I had been searching for a work functioning from residence for some time and also was about to quit. Most ‘function from home’ jobs that you discover online appear to be some kind of pyramid or ‘start your own organization’ system. Paying a signing up with fee or buying their items for you to sell on? No thanks!

One day I determined to have another little look and also came across The Conversation Shop. I saw the “Live Chat Representative” work on their occupations web page and, after checking out the summary, a big wave of joy came by me. Not just did I fit their needs to a tee (precise learner with an analytical mind, strong capacity to multi-task, high levels of organisation jobs in social media posting and a typing speed above 80 words per minute), it additionally appeared like a task that I would really like to do!

I applied immediately! I patiently waited for a reply but, to my shock, I wasn’t waiting long in all.

Amy, a Group Manager at The Conversation Store, emailed me as well as supplied me a ‘Live Conversation Interview’; adhering to on from the preliminary application inquiries, this is the first stage of the recruitment procedure.

I was instead delighted as I had actually never experienced a meeting in this way prior to. Around 3 o’clock one afternoon, it was time for my meeting through The Chat Shop’s internet site. I opened my web browser, went to The Conversation Store homepage and just clicked the live chat tab. I had actually arrived at my interview.

After presenting myself to a representative that was managing chat at the time, I was promptly moved to Amy, that prepared as well as waiting to begin my meeting.

My interview started like any other: we introduced ourselves as well as had a bit of a laid-back welcoming conversation (that made me really feel at ease). Then it was on to the primary interview. What was unusual was the reality that the conversation was extremely similar to a face-to-face meeting, except it was by means of live chat!

The concerns were about my previous experience, why I was looking for the task, just how I ‘d handle specific situations and also my expertise of The Chat Store and their services.

Amy was looking to disclose my staminas and also weak points to figure out whether I might satisfy the high expectations that they set. She would like to know where I would need a little added training as well as where I could bring new talents to the team.

Why I wanted the placement was additionally really important of course. Although much of our team is spread across the UK, The Chat Shop is certainly a close knit team with big passions. Each and every one of us is an important part of supplying the results that we do for customers.

Demands, such as my keying speed, were examined also certainly. Needing to convert numerous web site site visitors whilst supplying consumer fulfillment suggests that you need to assume as well as type fast.

Amy likewise offered me the chance to ask any type of concerns that I had, and she addressed them extensively. I mored than happy as well as wishing that I did well in my live chat meeting!

As you’ve probably guessed (by me composing this post) I did do well in my first meeting for the live chat job. I was welcomed to the next phase of the application process– a telephone interview with Amy and also one of The Conversation Store’s Co-Founders, Joe.

This is the last stage of their recruitment procedure and also I was proud that I had actually got this much yet I was additionally extremely anxious! Thankfully the telephone meeting was not as frightening as I as soon as assumed as well as it was much more casual than official.

I obtained asked about my pastimes, what I like to do in my leisure and also a couple of inquiries concerning the Live Chat Representative position. I additionally had some comments on my ‘Live Chat Interview’, which was fantastic to listen to.

A lot of the inquiries that Joe asked had to do with my personality. Joe claimed that getting on with everyone as well as coming to be a part of The Conversation Shop family members was a very crucial element.

It was an enjoyment to speak on the phone to my possible future employers and I hopped on well with them, there was a buzz airborne. At the end of the telephone interview I was provided the setting … and also I accepted with wonderful satisfaction, certainly. I mored than the moon and also I still am!

As soon as I had approved the offer I was emailed the contracts that needed to be authorized digitally (just how amazing is that), my working hrs, what team I would remain in and all of my log-in details all set for my training.

Not long hereafter I had a telephone call with John– my Group Leader. This call lasted about 2 hours and also he explained whatever I required to learn about the “Live Conversation Representative” position. I ensured to make lots of notes in my notebook as it is a great deal to absorb.

I was after that given the dates of when my training would commence (training lasts around 3 weeks and also we’re paid throughout the process) and also other details I needed to understand about the training procedure consisting of exactly what would certainly occur. John was a pleasure to talk to and also I felt comfortable talking to him as he claimed he would be there for any kind of inquiries I might have if I am ever before uncertain or stuck.


I have had a negative spell of disease, which indicated I was not able to begin my training when prepared. Luckily The Chat Store are a bunch of terrific people who are patiently waiting on me to be all right again. I have actually never known such a comprehending company and also I really feel blessed to be used by them.

Just as I will give up my job search, I came across The Chat Store. I’m excitedly awaiting recovering as well as starting my training. Hopefully I will be a completely fledged real-time conversation representative soon … watch this space, my following blog post will certainly inform you all about my journey via the training procedure.