I had been seeking a work working from house for a while as well as was about to give up. The majority of ‘function from house’ tasks that you find on the internet seem to be some type of pyramid or ‘begin your own organization’ scheme. Paying a signing up with charge or acquiring their items for you to sell on? No thanks!

Eventually I determined to have an additional little look as well as came across The Chat Store. I saw the “Live Conversation Agent” task on their jobs page as well as, after checking out the summary, a large wave of happiness came over me. Not only did I match their needs to a tee (precise learner with an investigative mind, solid capability to multi-task, high levels of organisation jobs similar to social media marketing and also a keying rate over 80 words per min), it also seemed like a job that I would truly like to do!

I applied straight away! I patiently awaited a reply however, to my shock, I wasn’t waiting long in any way.

Amy, a Group Manager at The Chat Shop, emailed me and also supplied me a ‘Live Chat Meeting’; adhering to on from the first application questions, this is the initial stage of the employment procedure.

I was rather thrilled as I had actually never experienced a meeting this way before. Around 3 o’clock one mid-day, it was time for my interview using The Conversation Shop’s web site. I opened my browser, mosted likely to The Chat Shop homepage and just clicked the live conversation tab. I had actually come to my meeting.

After introducing myself to a representative that was managing chat at the time, I was promptly transferred to Amy, that was ready as well as waiting to begin my meeting.

My interview started like any other: we presented ourselves as well as had a little of an informal inviting chat (that made me really feel at ease). Then it was on to the main meeting. What was unusual was the truth that the discussion was very similar to a face-to-face interview, except it was through real-time chat!

The inquiries had to do with my previous experience, why I was getting the task, just how I ‘d handle certain circumstances and also my understanding of The Conversation Shop and their services.

Amy was seeking to expose my strengths as well as weak points to determine whether I might fulfill the high assumptions that they set. She needed to know where I would need a little extra training as well as where I might bring new abilities to the team.

Why I desired the setting was additionally very essential of course. Although much of our group is spread throughout the UK, The Chat Shop is certainly a close knit group with huge passions. Every one people is an essential part of supplying the results that we provide for clients.

Demands, such as my typing rate, were tested as well obviously. Needing to convert multiple internet site visitors whilst giving client contentment means that you need to believe as well as kind quickly.

Amy likewise offered me the opportunity to ask any kind of inquiries that I had, as well as she addressed them completely. I enjoyed as well as hoping that I did well in my real-time conversation interview!

As you’ve probably guessed (by me creating this blog post) I did succeed in my initial meeting for the live conversation job. I was invited to the next stage of the application process– a telephone interview with Amy and among The Chat Shop’s Co-Founders, Joe.

This is the last stage of their recruitment process as well as I was proud that I had got this far however I was likewise really nervous! Fortunately the telephone meeting was not as terrifying as I when assumed as well as it was much more casual than official.

I got inquired about my leisure activities, what I such as to do in my extra time as well as a couple of concerns regarding the Live Chat Representative placement. I also had some comments on my ‘Live Chat Interview’, which was great to hear.

A lot of the concerns that Joe asked had to do with my character. Joe claimed that proceeding with everybody and also ending up being a part of The Chat Store family was a very essential variable.

It was a pleasure to speak on the phone to my possible future employers and also I jumped on well with them, there was a buzz in the air. At the end of the telephone interview I was used the position … and also I approved with fantastic enjoyment, of course. I was over the moon as well as I still am!

When I had accepted the offer I was emailed the contracts that needed to be signed electronically (exactly how trendy is that), my functioning hrs, what group I would remain in and all of my log-in information all set for my training.

Not long hereafter I had a phone call with John– my Group Leader. This call lasted about 2 hours and he explained everything I needed to find out about the “Live Chat Agent” setting. I saw to it to make great deals of notes in my notebook as it is a whole lot to take in.

I was after that offered the dates of when my training would start (training lasts around 3 weeks and also we’re paid throughout the procedure) and other details I needed to understand about the training process consisting of specifically what would occur. John was a satisfaction to talk to and I really felt comfy chatting to him as he said he would certainly be there for any kind of inquiries I may have if I am ever unsure or stuck.


I have had a bad bout of disease, which indicated I was incapable to begin my training when arranged. Thankfully The Conversation Shop are a bunch of fantastic individuals who are patiently waiting on me to be well enough again. I have never ever recognized such a comprehending firm and I really feel privileged to be used by them.

Just as I will surrender my work search, I stumbled across The Conversation Shop. I’m eagerly waiting for getting well and beginning my training. Hopefully I shall be a fully fledged online conversation agent soon … view this space, my following article will tell you all about my trip through the training procedure.