I had actually been searching for a task working from home for a while as well as will surrender. Most ‘function from residence’ work that you locate on-line appear to be some kind of pyramid or ‘begin your very own company’ plan. Paying a signing up with fee or purchasing their products for you to sell on? No many thanks!

One day I chose to have an additional little look as well as discovered The Chat Store. I saw the “Live Chat Agent” job on their professions page and, after reviewing the summary, a large wave of joy came me. Not just did I suit their needs to a tee (precise student with a curious mind, solid ability to multi-task, high degrees of organisation jobs in social media management and an inputting rate above 80 words per minute), it additionally seemed like a work that I would really love to do!

I used straight away! I patiently awaited a reply however, to my shock, I had not been waiting long in any way.

Amy, a Group Manager at The Conversation Store, emailed me and also used me a ‘Live Chat Meeting’; adhering to on from the first application inquiries, this is the initial stage of the recruitment procedure.

I was rather thrilled as I had actually never ever experienced an interview by doing this before. Around 3 o’clock one afternoon, it was time for my meeting using The Chat Store’s internet site. I opened my internet browser, mosted likely to The Chat Shop homepage as well as simply clicked the online conversation tab. I had actually arrived at my interview.

After presenting myself to a representative that was managing chat at the time, I was rapidly transferred to Amy, that was ready and also waiting to begin my interview.

My meeting started like any other: we introduced ourselves and also had a little bit of a laid-back welcoming chat (that made me feel secure). After that it was on to the main meeting. What was unusual was the reality that the conversation was really similar to an in person interview, except it was using live conversation!

The concerns were about my previous experience, why I was requesting the work, just how I would certainly deal with certain situations and also my expertise of The Chat Store and their solutions.

Amy was seeking to disclose my toughness as well as weak points to identify whether I might fulfill the high expectations that they set. She wished to know where I would certainly require a little added training and also where I can bring brand-new talents to the team.

Why I desired the position was likewise really vital certainly. Although much of our team is spread out across the UK, The Conversation Shop is absolutely a close knit group with big ambitions. Each one of us is an integral part of delivering the outcomes that we do for customers.

Needs, such as my keying speed, were checked as well of course. Needing to transform multiple internet site visitors whilst providing client complete satisfaction means that you have to believe and kind fast.

Amy additionally offered me the possibility to ask any type of questions that I had, as well as she addressed them extensively. I mored than happy as well as hoping that I succeeded in my live chat interview!

As you have actually possibly thought (by me composing this article) I did do well in my initial interview for the live conversation job. I was invited to the following stage of the application procedure– a telephone interview with Amy and also one of The Conversation Shop’s Co-Founders, Joe.

This is the last stage of their employment process and also I was proud that I had got this much yet I was additionally very nervous! Fortunately the telephone meeting was not as terrifying as I once assumed and also it was more laid-back than formal.

I got inquired about my hobbies, what I such as to do in my extra time and a couple of questions concerning the Live Conversation Representative placement. I also had some comments on my ‘Live Conversation Meeting’, which was terrific to listen to.

A great deal of the concerns that Joe asked were about my character. Joe claimed that getting on with everybody and also coming to be a part of The Chat Store household was an extremely crucial aspect.

It was an enjoyment to speak on the phone to my possible future employers and I got on well with them, there was a buzz airborne. At the end of the telephone interview I was offered the position … as well as I approved with terrific satisfaction, naturally. I was over the moon and also I still am!

Once I had actually approved the offer I was emailed the contracts that needed to be authorized digitally (how trendy is that), my functioning hrs, what group I would certainly be in and all of my log-in details prepared for my training.

Not long after this I had a phone call with John– my Team Leader. This call lasted around 2 hours as well as he described every little thing I required to know about the “Live Conversation Agent” position. I made sure to make lots of notes in my notebook as it is a whole lot to take in.

I was after that offered the days of when my training would commence (training lasts around 3 weeks as well as we’re paid during the procedure) and other details I needed to find out about the training process including exactly what would certainly take place. John was a pleasure to speak with as well as I really felt comfy chatting to him as he stated he would certainly be there for any type of questions I may have if I am ever before unclear or stuck.


I have had a bad spell of disease, which indicated I was incapable to start my training when organized. Fortunately The Chat Store are a lot of fantastic people that are patiently awaiting me to be well enough once more. I have actually never recognized such a recognizing firm as well as I feel blessed to be used by them.

Just as I will surrender my work search, I stumbled across The Chat Store. I’m excitedly awaiting getting well and starting my training. Hopefully I shall be a fully fledged real-time chat agent soon … watch this space, my next message will certainly tell you all about my journey with the training process.