I had been trying to find a work functioning from house for some time as well as was about to surrender. Most ‘work from residence’ work that you discover on-line appear to be some kind of pyramid or ‘start your very own service’ plan. Paying a joining cost or acquiring their items for you to sell on? No thanks!

Eventually I decided to have another little look and also came across The Conversation Shop. I saw the “Live Chat Agent” job on their careers page and, after reading the summary, a huge wave of joy came by me. Not just did I fit their requirements to a tee (thorough learner with an inquisitive mind, strong ability to multi-task, high levels of organisation jobs social media content and a typing rate over 80 words per min), it also looked like a work that I would actually enjoy to do!

I applied straight away! I patiently waited for a reply however, to my shock, I wasn’t waiting long in any way.

Amy, a Group Supervisor at The Chat Store, emailed me and provided me a ‘Live Conversation Meeting’; adhering to on from the preliminary application inquiries, this is the first stage of the employment procedure.

I was rather excited as I had never ever experienced a meeting in this way before. Around 3 o’clock one mid-day, it was time for my interview using The Chat Store’s web site. I opened my browser, went to The Conversation Shop homepage as well as merely clicked the online chat tab. I had actually arrived at my meeting.

After presenting myself to an agent that was managing conversation at the time, I was quickly moved to Amy, who was ready and waiting to start my meeting.

My interview started like any other: we presented ourselves as well as had a little of an informal inviting chat (which made me feel secure). After that it was on to the main interview. What was strange was the fact that the conversation was extremely comparable to a face-to-face meeting, except it was by means of real-time chat!

The concerns had to do with my previous experience, why I was looking for the job, how I ‘d manage certain scenarios and also my expertise of The Chat Shop and also their solutions.

Amy was looking to disclose my toughness and also weaknesses to establish whether I can satisfy the high expectations that they establish. She wanted to know where I would need a little extra training as well as where I can bring brand-new skills to the team.

Why I desired the setting was likewise really important naturally. Although much of our team is spread out across the UK, The Conversation Store is definitely a close knit team with big passions. Each one people is an integral part of supplying the results that we do for clients.

Requirements, such as my keying rate, were examined too naturally. Having to transform numerous site visitors whilst supplying client fulfillment suggests that you have to assume as well as type fast.

Amy additionally gave me the possibility to ask any concerns that I had, as well as she answered them thoroughly. I enjoyed and wishing that I did well in my online conversation meeting!

As you’ve probably thought (by me creating this post) I did succeed in my initial interview for the online chat task. I was welcomed to the next phase of the application process– a telephone meeting with Amy and also one of The Chat Shop’s Co-Founders, Joe.

This is the last stage of their recruitment process as well as I was proud that I had got this far but I was likewise very anxious! The good news is the telephone meeting was not as frightening as I once assumed and also it was much more laid-back than official.

I obtained asked about my leisure activities, what I like to do in my leisure as well as a couple of inquiries concerning the Live Chat Agent position. I additionally had some feedback on my ‘Live Chat Interview’, which was great to listen to.

A lot of the inquiries that Joe asked were about my character. Joe stated that getting on with everyone and also becoming a part of The Chat Shop household was an extremely essential variable.

It was a satisfaction to speak on the phone to my possible future bosses and also I jumped on well with them, there was a buzz in the air. At the end of the telephone interview I was offered the placement … and also I accepted with fantastic enjoyment, of course. I mored than the moon as well as I still am!

As soon as I had approved the offer I was emailed the contracts that needed to be signed electronically (exactly how awesome is that), my working hrs, what team I would be in and all of my log-in details ready for my training.

Not long after this I had a phone call with John– my Group Leader. This phone called lasted around 2 hrs and also he discussed every little thing I needed to understand about the “Live Chat Agent” setting. I made certain to make lots of notes in my note pad as it is a great deal to take in.

I was then offered the days of when my training would certainly commence (training lasts around 3 weeks as well as we’re paid during the process) as well as various other information I needed to learn about the training process including exactly what would certainly happen. John was a satisfaction to speak to and I felt comfy talking to him as he said he would certainly be there for any type of inquiries I may have if I am ever not sure or stuck.

Unfortunately…

I have had a bad bout of disease, which meant I was incapable to begin my training when prepared. Fortunately The Conversation Shop are a bunch of wonderful people who are patiently waiting on me to be well enough once again. I have actually never recognized such a recognizing firm as well as I really feel fortunate to be employed by them.

Equally as I was about to surrender my task search, I came across The Conversation Shop. I’m excitedly awaiting healing and also starting my training. Hopefully I shall be a totally fledged online chat representative soon … view this area, my next article will tell you everything about my trip with the training procedure.