 o’clock one afternoon, it was time for my interview through The Conversation Shop’s web site. I opened my browser, mosted likely to The Conversation Store homepage and also simply clicked the live conversation tab. I had reached my meeting.

After presenting myself to an agent that was taking care of chat at the time, I was swiftly transferred to Amy, that was ready and also waiting to start my meeting.

My meeting started like any other: we introduced ourselves and also had a little bit of a laid-back welcoming chat (that made me feel comfortable). After that it was on to the main meeting. What was unusual was the truth that the discussion was really similar to an in person meeting, other than it was using online chat!

The inquiries had to do with my previous experience, why I was obtaining the work, how I would certainly handle specific circumstances as well as my knowledge of The Conversation Store as well as their solutions.

Amy was wanting to expose my strengths as well as weaknesses to identify whether I can meet the high expectations that they establish. She would like to know where I would need a little added training and also where I can bring new skills to the group.

Why I wanted the setting was likewise very vital naturally. Although much of our group is spread out throughout the UK, The Conversation Store is absolutely a close knit group with huge passions. Each and every one people is an essential part of delivering the outcomes that we provide for customers.

Demands, such as my keying rate, were tested as well of course. Having to convert several site site visitors whilst providing customer complete satisfaction indicates that you need to believe and kind quickly.

Amy likewise provided me the opportunity to ask any kind of concerns that I had, as well as she addressed them extensively. I was happy as well as really hoping that I did well in my live conversation interview!

As you have actually probably thought (by me creating this article) I did do well in my initial meeting for the online conversation task. I was welcomed to the next stage of the application procedure– a telephone interview with Amy as well as one of The Chat Shop’s Co-Founders, Joe.

This is the last stage of their recruitment procedure and I was proud that I had actually got this much however I was also very anxious! Luckily the telephone interview was not as terrifying as I as soon as thought and also it was more casual than formal.

I got asked about my pastimes, what I such as to do in my extra time as well as a few concerns about the Live Chat Representative setting. I also had some comments on my ‘Live Conversation Interview’, which was great to listen to.

A lot of the concerns that Joe asked were about my individuality. Joe stated that proceeding with everyone as well as coming to be a part of The Chat Store family members was an extremely crucial factor.

It was a satisfaction to talk on the phone to my prospective future bosses and I got on well with them, there was a buzz airborne. At the end of the telephone interview I was provided the setting … and also I accepted with excellent enjoyment, certainly. I was over the moon as well as I still am!

As soon as I had approved the deal I was emailed the contracts that required to be signed digitally (just how awesome is that), my functioning hours, what team I would be in and all of my log-in details ready for my training.

Not long after this I had a call with John– my Team Leader. This phone called lasted around 2 hrs as well as he discussed whatever I needed to learn about the “Live Chat Agent” placement. I ensured to make lots of notes in my notebook as it is a whole lot to take in.

I was after that offered the days of when my training would start (training lasts around 3 weeks and we’re paid throughout the procedure) and also various other information I needed to know about the training procedure consisting of precisely what would happen. John was an enjoyment to talk with and also I felt comfortable chatting to him as he said he would certainly be there for any questions I may have if I am ever before unsure or stuck.


I have had a negative bout of disease, which meant I was unable to start my training when prepared. Thankfully The Chat Shop are a bunch of fantastic people that are patiently waiting for me to be well enough once more. I have never ever known such an understanding firm as well as I really feel blessed to be utilized by them.

Equally as I will surrender my work search, I stumbled across The Chat Shop. I’m excitedly waiting for healing as well as starting my training. Hopefully I shall be a totally fledged live conversation agent soon … see this room, my next post will certainly inform you everything about my trip with the training process.