I had been searching for a job functioning from house for some time as well as was about to give up. The majority of ‘function from house’ tasks that you discover on the internet seem to be some kind of pyramid or ‘start your very own company’ plan. Paying a signing up with cost or purchasing their items for you to sell on? No thanks!

One day I made a decision to have another little look and stumbled upon The Chat Shop. I saw the “Live Chat Agent” task on their professions web page and, after reviewing the summary, a big wave of joy came over me. Not only did I match their requirements to a tee (meticulous student with an investigative mind, solid ability to multi-task, high degrees of organisation jobs in social media marketing low expereince as well as an inputting speed above 80 words per minute), it additionally appeared like a task that I would truly love to do!

I used straight away! I patiently waited for a reply however, to my shock, I had not been waiting long in all.

Amy, a Group Supervisor at The Conversation Store, emailed me and offered me a ‘Live Chat Meeting’; complying with on from the first application concerns, this is the first stage of the recruitment process.

I was instead thrilled as I had never ever experienced a meeting in this way prior to. Around 3 o’clock one mid-day, it was time for my interview by means of The Conversation Shop’s internet site. I opened my browser, went to The Conversation Shop homepage and simply clicked the online chat tab. I had arrived at my meeting.

After presenting myself to an agent that was taking care of chat at the time, I was swiftly transferred to Amy, that prepared and also waiting to start my meeting.

My meeting began like any other: we introduced ourselves as well as had a bit of a casual inviting chat (which made me really feel at ease). Then it was on to the primary meeting. What was unusual was the truth that the discussion was extremely similar to a face-to-face meeting, other than it was by means of live conversation!

The inquiries had to do with my previous experience, why I was getting the task, just how I would certainly take care of certain situations as well as my understanding of The Conversation Store and also their solutions.

Amy was seeking to reveal my strengths as well as weaknesses to identify whether I can fulfill the high expectations that they establish. She wished to know where I would need a little added training and where I can bring new talents to the team.

Why I desired the position was also extremely important certainly. Although much of our team is spread out across the UK, The Conversation Store is absolutely a close knit group with huge aspirations. Each one of us is an integral part of delivering the outcomes that we do for customers.

Requirements, such as my keying speed, were examined also of course. Having to convert multiple website visitors whilst providing client satisfaction implies that you need to believe and also kind quick.

Amy likewise provided me the opportunity to ask any questions that I had, and she answered them extensively. I enjoyed and also wishing that I did well in my live chat meeting!

As you’ve possibly thought (by me creating this blog post) I did do well in my first meeting for the real-time conversation job. I was welcomed to the next stage of the application procedure– a telephone interview with Amy as well as among The Conversation Shop’s Co-Founders, Joe.

This is the last stage of their employment process as well as I was proud that I had actually got this far yet I was additionally very anxious! Luckily the telephone interview was not as scary as I once assumed as well as it was extra casual than formal.

I got asked about my hobbies, what I like to do in my spare time as well as a few questions about the Live Conversation Agent placement. I also had some feedback on my ‘Live Conversation Interview’, which was terrific to listen to.

A great deal of the concerns that Joe asked were about my personality. Joe stated that getting on with everyone as well as ending up being a part of The Chat Shop family was an extremely essential aspect.

It was an enjoyment to speak on the phone to my possible future employers and also I hopped on well with them, there was a buzz airborne. At the end of the telephone interview I was used the position … and I approved with great satisfaction, certainly. I was over the moon as well as I still am!

As soon as I had approved the deal I was emailed the contracts that required to be signed electronically (exactly how cool is that), my working hours, what group I would remain in and all of my log-in details prepared for my training.

Not long after this I had a telephone call with John– my Group Leader. This phone called lasted about 2 hours as well as he described whatever I required to know about the “Live Chat Agent” placement. I made certain to make great deals of notes in my note pad as it is a great deal to absorb.

I was then offered the dates of when my training would begin (training lasts around 3 weeks and also we’re paid throughout the process) and other details I needed to understand about the training procedure including specifically what would happen. John was a pleasure to speak to as well as I felt comfortable talking to him as he said he would be there for any inquiries I might have if I am ever uncertain or stuck.

Sadly…

I have had a bad spell of ill health, which meant I was not able to start my training when prepared. The Good News Is The Conversation Shop are a number of remarkable people that are patiently waiting on me to be well enough again. I have actually never ever recognized such an understanding company and also I feel fortunate to be used by them.

Just as I was about to quit my work search, I came across The Chat Shop. I’m eagerly awaiting getting well as well as starting my training. Ideally I will be a fully fledged live conversation agent soon … see this area, my following post will inform you everything about my trip via the training procedure.