I had actually been trying to find a task working from house for some time and was about to surrender. Many ‘work from residence’ jobs that you find online appear to be some type of pyramid or ‘start your very own organization’ system. Paying a joining fee or purchasing their items for you to sell on? No thanks!

One day I made a decision to have one more little appearance and encountered The Conversation Shop. I saw the “Live Conversation Agent” job on their jobs web page as well as, after reviewing the description, a large wave of happiness came me. Not just did I match their requirements to a tee (precise learner with an investigative mind, strong ability to multi-task, high levels of organisation jobs social media fashion and a keying speed above 80 words per minute), it also appeared like a task that I would truly enjoy to do!

I applied instantly! I patiently awaited a reply however, to my shock, I had not been waiting long at all.

Amy, a Group Supervisor at The Chat Shop, emailed me and also provided me a ‘Live Conversation Meeting’; following on from the initial application concerns, this is the first stage of the employment procedure.

I was rather excited as I had actually never ever experienced a meeting by doing this prior to. Around 3 o’clock one afternoon, it was time for my meeting by means of The Chat Shop’s site. I opened my browser, went to The Chat Shop homepage and also merely clicked the online chat tab. I had actually gotten to my interview.

After introducing myself to a representative that was handling chat at the time, I was rapidly transferred to Amy, who prepared as well as waiting to begin my meeting.

My interview started like any other: we presented ourselves as well as had a little of a laid-back inviting chat (that made me feel at ease). Then it was on to the major meeting. What was odd was the fact that the conversation was extremely similar to an in person interview, other than it was via real-time conversation!

The inquiries had to do with my previous experience, why I was getting the job, exactly how I would certainly handle particular situations and also my knowledge of The Chat Store and their services.

Amy was seeking to disclose my staminas and also weaknesses to determine whether I can meet the high assumptions that they set. She wanted to know where I would certainly need a little additional training and where I can bring brand-new talents to the group.

Why I desired the setting was additionally very crucial of course. Although much of our group is spread across the UK, The Chat Shop is absolutely a close knit group with large ambitions. Every one of us is an integral part of delivering the outcomes that we do for customers.

Requirements, such as my inputting rate, were tested as well naturally. Having to convert numerous website site visitors whilst offering consumer satisfaction indicates that you have to think and kind quick.

Amy additionally gave me the chance to ask any kind of concerns that I had, and also she addressed them completely. I mored than happy and hoping that I succeeded in my live conversation interview!

As you’ve possibly thought (by me writing this article) I did do well in my initial meeting for the online conversation work. I was welcomed to the next phase of the application procedure– a telephone meeting with Amy and also one of The Chat Shop’s Co-Founders, Joe.

This is the last stage of their employment process and also I was proud that I had got this far but I was likewise really anxious! The good news is the telephone interview was not as scary as I once believed as well as it was a lot more laid-back than official.

I obtained inquired about my pastimes, what I such as to do in my leisure and a couple of concerns about the Live Conversation Representative position. I likewise had some feedback on my ‘Live Conversation Meeting’, which was fantastic to hear.

A great deal of the questions that Joe asked were about my personality. Joe stated that moving on with everyone and ending up being a part of The Chat Shop family members was a really crucial element.

It was a pleasure to talk on the phone to my prospective future managers and I hopped on well with them, there was a buzz airborne. At the end of the telephone interview I was used the setting … and also I accepted with great enjoyment, naturally. I mored than the moon as well as I still am!

When I had accepted the deal I was emailed the agreements that needed to be authorized digitally (how cool is that), my working hrs, what team I would certainly be in and all of my log-in information all set for my training.

Not long after this I had a call with John– my Group Leader. This telephone call lasted about 2 hours and also he clarified everything I needed to understand about the “Live Chat Agent” placement. I made certain to make great deals of notes in my note pad as it is a whole lot to absorb.

I was after that offered the dates of when my training would certainly start (training lasts around 3 weeks and we’re paid throughout the procedure) and also other details I required to understand about the training process consisting of exactly what would happen. John was an enjoyment to talk with as well as I really felt comfortable talking to him as he said he would certainly be there for any questions I may have if I am ever unclear or stuck.


I have had a bad bout of illness, which implied I was not able to begin my training when organized. Thankfully The Chat Shop are a bunch of remarkable people who are patiently waiting on me to be well enough again. I have actually never ever recognized such an understanding company and I really feel blessed to be used by them.

Just as I will surrender my work search, I came across The Conversation Store. I’m eagerly awaiting healing as well as starting my training. Hopefully I shall be a totally fledged live conversation agent quickly … watch this room, my next article will certainly tell you all about my journey via the training procedure.