I had been trying to find a task functioning from house for some time and will quit. Most ‘work from residence’ tasks that you discover on the internet appear to be some type of pyramid or ‘begin your very own company’ scheme. Paying a signing up with fee or acquiring their items for you to sell on? No many thanks!

Eventually I determined to have one more little appearance and found The Chat Store. I saw the “Live Chat Agent” task on their professions page as well as, after reviewing the description, a large wave of joy came over me. Not just did I fit their requirements to a tee (thorough learner with a curious mind, solid capacity to multi-task, high degrees of organisation jobs posting on social media and also an inputting rate over 80 words per min), it also appeared like a work that I would really love to do!

I applied quickly! I patiently awaited a reply yet, to my shock, I had not been waiting long at all.

Amy, a Team Supervisor at The Chat Store, emailed me as well as supplied me a ‘Live Chat Meeting’; complying with on from the first application questions, this is the initial stage of the recruitment procedure.

I was instead excited as I had never experienced an interview this way before. Around 3 o’clock one afternoon, it was time for my interview using The Conversation Store’s site. I opened my browser, mosted likely to The Conversation Shop homepage and also just clicked the real-time conversation tab. I had actually come to my meeting.

After presenting myself to an agent that was handling conversation at the time, I was promptly moved to Amy, who was ready and also waiting to begin my meeting.

My meeting started like any other: we presented ourselves and had a bit of an informal inviting conversation (that made me feel secure). After that it was on to the main interview. What was odd was the fact that the discussion was very similar to an in person meeting, other than it was by means of online chat!

The questions had to do with my previous experience, why I was requesting the task, just how I ‘d manage certain circumstances and also my expertise of The Chat Shop as well as their services.

Amy was seeking to reveal my toughness as well as weaknesses to determine whether I could fulfill the high assumptions that they establish. She wished to know where I would certainly require a little extra training and where I might bring new abilities to the team.

Why I desired the placement was likewise very important naturally. Although much of our team is spread throughout the UK, The Conversation Store is certainly a close knit team with large ambitions. Each one of us is an indispensable part of delivering the results that we provide for clients.

Demands, such as my keying rate, were tested also obviously. Needing to convert multiple website site visitors whilst offering customer fulfillment implies that you need to believe and also type quickly.

Amy additionally gave me the possibility to ask any kind of inquiries that I had, and she addressed them extensively. I enjoyed as well as hoping that I succeeded in my live conversation interview!

As you’ve possibly thought (by me composing this article) I did do well in my initial interview for the online conversation job. I was welcomed to the following stage of the application process– a telephone interview with Amy and among The Chat Shop’s Co-Founders, Joe.

This is the last stage of their recruitment process as well as I was proud that I had got this much yet I was likewise extremely nervous! Luckily the telephone meeting was not as terrifying as I as soon as thought and also it was extra informal than formal.

I obtained asked about my leisure activities, what I such as to do in my extra time as well as a couple of questions about the Live Chat Agent position. I likewise had some comments on my ‘Live Conversation Meeting’, which was terrific to listen to.

A lot of the questions that Joe asked were about my character. Joe claimed that proceeding with everybody and coming to be a part of The Chat Store household was a very essential element.

It was an enjoyment to speak on the phone to my possible future bosses and also I hopped on well with them, there was a buzz airborne. At the end of the telephone meeting I was used the placement … and I approved with great enjoyment, of course. I was over the moon and also I still am!

Once I had accepted the deal I was emailed the contracts that required to be authorized electronically (just how awesome is that), my functioning hrs, what group I would be in and all of my log-in information all set for my training.

Not long after this I had a telephone call with John– my Group Leader. This phone called lasted around 2 hours as well as he clarified whatever I needed to find out about the “Live Conversation Agent” placement. I ensured to make lots of notes in my notebook as it is a whole lot to absorb.

I was after that given the dates of when my training would certainly begin (training lasts around 3 weeks and we’re paid throughout the procedure) and also various other details I required to find out about the training procedure consisting of exactly what would certainly happen. John was a pleasure to talk with and also I really felt comfortable chatting to him as he claimed he would be there for any type of inquiries I might have if I am ever before unclear or stuck.


I have had a bad round of ill health, which suggested I was unable to begin my training when organized. Luckily The Chat Shop are a number of terrific people that are patiently awaiting me to be all right again. I have never understood such a comprehending company and also I feel privileged to be utilized by them.

Just as I was about to quit my job search, I came across The Chat Shop. I’m eagerly awaiting recovering and also starting my training. Ideally I will be a completely fledged online chat agent soon … enjoy this room, my next blog post will inform you everything about my trip with the training process.