I had actually been seeking a work functioning from home for some time and also will quit. Most ‘work from house’ work that you locate on the internet appear to be some form of pyramid or ‘begin your own organization’ plan. Paying a joining cost or buying their items for you to sell on? No many thanks!

Eventually I made a decision to have one more little look and also came across The Chat Store. I saw the “Live Conversation Representative” work on their professions page and also, after reading the description, a large wave of happiness came over me. Not only did I fit their requirements to a tee (thorough student with an analytical mind, strong ability to multi-task, high levels of organisation jobs like social media manager and also an inputting speed over 80 words per minute), it also seemed like a task that I would truly love to do!

I applied immediately! I patiently waited for a reply yet, to my shock, I had not been waiting long at all.

Amy, a Group Supervisor at The Chat Shop, emailed me and also used me a ‘Live Conversation Interview’; complying with on from the initial application questions, this is the first stage of the employment process.

I was rather thrilled as I had actually never ever experienced an interview in this way before. Around 3 o’clock one afternoon, it was time for my meeting using The Conversation Store’s website. I opened my web browser, mosted likely to The Conversation Shop homepage and also just clicked the live conversation tab. I had actually reached my meeting.

After introducing myself to an agent that was handling conversation at the time, I was rapidly transferred to Amy, that prepared and waiting to begin my meeting.

My meeting began like any other: we presented ourselves as well as had a bit of an informal welcoming chat (which made me really feel secure). After that it was on to the primary meeting. What was unusual was the fact that the conversation was extremely similar to a face-to-face meeting, other than it was using live chat!

The concerns were about my previous experience, why I was looking for the task, how I would certainly handle specific situations as well as my understanding of The Chat Shop and also their services.

Amy was looking to expose my staminas as well as weak points to identify whether I could satisfy the high expectations that they establish. She wanted to know where I would certainly require a little extra training and where I could bring brand-new skills to the group.

Why I wanted the position was likewise extremely crucial obviously. Although much of our team is spread out across the UK, The Chat Shop is certainly a close weaved team with big aspirations. Every one people is an indispensable part of delivering the results that we provide for clients.

Requirements, such as my keying rate, were checked also of course. Needing to convert several site site visitors whilst providing consumer fulfillment means that you have to assume and also kind fast.

Amy additionally offered me the chance to ask any type of inquiries that I had, and also she addressed them extensively. I was happy as well as really hoping that I succeeded in my online chat interview!

As you’ve most likely presumed (by me composing this post) I did succeed in my first interview for the real-time chat task. I was welcomed to the following phase of the application process– a telephone interview with Amy as well as among The Conversation Store’s Co-Founders, Joe.

This is the last stage of their recruitment process and also I was proud that I had actually got this far yet I was also extremely worried! The good news is the telephone interview was not as frightening as I as soon as thought as well as it was much more laid-back than formal.

I got inquired about my pastimes, what I like to do in my extra time as well as a couple of concerns regarding the Live Conversation Agent position. I additionally had some comments on my ‘Live Chat Meeting’, which was fantastic to listen to.

A lot of the inquiries that Joe asked were about my individuality. Joe claimed that moving on with everybody as well as becoming a part of The Chat Shop family members was a really important factor.

It was a satisfaction to talk on the phone to my prospective future managers and also I got on well with them, there was a buzz airborne. At the end of the telephone interview I was used the setting … and also I approved with excellent satisfaction, naturally. I mored than the moon and I still am!

Once I had actually accepted the deal I was emailed the agreements that required to be authorized electronically (how cool is that), my working hours, what team I would certainly be in and all of my log-in information all set for my training.

Not long after this I had a phone call with John– my Team Leader. This call lasted about 2 hours and also he described whatever I required to find out about the “Live Chat Agent” setting. I ensured to make lots of notes in my note pad as it is a great deal to absorb.

I was after that provided the dates of when my training would certainly begin (training lasts around 3 weeks as well as we’re paid during the procedure) as well as other details I needed to understand about the training procedure consisting of precisely what would happen. John was a satisfaction to speak to as well as I really felt comfy talking to him as he claimed he would be there for any queries I might have if I am ever unsure or stuck.


I have had a negative spell of ill health, which meant I was unable to begin my training when organized. Fortunately The Chat Store are a bunch of remarkable people who are patiently waiting for me to be all right once again. I have actually never ever understood such a recognizing firm and I feel blessed to be employed by them.

Equally as I will quit my job search, I stumbled across The Conversation Shop. I’m excitedly waiting for healing as well as starting my training. With any luck I will be a completely fledged live conversation representative soon … see this space, my next message will inform you all about my journey with the training process.