I had actually been trying to find a job working from home for some time and also will surrender. Most ‘work from house’ jobs that you discover on-line appear to be some form of pyramid or ‘start your own business’ scheme. Paying a signing up with cost or buying their items for you to sell on? No many thanks!

Eventually I made a decision to have another little look and discovered The Chat Shop. I saw the “Live Chat Agent” task on their professions page and also, after reading the summary, a big wave of happiness came me. Not just did I suit their demands to a tee (careful learner with an analytical mind, solid capacity to multi-task, high levels of organisation jobs social media content creator as well as a typing rate over 80 words per min), it additionally appeared like a task that I would really like to do!

I used quickly! I patiently awaited a reply yet, to my surprise, I had not been waiting long whatsoever.

Amy, a Team Supervisor at The Conversation Shop, emailed me and provided me a ‘Live Conversation Interview’; adhering to on from the first application concerns, this is the initial stage of the recruitment procedure.

I was instead delighted as I had actually never experienced a meeting in this way before. Around 3 o’clock one afternoon, it was time for my meeting by means of The Chat Store’s site. I opened my internet browser, mosted likely to The Chat Shop homepage as well as just clicked the online chat tab. I had arrived at my meeting.

After presenting myself to an agent that was handling chat at the time, I was swiftly transferred to Amy, that prepared and also waiting to begin my interview.

My interview started like any other: we introduced ourselves and had a little of a casual inviting conversation (which made me feel at ease). Then it was on to the major meeting. What was odd was the reality that the discussion was extremely comparable to an in person interview, except it was through live conversation!

The concerns had to do with my previous experience, why I was applying for the work, exactly how I ‘d take care of particular scenarios and my understanding of The Conversation Store as well as their solutions.

Amy was seeking to reveal my toughness as well as weaknesses to identify whether I can fulfill the high assumptions that they set. She would like to know where I would certainly need a little added training and also where I could bring new abilities to the group.

Why I wanted the setting was also very vital of course. Although much of our group is spread across the UK, The Conversation Store is definitely a close weaved team with big aspirations. Every one people is an indispensable part of delivering the results that we provide for clients.

Needs, such as my keying speed, were evaluated too certainly. Having to convert several internet site visitors whilst supplying client fulfillment suggests that you have to think and also kind quickly.

Amy additionally gave me the opportunity to ask any kind of questions that I had, and also she answered them thoroughly. I enjoyed and hoping that I did well in my online conversation interview!

As you’ve possibly guessed (by me creating this post) I did do well in my preliminary meeting for the real-time chat task. I was welcomed to the next phase of the application procedure– a telephone interview with Amy and also one of The Chat Shop’s Co-Founders, Joe.

This is the last stage of their employment procedure and I was proud that I had actually got this far but I was likewise very nervous! Luckily the telephone meeting was not as scary as I once believed and it was much more informal than official.

I obtained asked about my pastimes, what I such as to do in my spare time and also a few questions concerning the Live Conversation Representative position. I likewise had some comments on my ‘Live Chat Interview’, which was excellent to hear.

A great deal of the inquiries that Joe asked had to do with my individuality. Joe stated that proceeding with everyone and becoming a part of The Chat Store household was a really important factor.

It was a satisfaction to speak on the phone to my possible future employers and also I hopped on well with them, there was a buzz in the air. At the end of the telephone meeting I was used the setting … and also I accepted with great pleasure, obviously. I was over the moon and also I still am!

When I had actually accepted the offer I was emailed the agreements that needed to be signed digitally (just how awesome is that), my functioning hrs, what group I would certainly remain in and all of my log-in details all set for my training.

Not long hereafter I had a phone call with John– my Group Leader. This telephone call lasted about 2 hrs as well as he discussed whatever I needed to know about the “Live Chat Representative” placement. I saw to it to make lots of notes in my notebook as it is a great deal to take in.

I was then given the dates of when my training would commence (training lasts around 3 weeks and we’re paid during the process) and also various other information I required to find out about the training process including specifically what would happen. John was a pleasure to talk with and also I felt comfortable talking to him as he stated he would be there for any type of questions I might have if I am ever before unclear or stuck.


I have had a poor bout of disease, which implied I was not able to start my training when organized. Luckily The Conversation Shop are a number of remarkable people who are patiently waiting on me to be all right once again. I have actually never understood such a comprehending company and I really feel blessed to be used by them.

Equally as I will surrender my job search, I stumbled across The Chat Shop. I’m excitedly waiting for recovering as well as starting my training. With any luck I shall be a totally fledged live chat representative soon … see this area, my next message will tell you everything about my journey with the training process.