I had been looking for a task working from residence for a while as well as was about to quit. The majority of ‘work from home’ jobs that you discover on the internet appear to be some type of pyramid or ‘start your very own organization’ plan. Paying a signing up with cost or purchasing their items for you to sell on? No thanks!

One day I determined to have another little appearance and discovered The Chat Store. I saw the “Live Chat Agent” job on their professions page and also, after reviewing the description, a large wave of happiness came over me. Not just did I fit their demands to a tee (careful student with an investigative mind, strong ability to multi-task, high levels of organisation jobs in social media management entry level and a keying speed over 80 words per minute), it additionally appeared like a job that I would actually like to do!

I used immediately! I patiently waited for a reply however, to my shock, I had not been waiting long whatsoever.

Amy, a Group Manager at The Chat Store, emailed me and also offered me a ‘Live Conversation Meeting’; following on from the initial application questions, this is the initial stage of the employment process.

I was rather thrilled as I had actually never ever experienced an interview this way prior to. Around 3 o’clock one mid-day, it was time for my interview using The Chat Shop’s website. I opened my web browser, mosted likely to The Conversation Shop homepage as well as simply clicked the live chat tab. I had arrived at my meeting.

After presenting myself to a representative that was taking care of chat at the time, I was quickly moved to Amy, who prepared and also waiting to begin my interview.

My interview started like any other: we presented ourselves and had a bit of an informal welcoming conversation (that made me really feel secure). Then it was on to the major meeting. What was weird was the reality that the discussion was very comparable to an in person meeting, except it was using live chat!

The concerns were about my previous experience, why I was requesting the work, just how I would certainly deal with particular circumstances as well as my expertise of The Conversation Store and also their solutions.

Amy was aiming to expose my strengths and also weaknesses to determine whether I could fulfill the high assumptions that they set. She wished to know where I would need a little added training and where I could bring new talents to the group.

Why I desired the setting was likewise really important obviously. Although much of our team is spread throughout the UK, The Conversation Shop is certainly a close weaved team with large ambitions. Each one people is an indispensable part of supplying the outcomes that we do for clients.

Needs, such as my typing rate, were evaluated also certainly. Having to convert several internet site site visitors whilst offering consumer satisfaction implies that you need to believe and also type quick.

Amy likewise offered me the chance to ask any type of concerns that I had, and she answered them completely. I mored than happy and hoping that I did well in my online chat interview!

As you’ve most likely thought (by me writing this post) I did succeed in my preliminary meeting for the live chat work. I was invited to the following stage of the application process– a telephone meeting with Amy and among The Conversation Store’s Co-Founders, Joe.

This is the last stage of their recruitment procedure as well as I was proud that I had actually got this far but I was additionally very nervous! Fortunately the telephone interview was not as scary as I as soon as assumed and it was a lot more laid-back than formal.

I obtained asked about my leisure activities, what I like to do in my leisure as well as a couple of inquiries about the Live Chat Agent position. I additionally had some responses on my ‘Live Chat Interview’, which was great to listen to.

A great deal of the concerns that Joe asked were about my personality. Joe said that getting on with everybody and becoming a part of The Conversation Shop household was an extremely essential element.

It was an enjoyment to talk on the phone to my possible future managers and I hopped on well with them, there was a buzz in the air. At the end of the telephone interview I was provided the setting … and I accepted with wonderful satisfaction, naturally. I mored than the moon as well as I still am!

Once I had approved the offer I was emailed the contracts that needed to be authorized digitally (just how awesome is that), my functioning hrs, what team I would certainly remain in and all of my log-in details all set for my training.

Not long hereafter I had a phone call with John– my Group Leader. This telephone call lasted about 2 hrs and also he clarified every little thing I needed to find out about the “Live Conversation Representative” position. I ensured to make great deals of notes in my notebook as it is a whole lot to take in.

I was then given the dates of when my training would certainly commence (training lasts around 3 weeks and also we’re paid during the procedure) as well as various other details I needed to know about the training process including exactly what would certainly take place. John was an enjoyment to speak with as well as I really felt comfy chatting to him as he stated he would be there for any kind of questions I might have if I am ever uncertain or stuck.


I have had a negative round of ill health, which suggested I was unable to start my training when prepared. The Good News Is The Conversation Shop are a bunch of wonderful people that are patiently awaiting me to be all right again. I have never ever known such an understanding business and I feel fortunate to be utilized by them.

Just as I will give up my job search, I stumbled across The Chat Shop. I’m eagerly awaiting healing as well as starting my training. With any luck I shall be a totally fledged real-time conversation agent quickly … see this area, my following blog post will certainly inform you everything about my journey via the training procedure.