I had actually been trying to find a work working from house for a while as well as was about to surrender. The majority of ‘function from residence’ tasks that you find on-line seem to be some type of pyramid or ‘start your own organization’ scheme. Paying a signing up with cost or buying their products for you to sell on? No many thanks!

Eventually I made a decision to have one more little look and also encountered The Chat Store. I saw the “Live Chat Agent” work on their jobs web page and also, after reading the summary, a large wave of happiness came over me. Not just did I suit their requirements to a tee (thorough student with an inquisitive mind, solid capacity to multi-task, high levels of organisation jobs that don t require social media and also a keying speed above 80 words per minute), it additionally looked like a job that I would actually love to do!

I applied straight away! I patiently waited for a reply however, to my shock, I wasn’t waiting long in all.

Amy, a Group Supervisor at The Chat Shop, emailed me and offered me a ‘Live Conversation Meeting’; adhering to on from the initial application inquiries, this is the initial stage of the employment process.

I was instead thrilled as I had never ever experienced an interview by doing this prior to. Around 3 o’clock one afternoon, it was time for my interview using The Chat Shop’s internet site. I opened my web browser, mosted likely to The Conversation Store homepage and simply clicked the online conversation tab. I had actually arrived at my interview.

After introducing myself to an agent that was handling conversation at the time, I was rapidly moved to Amy, that prepared and waiting to begin my interview.

My interview began like any other: we introduced ourselves as well as had a little of an informal inviting chat (that made me feel at ease). Then it was on to the major interview. What was strange was the fact that the discussion was extremely comparable to an in person interview, except it was through online conversation!

The questions were about my previous experience, why I was getting the task, just how I ‘d take care of certain situations as well as my understanding of The Chat Store as well as their solutions.

Amy was wanting to disclose my toughness as well as weaknesses to figure out whether I could fulfill the high expectations that they establish. She wanted to know where I would require a little extra training and also where I can bring brand-new abilities to the group.

Why I desired the setting was additionally extremely vital of course. Although much of our team is spread across the UK, The Chat Store is certainly a close knit team with huge passions. Every one of us is an essential part of supplying the outcomes that we provide for clients.

Requirements, such as my keying rate, were examined too certainly. Needing to transform multiple web site visitors whilst supplying consumer contentment indicates that you need to assume as well as kind fast.

Amy additionally gave me the possibility to ask any kind of questions that I had, and she answered them thoroughly. I was happy and really hoping that I succeeded in my live chat meeting!

As you have actually possibly guessed (by me writing this post) I did do well in my first interview for the online chat work. I was invited to the next phase of the application process– a telephone meeting with Amy and also one of The Conversation Store’s Co-Founders, Joe.

This is the last stage of their recruitment procedure and I was proud that I had actually got this far however I was likewise very anxious! The good news is the telephone interview was not as frightening as I once thought as well as it was much more laid-back than formal.

I obtained asked about my pastimes, what I such as to do in my leisure and a few questions concerning the Live Chat Agent placement. I likewise had some feedback on my ‘Live Conversation Interview’, which was terrific to listen to.

A great deal of the questions that Joe asked had to do with my personality. Joe claimed that proceeding with everyone and coming to be a part of The Conversation Store household was a really important aspect.

It was a satisfaction to talk on the phone to my possible future employers as well as I got on well with them, there was a buzz in the air. At the end of the telephone meeting I was provided the position … and also I approved with wonderful pleasure, naturally. I was over the moon and also I still am!

As soon as I had actually accepted the offer I was emailed the contracts that needed to be authorized electronically (just how cool is that), my functioning hrs, what team I would certainly be in and all of my log-in details ready for my training.

Not long after this I had a phone call with John– my Team Leader. This phone called lasted about 2 hours and also he discussed everything I required to know about the “Live Conversation Representative” setting. I saw to it to make lots of notes in my note pad as it is a great deal to absorb.

I was after that given the days of when my training would begin (training lasts around 3 weeks as well as we’re paid during the procedure) and also various other information I needed to find out about the training process including exactly what would certainly happen. John was a pleasure to talk to as well as I really felt comfy chatting to him as he claimed he would certainly be there for any kind of inquiries I might have if I am ever before not sure or stuck.


I have had a poor bout of illness, which suggested I was unable to start my training when arranged. The Good News Is The Conversation Shop are a bunch of terrific individuals that are patiently waiting for me to be well enough once again. I have actually never ever understood such an understanding company and I feel blessed to be used by them.

Just as I will quit my work search, I stumbled across The Conversation Shop. I’m excitedly awaiting getting well and also beginning my training. Hopefully I will be a totally fledged real-time chat agent quickly … view this space, my following message will certainly tell you everything about my trip via the training process.