I had actually been looking for a job working from home for some time and was about to give up. Most ‘work from house’ jobs that you locate on-line seem to be some kind of pyramid or ‘begin your own business’ plan. Paying a signing up with fee or acquiring their items for you to sell on? No thanks!

One day I determined to have another little appearance and also encountered The Conversation Store. I saw the “Live Chat Representative” task on their jobs page as well as, after reviewing the description, a large wave of joy came me. Not just did I match their requirements to a tee (thorough student with an analytical mind, solid capacity to multi-task, high levels of organisation jobs in social media industry and also a keying rate above 80 words per min), it additionally appeared like a work that I would truly love to do!

I applied immediately! I patiently awaited a reply yet, to my surprise, I wasn’t waiting long whatsoever.

Amy, a Team Supervisor at The Conversation Store, emailed me as well as provided me a ‘Live Chat Meeting’; adhering to on from the initial application questions, this is the first stage of the employment procedure.

I was instead excited as I had never ever experienced an interview by doing this before. Around 3 o’clock one afternoon, it was time for my meeting through The Conversation Store’s internet site. I opened my web browser, mosted likely to The Chat Store homepage and just clicked the online chat tab. I had gotten to my meeting.

After introducing myself to a representative that was handling chat at the time, I was rapidly transferred to Amy, that was ready and also waiting to begin my interview.

My interview started like any other: we introduced ourselves as well as had a little of a casual inviting conversation (which made me feel secure). Then it was on to the major interview. What was odd was the fact that the discussion was really similar to an in person interview, other than it was through live conversation!

The concerns had to do with my previous experience, why I was getting the job, just how I ‘d deal with particular circumstances as well as my expertise of The Chat Shop and their solutions.

Amy was looking to disclose my strengths and weak points to identify whether I could meet the high expectations that they establish. She wished to know where I would require a little additional training and where I might bring new talents to the team.

Why I wanted the position was additionally extremely crucial obviously. Although much of our group is spread out across the UK, The Chat Store is absolutely a close weaved team with big aspirations. Each one people is an essential part of supplying the outcomes that we provide for clients.

Requirements, such as my keying rate, were checked also naturally. Needing to transform several site visitors whilst providing customer contentment implies that you need to believe as well as kind quickly.

Amy also gave me the chance to ask any inquiries that I had, and she addressed them completely. I mored than happy as well as really hoping that I succeeded in my live conversation interview!

As you have actually most likely thought (by me writing this post) I did do well in my first interview for the live conversation work. I was welcomed to the next phase of the application process– a telephone interview with Amy as well as one of The Conversation Store’s Co-Founders, Joe.

This is the last stage of their recruitment process as well as I was proud that I had got this far however I was additionally really worried! Luckily the telephone meeting was not as scary as I once believed and also it was more laid-back than official.

I got asked about my hobbies, what I such as to do in my extra time and also a few questions concerning the Live Chat Agent placement. I additionally had some comments on my ‘Live Chat Interview’, which was great to listen to.

A lot of the questions that Joe asked had to do with my personality. Joe said that getting on with everybody and also becoming a part of The Chat Shop family members was a really crucial factor.

It was a pleasure to talk on the phone to my possible future bosses as well as I jumped on well with them, there was a buzz in the air. At the end of the telephone interview I was used the position … and I approved with great enjoyment, of course. I mored than the moon as well as I still am!

As soon as I had approved the offer I was emailed the agreements that required to be signed digitally (exactly how great is that), my working hrs, what group I would certainly remain in and all of my log-in details prepared for my training.

Not long hereafter I had a phone call with John– my Team Leader. This telephone call lasted about 2 hrs and also he explained everything I required to learn about the “Live Chat Agent” placement. I ensured to make great deals of notes in my note pad as it is a great deal to take in.

I was after that given the dates of when my training would start (training lasts around 3 weeks as well as we’re paid during the procedure) and also various other information I needed to find out about the training procedure including precisely what would certainly happen. John was an enjoyment to talk to and also I felt comfortable talking to him as he claimed he would certainly be there for any kind of inquiries I might have if I am ever uncertain or stuck.


I have had a poor round of illness, which implied I was unable to start my training when organized. Thankfully The Chat Shop are a number of terrific individuals who are patiently awaiting me to be all right once more. I have actually never recognized such an understanding company and I really feel privileged to be used by them.

Equally as I was about to quit my task search, I came across The Conversation Shop. I’m excitedly awaiting healing and also starting my training. With any luck I will be a totally fledged live chat agent quickly … view this space, my following message will certainly inform you everything about my trip with the training procedure.