I had been searching for a job working from residence for a while as well as will surrender. Many ‘function from residence’ tasks that you locate on the internet seem to be some form of pyramid or ‘begin your own business’ plan. Paying a signing up with cost or buying their items for you to sell on? No thanks!

One day I chose to have an additional little look as well as discovered The Chat Store. I saw the “Live Chat Representative” job on their careers web page as well as, after reading the description, a huge wave of joy came by me. Not just did I match their needs to a tee (precise student with a curious mind, strong ability to multi-task, high levels of organisation jobs in social media and digital marketing and also a keying speed above 80 words per min), it also looked like a work that I would truly enjoy to do!

I applied quickly! I patiently waited for a reply yet, to my surprise, I wasn’t waiting long in all.

Amy, a Team Supervisor at The Chat Shop, emailed me and provided me a ‘Live Chat Interview’; following on from the first application concerns, this is the first stage of the recruitment process.

I was rather thrilled as I had actually never experienced a meeting by doing this prior to. Around 3 o’clock one afternoon, it was time for my interview through The Chat Store’s website. I opened my browser, mosted likely to The Chat Shop homepage as well as merely clicked the online chat tab. I had actually come to my meeting.

After presenting myself to an agent that was managing chat at the time, I was quickly transferred to Amy, who prepared and also waiting to begin my interview.

My interview began like any other: we presented ourselves and had a little bit of a casual welcoming conversation (that made me really feel comfortable). Then it was on to the major interview. What was weird was the fact that the discussion was very comparable to an in person interview, other than it was via live conversation!

The inquiries were about my previous experience, why I was obtaining the task, just how I would certainly take care of specific scenarios and also my knowledge of The Chat Store as well as their solutions.

Amy was looking to reveal my staminas as well as weaknesses to establish whether I can meet the high assumptions that they establish. She wanted to know where I would need a little added training and also where I might bring new abilities to the group.

Why I desired the position was additionally very essential certainly. Although much of our group is spread throughout the UK, The Chat Store is definitely a close weaved group with big passions. Each one of us is an integral part of providing the outcomes that we do for customers.

Demands, such as my inputting rate, were evaluated also obviously. Needing to convert multiple site site visitors whilst supplying customer complete satisfaction suggests that you need to think and also kind quick.

Amy also gave me the possibility to ask any questions that I had, and also she addressed them extensively. I was happy as well as wishing that I did well in my real-time chat meeting!

As you’ve most likely thought (by me composing this post) I did do well in my first interview for the real-time conversation job. I was invited to the following phase of the application procedure– a telephone interview with Amy and one of The Chat Shop’s Co-Founders, Joe.

This is the last stage of their employment procedure and I was proud that I had actually got this much but I was likewise very worried! Fortunately the telephone meeting was not as scary as I as soon as believed as well as it was much more informal than official.

I obtained asked about my pastimes, what I such as to do in my spare time and also a couple of inquiries concerning the Live Chat Agent setting. I also had some feedback on my ‘Live Chat Meeting’, which was wonderful to listen to.

A lot of the questions that Joe asked had to do with my character. Joe said that proceeding with everyone and also coming to be a part of The Conversation Store family was a really essential element.

It was a pleasure to speak on the phone to my prospective future bosses and also I hopped on well with them, there was a buzz airborne. At the end of the telephone meeting I was supplied the position … and also I approved with wonderful satisfaction, certainly. I was over the moon and also I still am!

Once I had actually accepted the offer I was emailed the contracts that needed to be authorized electronically (exactly how amazing is that), my functioning hours, what group I would certainly remain in and all of my log-in details prepared for my training.

Not long after this I had a call with John– my Group Leader. This call lasted about 2 hours as well as he described whatever I required to know about the “Live Conversation Representative” setting. I made sure to make lots of notes in my notebook as it is a lot to take in.

I was after that offered the dates of when my training would certainly begin (training lasts around 3 weeks and also we’re paid during the procedure) and various other details I required to understand about the training process including exactly what would take place. John was a pleasure to speak with as well as I really felt comfortable chatting to him as he said he would certainly be there for any type of inquiries I might have if I am ever not sure or stuck.


I have had a bad bout of ill health, which indicated I was not able to start my training when set up. The Good News Is The Chat Shop are a lot of terrific people who are patiently waiting on me to be all right again. I have actually never known such a recognizing business and also I feel blessed to be employed by them.

Equally as I was about to give up my task search, I came across The Conversation Store. I’m excitedly awaiting recovering and starting my training. Hopefully I shall be a completely fledged real-time conversation representative soon … enjoy this room, my next blog post will inform you all about my journey via the training process.