I had actually been trying to find a work functioning from house for some time and was about to surrender. A lot of ‘work from home’ work that you find online appear to be some form of pyramid or ‘begin your very own business’ scheme. Paying a joining cost or acquiring their products for you to sell on? No many thanks!

Someday I chose to have an additional little appearance and also came across The Conversation Shop. I saw the “Live Conversation Agent” task on their occupations page and also, after reading the description, a huge wave of happiness came by me. Not only did I match their demands to a tee (careful learner with an inquisitive mind, solid ability to multi-task, high levels of organisation jobs related to social media marketing and also a typing rate above 80 words per min), it also seemed like a job that I would actually enjoy to do!

I used instantly! I patiently waited for a reply but, to my shock, I had not been waiting long at all.

Amy, a Group Manager at The Conversation Store, emailed me and used me a ‘Live Conversation Meeting’; following on from the initial application concerns, this is the first stage of the employment process.

I was rather excited as I had never ever experienced a meeting by doing this before. Around 3 o’clock one mid-day, it was time for my interview through The Chat Shop’s website. I opened my internet browser, went to The Conversation Shop homepage as well as just clicked the live conversation tab. I had arrived at my interview.

After presenting myself to a representative that was taking care of chat at the time, I was rapidly moved to Amy, who prepared and waiting to start my interview.

My interview began like any other: we introduced ourselves and had a bit of a laid-back welcoming conversation (that made me really feel secure). After that it was on to the main meeting. What was unusual was the fact that the conversation was extremely comparable to a face-to-face meeting, other than it was by means of online chat!

The inquiries were about my previous experience, why I was requesting the job, just how I ‘d handle specific situations as well as my understanding of The Chat Store as well as their services.

Amy was aiming to disclose my toughness as well as weaknesses to determine whether I might meet the high expectations that they establish. She wanted to know where I would need a little added training and also where I could bring new skills to the group.

Why I wanted the setting was also extremely essential obviously. Although much of our team is spread throughout the UK, The Conversation Store is absolutely a close knit team with big passions. Every one people is an essential part of providing the outcomes that we provide for clients.

Needs, such as my inputting rate, were tested also obviously. Needing to transform several web site site visitors whilst giving customer satisfaction suggests that you have to believe and kind quick.

Amy additionally provided me the chance to ask any questions that I had, and she addressed them extensively. I enjoyed and also really hoping that I succeeded in my live conversation interview!

As you have actually probably thought (by me creating this post) I did succeed in my initial interview for the live chat task. I was welcomed to the following stage of the application process– a telephone meeting with Amy and also one of The Chat Store’s Co-Founders, Joe.

This is the last stage of their employment procedure and also I was proud that I had actually got this much yet I was likewise very anxious! Fortunately the telephone interview was not as scary as I as soon as assumed and also it was a lot more informal than official.

I got inquired about my hobbies, what I such as to do in my leisure as well as a few questions about the Live Conversation Representative placement. I additionally had some responses on my ‘Live Chat Interview’, which was excellent to hear.

A great deal of the concerns that Joe asked were about my character. Joe claimed that proceeding with everyone as well as becoming a part of The Chat Store family members was a really vital aspect.

It was a pleasure to talk on the phone to my possible future bosses and I jumped on well with them, there was a buzz airborne. At the end of the telephone interview I was offered the placement … and also I accepted with wonderful enjoyment, naturally. I was over the moon and also I still am!

When I had actually approved the offer I was emailed the contracts that required to be authorized digitally (how amazing is that), my working hrs, what team I would remain in and all of my log-in details ready for my training.

Not long after this I had a phone call with John– my Team Leader. This call lasted about 2 hrs and he clarified everything I needed to learn about the “Live Conversation Agent” position. I saw to it to make lots of notes in my note pad as it is a lot to take in.

I was after that provided the dates of when my training would certainly commence (training lasts around 3 weeks as well as we’re paid during the procedure) and various other information I needed to learn about the training process including exactly what would certainly occur. John was a satisfaction to speak to as well as I felt comfortable talking to him as he said he would be there for any type of queries I might have if I am ever before not sure or stuck.


I have had a poor round of ill health, which indicated I was incapable to start my training when arranged. The Good News Is The Chat Shop are a bunch of wonderful people that are patiently waiting on me to be well enough once more. I have actually never ever recognized such a comprehending business and I really feel blessed to be used by them.

Just as I was about to quit my work search, I came across The Chat Store. I’m excitedly waiting for recovering and beginning my training. Ideally I will be a completely fledged live chat representative quickly … see this space, my following message will inform you everything about my trip through the training procedure.