I had been looking for a task functioning from house for some time and also was about to quit. The majority of ‘work from house’ jobs that you locate online seem to be some type of pyramid or ‘start your very own service’ scheme. Paying a signing up with charge or getting their products for you to sell on? No thanks!

Eventually I determined to have another little look and also stumbled upon The Chat Store. I saw the “Live Conversation Agent” work on their occupations web page and, after checking out the description, a large wave of happiness came over me. Not just did I match their demands to a tee (precise learner with a curious mind, solid capacity to multi-task, high levels of organisation jobs similar to social media manager as well as a keying rate over 80 words per min), it also felt like a work that I would really love to do!

I applied straight away! I patiently waited for a reply yet, to my surprise, I had not been waiting long in all.

Amy, a Team Supervisor at The Chat Shop, emailed me as well as supplied me a ‘Live Conversation Interview’; following on from the first application questions, this is the first stage of the recruitment process.

I was rather delighted as I had actually never experienced an interview by doing this prior to. Around 3 o’clock one afternoon, it was time for my interview through The Chat Shop’s website. I opened my internet browser, went to The Chat Store homepage and also just clicked the online conversation tab. I had arrived at my meeting.

After presenting myself to a representative that was handling conversation at the time, I was swiftly transferred to Amy, that prepared and waiting to start my interview.

My meeting began like any other: we presented ourselves as well as had a little bit of an informal welcoming conversation (that made me really feel secure). After that it was on to the main meeting. What was weird was the truth that the conversation was very similar to a face-to-face interview, except it was through live conversation!

The concerns were about my previous experience, why I was obtaining the work, how I would certainly handle particular situations and my understanding of The Conversation Shop and also their solutions.

Amy was aiming to expose my strengths and also weaknesses to establish whether I might satisfy the high assumptions that they set. She would like to know where I would certainly need a little added training as well as where I could bring brand-new talents to the group.

Why I desired the setting was likewise really important naturally. Although much of our group is spread across the UK, The Chat Shop is definitely a close knit team with big passions. Each one of us is an indispensable part of delivering the outcomes that we provide for clients.

Requirements, such as my inputting speed, were evaluated also of course. Having to transform several site visitors whilst offering client contentment means that you need to think and also type fast.

Amy additionally offered me the possibility to ask any kind of concerns that I had, as well as she answered them extensively. I was happy and also hoping that I succeeded in my real-time conversation meeting!

As you’ve possibly thought (by me writing this blog post) I did do well in my preliminary meeting for the online chat task. I was welcomed to the next phase of the application procedure– a telephone meeting with Amy and also among The Conversation Store’s Co-Founders, Joe.

This is the last stage of their employment procedure and also I was proud that I had actually got this far however I was additionally extremely worried! Fortunately the telephone interview was not as frightening as I once believed and it was a lot more informal than formal.

I got inquired about my hobbies, what I like to do in my leisure and also a couple of inquiries about the Live Conversation Agent setting. I likewise had some feedback on my ‘Live Chat Interview’, which was terrific to listen to.

A great deal of the inquiries that Joe asked had to do with my character. Joe stated that getting on with everyone and becoming a part of The Conversation Shop family was an extremely crucial element.

It was a satisfaction to speak on the phone to my potential future employers and I jumped on well with them, there was a buzz in the air. At the end of the telephone interview I was used the placement … and also I approved with wonderful satisfaction, certainly. I was over the moon and I still am!

Once I had approved the deal I was emailed the contracts that needed to be signed digitally (just how cool is that), my functioning hrs, what group I would remain in and all of my log-in details all set for my training.

Not long hereafter I had a telephone call with John– my Group Leader. This phone called lasted around 2 hours and also he described every little thing I required to know about the “Live Chat Agent” placement. I ensured to make great deals of notes in my note pad as it is a great deal to absorb.

I was after that provided the dates of when my training would certainly start (training lasts around 3 weeks and we’re paid throughout the process) and also various other information I required to know about the training process consisting of precisely what would happen. John was a satisfaction to talk to and I really felt comfortable talking to him as he claimed he would be there for any type of queries I may have if I am ever uncertain or stuck.


I have had a poor spell of ill health, which indicated I was incapable to start my training when prepared. Thankfully The Chat Shop are a bunch of terrific people who are patiently waiting on me to be all right once more. I have actually never ever understood such an understanding firm as well as I really feel fortunate to be used by them.

Just as I will give up my work search, I stumbled across The Chat Shop. I’m excitedly awaiting recovering as well as starting my training. Ideally I will be a completely fledged online conversation agent soon … enjoy this space, my following article will inform you everything about my trip through the training process.