I had been seeking a work functioning from house for a while and also was about to quit. Many ‘function from home’ work that you discover online appear to be some form of pyramid or ‘start your own service’ plan. Paying a signing up with cost or purchasing their products for you to sell on? No many thanks!

Someday I determined to have another little appearance and also found The Conversation Shop. I saw the “Live Chat Representative” task on their occupations page and, after reviewing the description, a huge wave of joy came me. Not only did I fit their demands to a tee (careful student with an investigative mind, solid ability to multi-task, high degrees of organisation jobs in social media student presentation and an inputting rate above 80 words per minute), it likewise seemed like a task that I would actually love to do!

I applied instantly! I patiently waited for a reply however, to my shock, I had not been waiting long in all.

Amy, a Group Supervisor at The Chat Store, emailed me and also supplied me a ‘Live Conversation Meeting’; complying with on from the initial application concerns, this is the first stage of the recruitment procedure.

I was instead thrilled as I had actually never experienced a meeting this way before. Around 3 o’clock one afternoon, it was time for my interview via The Conversation Store’s internet site. I opened my web browser, went to The Chat Shop homepage and also just clicked the live chat tab. I had reached my interview.

After introducing myself to a representative that was taking care of chat at the time, I was promptly moved to Amy, who prepared and also waiting to begin my meeting.

My meeting started like any other: we introduced ourselves and also had a little bit of a laid-back welcoming conversation (that made me really feel at ease). Then it was on to the major meeting. What was weird was the reality that the conversation was very similar to a face-to-face meeting, other than it was through live conversation!

The questions were about my previous experience, why I was obtaining the task, how I ‘d manage particular situations and also my knowledge of The Chat Store and also their services.

Amy was looking to disclose my staminas and weak points to figure out whether I can meet the high assumptions that they set. She would like to know where I would need a little additional training as well as where I can bring new skills to the team.

Why I wanted the setting was likewise really important certainly. Although much of our team is spread throughout the UK, The Chat Store is definitely a close knit team with huge passions. Every one of us is an integral part of delivering the results that we provide for customers.

Requirements, such as my keying speed, were checked also certainly. Needing to transform multiple website site visitors whilst providing client complete satisfaction indicates that you need to believe and also type fast.

Amy additionally provided me the opportunity to ask any questions that I had, and also she addressed them completely. I was happy and wishing that I succeeded in my online chat interview!

As you’ve most likely guessed (by me writing this post) I did do well in my preliminary interview for the online chat task. I was invited to the following phase of the application process– a telephone interview with Amy and one of The Chat Shop’s Co-Founders, Joe.

This is the last stage of their employment process and also I was proud that I had actually got this far however I was additionally very nervous! Fortunately the telephone meeting was not as terrifying as I once thought and it was much more casual than official.

I obtained asked about my hobbies, what I such as to do in my extra time and also a few inquiries regarding the Live Conversation Representative placement. I also had some feedback on my ‘Live Conversation Meeting’, which was great to hear.

A lot of the questions that Joe asked were about my individuality. Joe claimed that moving on with everybody as well as coming to be a part of The Conversation Shop family was an extremely vital element.

It was a pleasure to talk on the phone to my prospective future bosses and also I got on well with them, there was a buzz in the air. At the end of the telephone interview I was offered the setting … as well as I approved with fantastic enjoyment, certainly. I mored than the moon and also I still am!

As soon as I had accepted the offer I was emailed the agreements that needed to be signed digitally (just how amazing is that), my working hours, what group I would remain in and all of my log-in information all set for my training.

Not long after this I had a phone call with John– my Team Leader. This phone called lasted about 2 hrs and also he discussed everything I required to understand about the “Live Chat Representative” placement. I saw to it to make great deals of notes in my note pad as it is a lot to take in.

I was then given the days of when my training would certainly commence (training lasts around 3 weeks and also we’re paid throughout the procedure) and other information I needed to find out about the training process including specifically what would certainly occur. John was a pleasure to speak to as well as I really felt comfortable talking to him as he said he would certainly be there for any inquiries I might have if I am ever before uncertain or stuck.


I have had a poor bout of disease, which suggested I was incapable to start my training when arranged. The Good News Is The Conversation Store are a lot of wonderful people who are patiently waiting on me to be well enough again. I have actually never ever understood such a comprehending firm and I really feel fortunate to be utilized by them.

Just as I will surrender my job search, I stumbled across The Chat Shop. I’m excitedly awaiting recovering and also beginning my training. Ideally I will be a completely fledged real-time conversation agent soon … enjoy this room, my next post will inform you all about my trip via the training procedure.