I had actually been looking for a job functioning from home for a while and also was about to surrender. Many ‘work from home’ work that you find on-line seem to be some kind of pyramid or ‘begin your very own service’ system. Paying a joining cost or getting their products for you to sell on? No thanks!

Someday I made a decision to have an additional little look and also encountered The Chat Shop. I saw the “Live Conversation Representative” task on their careers page and also, after reading the summary, a large wave of joy came me. Not just did I suit their demands to a tee (careful learner with an analytical mind, solid ability to multi-task, high levels of organisation jobs lost because of social media and also an inputting speed over 80 words per minute), it also appeared like a task that I would actually enjoy to do!

I applied straight away! I patiently awaited a reply yet, to my surprise, I had not been waiting long whatsoever.

Amy, a Group Supervisor at The Conversation Shop, emailed me and offered me a ‘Live Chat Meeting’; adhering to on from the first application inquiries, this is the first stage of the recruitment process.

I was instead excited as I had actually never ever experienced a meeting in this way prior to. Around 3 o’clock one mid-day, it was time for my interview by means of The Chat Shop’s web site. I opened my internet browser, mosted likely to The Chat Shop homepage as well as merely clicked the real-time chat tab. I had come to my interview.

After introducing myself to an agent that was taking care of chat at the time, I was swiftly transferred to Amy, that prepared and waiting to start my meeting.

My meeting started like any other: we introduced ourselves and also had a little of a laid-back inviting chat (that made me really feel comfortable). Then it was on to the main meeting. What was weird was the fact that the discussion was extremely similar to a face-to-face interview, other than it was using real-time chat!

The concerns were about my previous experience, why I was requesting the work, exactly how I would certainly manage specific scenarios as well as my understanding of The Chat Store and their solutions.

Amy was wanting to reveal my strengths and also weak points to establish whether I can fulfill the high assumptions that they set. She wished to know where I would require a little added training and where I could bring brand-new talents to the group.

Why I wanted the position was likewise extremely essential of course. Although much of our team is spread throughout the UK, The Chat Store is absolutely a close knit team with huge passions. Each one of us is an integral part of supplying the results that we provide for customers.

Demands, such as my typing speed, were evaluated also certainly. Needing to convert multiple web site visitors whilst providing customer satisfaction implies that you have to assume as well as kind quick.

Amy also offered me the opportunity to ask any questions that I had, as well as she addressed them thoroughly. I enjoyed and also wishing that I did well in my online conversation interview!

As you’ve probably thought (by me creating this post) I did succeed in my preliminary meeting for the live conversation work. I was invited to the next phase of the application process– a telephone interview with Amy and among The Chat Shop’s Co-Founders, Joe.

This is the last stage of their recruitment procedure and I was proud that I had got this far however I was also extremely anxious! The good news is the telephone meeting was not as scary as I when assumed and it was much more laid-back than formal.

I obtained inquired about my pastimes, what I like to do in my spare time and also a couple of questions about the Live Conversation Agent position. I additionally had some responses on my ‘Live Chat Meeting’, which was terrific to hear.

A lot of the concerns that Joe asked had to do with my character. Joe said that getting on with everybody as well as becoming a part of The Conversation Shop household was a really vital factor.

It was a pleasure to talk on the phone to my prospective future employers and also I jumped on well with them, there was a buzz in the air. At the end of the telephone meeting I was offered the placement … and also I approved with excellent pleasure, naturally. I was over the moon and I still am!

Once I had actually accepted the deal I was emailed the contracts that needed to be authorized electronically (just how awesome is that), my functioning hours, what team I would remain in and all of my log-in information ready for my training.

Not long after this I had a phone call with John– my Team Leader. This phone called lasted about 2 hours and he clarified everything I required to understand about the “Live Conversation Agent” position. I ensured to make great deals of notes in my note pad as it is a great deal to absorb.

I was after that provided the dates of when my training would certainly start (training lasts around 3 weeks and also we’re paid during the process) and also other information I required to learn about the training process consisting of precisely what would happen. John was a satisfaction to speak to and also I really felt comfy chatting to him as he claimed he would certainly be there for any type of inquiries I may have if I am ever before unsure or stuck.

Unfortunately…

I have had a negative bout of disease, which implied I was incapable to start my training when prepared. Thankfully The Conversation Shop are a bunch of remarkable people that are patiently awaiting me to be well enough again. I have never understood such an understanding business as well as I feel fortunate to be used by them.

Just as I was about to surrender my task search, I stumbled across The Conversation Shop. I’m excitedly awaiting healing and also beginning my training. With any luck I shall be a completely fledged online chat agent quickly … enjoy this space, my next blog post will tell you all about my trip with the training procedure.