I had been trying to find a job functioning from home for some time and will surrender. A lot of ‘work from house’ work that you locate on the internet seem to be some kind of pyramid or ‘start your very own business’ system. Paying a signing up with charge or buying their items for you to sell on? No thanks!

One day I determined to have an additional little appearance and stumbled upon The Chat Store. I saw the “Live Chat Agent” work on their careers web page as well as, after reviewing the description, a big wave of happiness came me. Not just did I match their requirements to a tee (careful student with a curious mind, strong ability to multi-task, high levels of organisation jobs managing social media accounts and a keying rate over 80 words per minute), it likewise felt like a task that I would actually like to do!

I used quickly! I patiently waited for a reply however, to my surprise, I wasn’t waiting long in all.

Amy, a Group Manager at The Conversation Store, emailed me as well as provided me a ‘Live Chat Meeting’; complying with on from the preliminary application inquiries, this is the initial stage of the employment procedure.

I was rather excited as I had actually never experienced a meeting in this way prior to. Around 3 o’clock one afternoon, it was time for my interview through The Conversation Shop’s site. I opened my browser, went to The Chat Store homepage and also simply clicked the live conversation tab. I had actually reached my meeting.

After introducing myself to an agent that was managing conversation at the time, I was promptly moved to Amy, that prepared as well as waiting to start my meeting.

My interview started like any other: we introduced ourselves as well as had a little bit of a casual inviting chat (that made me feel at ease). After that it was on to the primary interview. What was weird was the reality that the discussion was extremely comparable to a face-to-face interview, other than it was by means of real-time conversation!

The questions were about my previous experience, why I was getting the work, exactly how I ‘d take care of certain circumstances and my knowledge of The Conversation Shop and their services.

Amy was looking to disclose my strengths and weak points to figure out whether I might fulfill the high assumptions that they establish. She wished to know where I would certainly require a little additional training and also where I can bring brand-new skills to the group.

Why I wanted the placement was also very vital naturally. Although much of our group is spread out across the UK, The Chat Shop is certainly a close weaved team with big passions. Each one of us is an indispensable part of delivering the results that we do for customers.

Demands, such as my typing speed, were evaluated too of course. Needing to convert numerous internet site site visitors whilst providing customer satisfaction means that you need to assume and also kind quick.

Amy additionally gave me the opportunity to ask any questions that I had, and also she addressed them completely. I enjoyed and really hoping that I did well in my online chat interview!

As you’ve probably presumed (by me writing this article) I did do well in my first meeting for the live conversation task. I was welcomed to the following stage of the application process– a telephone interview with Amy and also among The Conversation Store’s Co-Founders, Joe.

This is the last stage of their recruitment process and I was proud that I had got this far yet I was also really worried! The good news is the telephone interview was not as terrifying as I as soon as assumed as well as it was a lot more laid-back than official.

I obtained inquired about my pastimes, what I like to do in my spare time as well as a few concerns concerning the Live Conversation Agent placement. I also had some feedback on my ‘Live Chat Meeting’, which was great to listen to.

A lot of the concerns that Joe asked were about my personality. Joe stated that getting on with everybody and coming to be a part of The Conversation Store family was an extremely crucial factor.

It was a satisfaction to speak on the phone to my potential future bosses as well as I jumped on well with them, there was a buzz airborne. At the end of the telephone meeting I was used the position … and I approved with wonderful satisfaction, of course. I was over the moon and I still am!

As soon as I had actually accepted the deal I was emailed the agreements that needed to be authorized digitally (how great is that), my functioning hrs, what team I would be in and all of my log-in information ready for my training.

Not long hereafter I had a phone call with John– my Group Leader. This telephone call lasted about 2 hrs and he discussed everything I required to know about the “Live Conversation Agent” placement. I saw to it to make lots of notes in my notebook as it is a lot to absorb.

I was then given the dates of when my training would certainly start (training lasts around 3 weeks as well as we’re paid throughout the procedure) and other information I needed to learn about the training procedure consisting of exactly what would occur. John was an enjoyment to speak to as well as I really felt comfy talking to him as he claimed he would certainly be there for any inquiries I may have if I am ever uncertain or stuck.


I have had a poor round of disease, which indicated I was incapable to begin my training when set up. Thankfully The Chat Store are a lot of fantastic individuals who are patiently waiting on me to be well enough once more. I have never ever known such a recognizing firm as well as I feel privileged to be utilized by them.

Equally as I was about to quit my task search, I came across The Chat Store. I’m excitedly awaiting recovering and starting my training. Hopefully I will be a fully fledged live chat representative quickly … enjoy this area, my next post will tell you all about my trip with the training procedure.